Senior Product Manager, Cart & Checkout

Overview

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

Customer First : We prioritize customer satisfaction in every decision.

High Quality : True quality means premium materials and rigorous production standards you can feel good about.

Essential Design : We focus on timeless, functional essentials instead of chasing trends.

Always a Better Deal : Innovation and transparency ensure value for both customers and partners.

Social & Environmental Responsibility : We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

The Role

Senior Product Manager, Cart & Checkout

Quince is seeking a highly skilled Senior Product Manager for Cart & Checkout to drive the next generation of our core shopping and transaction experiences. As part of the Conversion & Checkout product group, this role owns the UX, performance, and integrity of the Cart and Checkout flows across platforms (web and app), ensuring every customer’s path to purchase is seamless, secure, and rewarding.

You’ll lead the roadmap that optimizes how customers complete their purchase — improving checkout conversion, average order value (AOV), and trust. This includes managing payment experiences, fraud prevention, fulfillment clarity, and the seamless integration of promotions, discounts, and cross-sell opportunities.

This is a hands-on role with high impact: you’ll collaborate closely with teams across Engineering, Design, Merchandising, Marketing, International, Platform, and Logistics to deliver experiences that delight customers and drive measurable business growth.

Responsibilities

• Own the Cart and Checkout experience across all platforms, ensuring fast, intuitive, and reliable transactions.
• Optimize UX and performance to improve conversion rates and grow AOV, balancing simplicity and flexibility for customers globally.
• Partner with Merchandising to enable new product types, pre-orders, and subscription or discount-based purchase models.
• Collaborate with the International team to support new payment methods, currencies, and compliance needs across markets.
• Work with Platform Engineering to ensure all payment and customer data flows meet PCI and global privacy standards (PII, GDPR).
• Partner with Logistics and Platform to integrate real-time estimated delivery dates (EDD) and order transparency into the customer journey.
• Collaborate with Discovery teams to build and optimize cross-sell and upsell recommendations within the cart and checkout flows.
• Reduce fraud and chargeback risk by improving risk modeling, checkout validation, and payment handling systems.
• Lead continuousexperimentation and A/B testing to measure and improve funnel performance.

Qualifications

Required:

• 6+ years of experience in product management, with at least 2–3 years focused on checkout, payments, or transaction flows in ecommerce or marketplace settings.
• Proven track record improving conversion rate and AOV through UX optimization and experimentation.
• Deep understanding of payment systems, fraud prevention, and PCI/PII compliance.
• Experience integrating discounts, subscriptions, and promotional systems into transactional flows.
• Strong analytical and problem-solving skills; comfortable working with funnel analytics and data visualization tools.
• Excellent communicator who can partner effectively with engineering, design, and business stakeholders.
• Familiarity with international payments, fraud platforms, and order fulfillment systems preferred.
• Hybrid Schedule: 3 days in our Palo Alto office (Mon, Thurs, Fri)

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Why Quince?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

Equal Opportunity & Hiring Integrity

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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