Customer Experience Consultant

6020 - Myrtle Beach - 4649 Factory Store Blvd, Myrtle Beach, South Carolina, 29579 Join CarMax, where your career can thrive! About this Role As a Customer Experience Consultant, you will play a vital role in providing an exceptional and memorable experience for our customers throughout their CarMax journey. By guiding them and providing support at every step, you will help uphold our reputation for honesty and transparency, enabling you to effectively assist customers in buying and selling cars. Key Responsibilities Deliver outstanding customer service by guiding clients throughout their journey, from sales to appraisals, test drives, and financing applications. Conduct vehicle assessments, gathering and communicating details necessary for customer appraisals. Receive and check in vehicles shipped to CarMax while managing daily inventory scanning and reconciliation. Perform cosmetic inspections to ensure all vehicles meet CarMax Quality Standards. Handle various administrative tasks such as printing reports, maintaining transaction records, contacting finance companies, and managing cash and payment processes. Schedule service appointments and verify the accuracy of repair order invoices for retail service work. Role Purpose This role operates in a high-energy retail sales environment. You will collaborate with your team to achieve goals while managing various customer interactions. Quick rapport building and understanding customer needs will be crucial. Your responsibilities will include vehicle sales, paperwork processing, condition assessments for appraisals, and managing repair orders. There are ample opportunities for growth into mentorship or managerial positions. Qualifications and Requirements Exceptional communication skills. Confidence in yourself, the product, and CarMax. A strong ability to build and sustain relationships. Demonstration of integrity, respect, inclusion, fairness, and a fun team spirit. Ability to balance customer needs with business objectives. Commitment to understanding and meeting customer preferences. Focus on creating win-win solutions for customer challenges. A track record of completing tasks efficiently and accurately. Strong attention to detail and ability to handle multiple responsibilities in a fast-paced environment. Capability to accurately read, interpret, and manage records. Physical ability to lift items weighing up to 25 lbs. Education and Experience High School Diploma or equivalent. Sales and customer service experience, particularly in retail, is preferred. A valid Driver's License. Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) is a plus. About CarMax CarMax has transformed the auto industry by offering the honest, transparent experience that customers seek and deserve. This innovative approach has made us the largest retailer of used cars in the nation, with over 200 locations nationwide. Our incredible team of more than 25,000 associates collaborates to provide iconic customer experiences. We are dedicated to fostering the growth of every associate both professionally and within their communities. CarMax is proud to be recognized as one of the FORTUNE 100 Best Companies to Work For®. CarMax is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon request, CarMax will consider reasonable accommodations to assist applicants in completing the CarMax Job Application.