Raiser's Edge Donor Database Specialist
St. Mary's Food Bank, Phoenix, AZ, United States
Our client, a leading federal defense contractor has an immediate contract opening for a Configuration Management Database Architect and Administrator to own the design, implementation, and ongoing management of the Configuration Management Database. This includes manual collection, validation, and loading of asset and configuration item data into the ServiceNow CMDB. This role ensures data accuracy and completeness in environments where automated discovery may be limited due to security constraints.
Key Responsibilities
Design and implement CMDB data model including configuration item (CI) classes, attributes, and relationships
Establish data governance policies, quality metrics, and reconciliation rules for CMDB integrity
Collect asset information from infrastructure teams, asset inventories, and documentation sources across both enclaves
Manually create and update configuration items (CIs) in ServiceNow including servers, network devices, applications, and databases
Validate asset data accuracy by cross-referencing multiple sources and conducting verification sessions with technical SMEs
Build and maintain service maps, and dependency views for critical business services
Develop integration strategies for external asset repositories and third-party data sources
Support change management, incident management, and problem management processes with accurate CI data
Train users on CMDB navigation, CI relationships, and data maintenance procedures
Create and maintain documentation for data collection procedures, field definitions, and data validation standards
Generate CMDB health reports, completeness, and accuracy metrics reports for stakeholders and leadership
Required Skills
Must be US Citizen due to government requirement
Requires active DoD Secret Clearance
Requires a Bachelor-s degree in Systems Engineering, or a related Science, Engineering, Technology or Mathematics field and 5+ years of job-related experience, or a Master’s degree plus 3 years of job-related experience.
Agile experience preferred.
Required Qualifications
ServiceNow CMDB certification (CIS-CMDB or CIS-SAM) strongly preferred
3+ years hands‑on CMDB design and administration experience
Strong understanding of IT asset management and configuration management principles
Experience with data modeling, entity‑relationship design, and data quality management
Ability to work collaboratively with infrastructure, security, and application teams
Experience with ITIL configuration management processes and asset lifecycle management
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Key Responsibilities
Design and implement CMDB data model including configuration item (CI) classes, attributes, and relationships
Establish data governance policies, quality metrics, and reconciliation rules for CMDB integrity
Collect asset information from infrastructure teams, asset inventories, and documentation sources across both enclaves
Manually create and update configuration items (CIs) in ServiceNow including servers, network devices, applications, and databases
Validate asset data accuracy by cross-referencing multiple sources and conducting verification sessions with technical SMEs
Build and maintain service maps, and dependency views for critical business services
Develop integration strategies for external asset repositories and third-party data sources
Support change management, incident management, and problem management processes with accurate CI data
Train users on CMDB navigation, CI relationships, and data maintenance procedures
Create and maintain documentation for data collection procedures, field definitions, and data validation standards
Generate CMDB health reports, completeness, and accuracy metrics reports for stakeholders and leadership
Required Skills
Must be US Citizen due to government requirement
Requires active DoD Secret Clearance
Requires a Bachelor-s degree in Systems Engineering, or a related Science, Engineering, Technology or Mathematics field and 5+ years of job-related experience, or a Master’s degree plus 3 years of job-related experience.
Agile experience preferred.
Required Qualifications
ServiceNow CMDB certification (CIS-CMDB or CIS-SAM) strongly preferred
3+ years hands‑on CMDB design and administration experience
Strong understanding of IT asset management and configuration management principles
Experience with data modeling, entity‑relationship design, and data quality management
Ability to work collaboratively with infrastructure, security, and application teams
Experience with ITIL configuration management processes and asset lifecycle management
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