Herd Management & After-Sales Specialist
GEA Group, Wichita, KS, United States
Free day to volunteer
About the position GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.
Your responsibilities and tasks Farm Management & Advisory Support
Provide professional herd management and performance advice to dairy farmers using GEA farm technologies.
Analyse and interpret farm data (production, health, feeding, activity, reproduction) to identify opportunities for improvement that align with GEA’s suite of technological solutions.
Support farmers in optimising daily work routines, system settings, and herd management strategies.
Translate data from multiple sources into clear, practical recommendations for farmers and advisors.
After-Sales & Technical Support
Deliver third-line support to service teams and customers to ensure continuity and drive continuous improvement.
Respond to customer requests via phone, email, online platforms, and on-site visits.
Support major product rollouts and new technology introductions.
Assist in resolving customer complaints and ensuring high service standards.
Training & Knowledge Development
Develop training programs, manuals, digital materials, and advisory tools. Deliver training to customers, colleagues, and dealer partners (on-site, online, and via webinars).
Lead knowledge-sharing sessions and best-practice workshops.
Support “train-the-trainer” initiatives and certification pathways.
Data Analysis & Innovation
Analyse and visualise digital farm data to support farmers, service and sales teams.
Advise and monitor innovation and validation projects using dairy and technology expertise.
Provide structured feedback from the field to support product development and commercial propositions.
Contribute to the evolution of GEA’s Herd Management Support offering.
Stakeholder & Network Engagement
Inspire customers and external stakeholders to embrace digital farming and automation.
Build and maintain strong relationships with farmers, advisors, veterinarians, and industry partners.
Participate in customer events, open days, experience groups, and industry meetings.
Collaborate cross-functionally with engineers, data analysts, service teams, and commercial managers.
Independent role with high autonomy and responsibility.
Collaborative, matrix-based organisation with strong international links.
Regular travel required within Ireland, with occasional international travel.
Your profile and qualifications
Degree or equivalent qualification in Agriculture, Animal Science, or Livestock Farming.
Minimum 3 years’ experience in the dairy industry (advisory, consultancy, or on-farm).
Strong understanding of dairy farm operations and herd management.
Experience working with farm data, management software, or digital tools.
Strong analytical mindset with the ability to turn data into actionable insights.
Excellent communication and presentation skills.
Proficient user of Microsoft Office and modern digital tools (e.g. Microsoft Copilot).
Excellent command of English (spoken and written).
Experience with automated and robotic dairy technologies in indoor and grass based systems (milking, feeding, health monitoring).
Knowledge of grazing systems, barn design, and modern dairy infrastructure.
Experience delivering training or coaching.
Sales or commercial exposure within agri‑tech or dairy.
An established network within the Irish dairy industry.
Strong dairy industry expertise.
Data-driven and analytical approach.
Excellent organisation and time management.
Proactive, solution-oriented mindset.
High integrity and professionalism.
Ability to work independently while contributing to team objectives.
Passion for innovation, technology, and farmer success.
What GEA Offers
A key role in shaping the future of dairy farming in Ireland.
Extensive training and professional development.
Exposure to leading-edge farm technologies and digital solutions.
High level of autonomy and responsibility.
Collaborative, supportive team environment.
Competitive salary and benefits package.
About GEA GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
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About the position GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.
Your responsibilities and tasks Farm Management & Advisory Support
Provide professional herd management and performance advice to dairy farmers using GEA farm technologies.
Analyse and interpret farm data (production, health, feeding, activity, reproduction) to identify opportunities for improvement that align with GEA’s suite of technological solutions.
Support farmers in optimising daily work routines, system settings, and herd management strategies.
Translate data from multiple sources into clear, practical recommendations for farmers and advisors.
After-Sales & Technical Support
Deliver third-line support to service teams and customers to ensure continuity and drive continuous improvement.
Respond to customer requests via phone, email, online platforms, and on-site visits.
Support major product rollouts and new technology introductions.
Assist in resolving customer complaints and ensuring high service standards.
Training & Knowledge Development
Develop training programs, manuals, digital materials, and advisory tools. Deliver training to customers, colleagues, and dealer partners (on-site, online, and via webinars).
Lead knowledge-sharing sessions and best-practice workshops.
Support “train-the-trainer” initiatives and certification pathways.
Data Analysis & Innovation
Analyse and visualise digital farm data to support farmers, service and sales teams.
Advise and monitor innovation and validation projects using dairy and technology expertise.
Provide structured feedback from the field to support product development and commercial propositions.
Contribute to the evolution of GEA’s Herd Management Support offering.
Stakeholder & Network Engagement
Inspire customers and external stakeholders to embrace digital farming and automation.
Build and maintain strong relationships with farmers, advisors, veterinarians, and industry partners.
Participate in customer events, open days, experience groups, and industry meetings.
Collaborate cross-functionally with engineers, data analysts, service teams, and commercial managers.
Independent role with high autonomy and responsibility.
Collaborative, matrix-based organisation with strong international links.
Regular travel required within Ireland, with occasional international travel.
Your profile and qualifications
Degree or equivalent qualification in Agriculture, Animal Science, or Livestock Farming.
Minimum 3 years’ experience in the dairy industry (advisory, consultancy, or on-farm).
Strong understanding of dairy farm operations and herd management.
Experience working with farm data, management software, or digital tools.
Strong analytical mindset with the ability to turn data into actionable insights.
Excellent communication and presentation skills.
Proficient user of Microsoft Office and modern digital tools (e.g. Microsoft Copilot).
Excellent command of English (spoken and written).
Experience with automated and robotic dairy technologies in indoor and grass based systems (milking, feeding, health monitoring).
Knowledge of grazing systems, barn design, and modern dairy infrastructure.
Experience delivering training or coaching.
Sales or commercial exposure within agri‑tech or dairy.
An established network within the Irish dairy industry.
Strong dairy industry expertise.
Data-driven and analytical approach.
Excellent organisation and time management.
Proactive, solution-oriented mindset.
High integrity and professionalism.
Ability to work independently while contributing to team objectives.
Passion for innovation, technology, and farmer success.
What GEA Offers
A key role in shaping the future of dairy farming in Ireland.
Extensive training and professional development.
Exposure to leading-edge farm technologies and digital solutions.
High level of autonomy and responsibility.
Collaborative, supportive team environment.
Competitive salary and benefits package.
About GEA GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
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