ADA Assessment Director

# **Make a Difference**At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.**Location: 1000 Massachusetts Ave Boston, MA 02118****What you’ll do:*** Provide leadership and management of direct and non-direct reports to include the Assessment team members and support Staff* Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner* Understand and interpret all aspects of the contracted program and serve as the team’s Subject Matter Expert, both locally and externally* Maintain working knowledge and abilities of MTM and Client software* Educate the Client on MTM procedures to ensure full compliance with the contract including documentation and reporting* Review service delivery to ensure that the most appropriate and effective abilities assessments are performed* Respond to any ADA eligibility complaints and properly document response* Act as a mentor to new employees and assist with the development of team members* Conduct education training for employees regarding new and ongoing processes and procedures* Work with support staff to ensure program effectiveness* Evaluate assessments and determinations with the assessment staff to ensure accurate results* Respond to any ADA eligibility or complaints and properly document response* Determine what functional assessments the applicant will be required to undergo* Make the final determination regarding eligibility based upon the application, interview, functional assessment, and any supplemental information* Maintain up-to-date knowledge of cognitive and physical functional assessments, as well as the Americans with Disabilities Act (ADA)* Build rapport and communicate with family and natural support network of the applicant* Submit accurate, required reports in a timely manner* Maintain a positive attitude when interacting with support staff, applicants and their caregivers* Must conform to MTM’s HIPAA standards* Conduct one-on-one in-person interviews to assess mobility capabilities as needed* Conduct physical and/or cognitive functional assessments as needed* Conduct or perform the following assessments (as needed): + FACTS Test + MoCA + MMSE + Beck Anxiety Inventory + Tinetti Gait and Balance Assessment* Responsible for building required documents and work plans as needed* Represent the organization by embodying the defined culture and MTM Brand Ambassador behaviors* Appropriate knowledge and ability to perform and oversee evaluations as required**What you’ll need:*****Experience, Education & Certifications:**** Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, Business, Occupational Therapy, Physical Therapy or a related field* 3+ years of professional experience working with individuals with disabilities* Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities* Experience conducting information-gathering or functional interviews and/or assessments* Depending upon location, may be required to possess a valid driver’s license***Skills:**** Strong interpersonal skills that allow effective working relationships with a diversity of people* Intermediate level of proficiency or above with the Microsoft Office Suite (Outlook, Word, PowerPoint & Excel)* Excellent communication skills* Excellent organizational and multi-tasking skills* Ability to interact effectively with individuals of varying levels of disabilities* Ability to work flexible hours and adapt to a rapidly changing environment* Ability to handle confidential information in a professional manner* Knowledge of the public transportation system & services**Even better if you have...*** Prefer to have licensed occupational or physical therapist with work experience related to evaluation and assessment of functional abilities including motor, cognitive, visual perception, communication, and psychosocial skills and abilities.* Familiarity with the assessment process and making final determinations for eligibility* 5 years’ experience post licensure preferred**What’s in it for you:*** Health and Life Insurance Plans* Dental and Vision Plans* 401(k) with a company match* Paid Time Off and Holiday Pay* Maternity/Paternity Leave* Casual Dress Environment* Tuition Reimbursement* MTM Perks Discount Program* Leadership Mentoring Opportunities**Salary Min: $92,320/ annually****Salary Max: $160,000/ annually***This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.****Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.***#MTMTransitThe **ADA Assessment** **Director (which will be known as “Program Director”)** works in collaboration with Paratransit Operations to run the day to day operations of the ADA Paratransit Eligibility Center. The **Program Director** must ensure the most appropriate, timely and effective delivery of ADA Paratransit Eligibility is taking place, in accordance with both MTM and Client requirements. The **Program Director** ensures contract compliance for the ADA Eligibility Program and ensures all tasks are completed reliably, timely, within an efficient manner and with proper customer service. This position may be responsible for assisting the assessment team with conducting functional and cognitive assessments with applicants to determine their eligibility and may assist with final eligibility determinations and/or recommendations as needed. The **Program Director** also acts as the internal liaison between MTM and the Client to ensure MTM is fully compliant with contract requirements.As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, ’s leadership team created MTM Transit to offer an unparalleled hands-on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands-on management.No problem! Introduce yourself by completing this form with your contact information and resume. We’ll keep your details on hand and reach out if a great opportunity opens up that matches
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