Fraud Protection Specialist
Suncoast Credit Union, Tampa, FL, United States
Overview
Compensation: $22.50 - $32.00 hourly based on experience and credentials. Location Type: Hybrid, a flexible work model blending in-office and remote working. Position Type: Full Time.
Schedule: Monday through Friday 8:30 AM – 5:30 PM with rotating Friday 9:00 AM - 6:00 PM.
The Fraud Protect Support performs a variety of administrative functions to support the Risk Management Department, members, and frontline staff. An ideal candidate maintains the required performance standards for quality, communication, production, and identifying fraud trends.
Responsibilities
Communicate with internal departments and members to provide support and guidance on fraud claims
Complete operational tasks such as:
Process returned deposit items
Review and evaluate items to identify fraud trends
Placing holds or other restrictions on accounts
Provide internal support chat
Research and analyze accounts on behalf of members and internal staff
Process error corrections and restriction removal requests
Prepare routine correspondence in connection with Risk Management Accounts
Assist fraud investigations with resolving simple cases of fraud including check fraud, new account fraud, debit and credit card fraud, teller transactions, check kiting, identity theft, and other suspicious activity
Distribute incoming daily mail and fax documents to the appropriate risk management personnel
Process the department’s certified and return mail, forward incoming documents to the appropriate department
Provide independent responses to incoming e-mails and send them to the appropriate personnel
Record and post received payments to members’ accounts or general ledger
Document all activity in the case management platform for assigned accounts
Prepare and submit insurance claims
Assist Risk Analytics with daily reports
Uphold Suncoast Credit Union’s culture, vision, and core values
Qualifications
High school diploma or equivalent
2+ years of experience in fraud investigations or risk management with a financial institution
4+ years of call center experience, preferably with a financial institution
Proficient in Microsoft Office suite; Word, Excel, and PowerPoint
Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
Accurate, detail-oriented, and organized with task management
Ability to analyze and resolve routine problems or situations
Proficient written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
Ability to communicate information requiring explanation or interpretation
Ability to work independently and in a team-oriented environment
Skills
Analytics
Customer Service
Data Science
Benefits
Financial Well-Being:
Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
Wellness:
Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
Work-Life Balance:
11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
Community Involvement:
Paid Volunteer Hours
Growth:
Degree Assistance up to $5,000 per year
For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits
Company Overview Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/
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Schedule: Monday through Friday 8:30 AM – 5:30 PM with rotating Friday 9:00 AM - 6:00 PM.
The Fraud Protect Support performs a variety of administrative functions to support the Risk Management Department, members, and frontline staff. An ideal candidate maintains the required performance standards for quality, communication, production, and identifying fraud trends.
Responsibilities
Communicate with internal departments and members to provide support and guidance on fraud claims
Complete operational tasks such as:
Process returned deposit items
Review and evaluate items to identify fraud trends
Placing holds or other restrictions on accounts
Provide internal support chat
Research and analyze accounts on behalf of members and internal staff
Process error corrections and restriction removal requests
Prepare routine correspondence in connection with Risk Management Accounts
Assist fraud investigations with resolving simple cases of fraud including check fraud, new account fraud, debit and credit card fraud, teller transactions, check kiting, identity theft, and other suspicious activity
Distribute incoming daily mail and fax documents to the appropriate risk management personnel
Process the department’s certified and return mail, forward incoming documents to the appropriate department
Provide independent responses to incoming e-mails and send them to the appropriate personnel
Record and post received payments to members’ accounts or general ledger
Document all activity in the case management platform for assigned accounts
Prepare and submit insurance claims
Assist Risk Analytics with daily reports
Uphold Suncoast Credit Union’s culture, vision, and core values
Qualifications
High school diploma or equivalent
2+ years of experience in fraud investigations or risk management with a financial institution
4+ years of call center experience, preferably with a financial institution
Proficient in Microsoft Office suite; Word, Excel, and PowerPoint
Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
Accurate, detail-oriented, and organized with task management
Ability to analyze and resolve routine problems or situations
Proficient written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
Ability to communicate information requiring explanation or interpretation
Ability to work independently and in a team-oriented environment
Skills
Analytics
Customer Service
Data Science
Benefits
Financial Well-Being:
Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
Wellness:
Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
Work-Life Balance:
11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
Community Involvement:
Paid Volunteer Hours
Growth:
Degree Assistance up to $5,000 per year
For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits
Company Overview Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/
#J-18808-Ljbffr