Sales Catering Coordinator
Hilton Nashville Downtown, Nashville, TN, United States
Position Overview
Perform support duties to the Sales & Catering Department and management team; acts as a liaison between catering department and other areas of the hotel.
Essential Job Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Maintains all files, correspondence and records in the department. Typing and filing using computer systems
Assists Managers in all administrative aspects
Coordinates meeting set ups and performs minute taking, transcribing and distribution meeting minutes
Assist with preparation and execution of hotel site inspections.
Performs telephone duties which require answering telephones, messages, forwarding calls to appropriate person, assisting caller in resolving questions, using standards of service
Politely and professionally converse with clients. Respond to inquiries with accurate information and record in all relevant files. Promptly respond to requests for information on hotel facilities and menus
Copy, fax and email necessary documentation for clients and hotel use
Coordinates and delegates distribution of incoming and outgoing correspondence to in-house, Hilton Hospitality, and other areas
Handles individual requests for VIP Catering clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
Assists in organizing trace system to ensure all correspondence memos reports are completed, distributed properly and on appropriate time schedule.
Other duties and responsibilities as assigned
The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
Prepare for client preconvention meetings and site visits
Distribute meeting planner surveys and collect results
Award Hilton honors points to meeting planners
Assist DOCC and Catering Managers in BEO and resume creation and distribution
Assist department in catering sales lead distribution, research, prospecting, and proposal generation
Maintain a safe work environment for co-workers and a safe hotel for guests.
Possess a creative aptitude and strong organizational skills
Qualifications, Job Knowledge, Experience, Skills, Abilities
2-4 Year College degree in business related major
Previous experience in administrative role and/or hotels preferred
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to communicate, verbally and in writing, effectively with guests and co-workers; respond to guest requests, with high level of patience, diplomacy and tact
No special licenses or certificates required
Strong organizational skills with attention to detail
Ability to operate computers to include MS Office suite software and calculator
Typing proficiency at 75-100 wpm
Ability to follow written and/or verbal instructions
Ability to stand and/or sit and continuously perform essential job functions for duration of 8 hour shift
Ability to set‑up and maintain filing systems
Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers
Must be available for evenings and weekends if business reasons including attending business/social functions and oversight of catering client bookings and events require attendance.
Physical Requirements of the Position and Work Environment
Must be able to stand, walk, sit
Must be able to bend, stoop, crouch
Must use hands to reach, grasp, handle, pull and push
Must have good near and far vision
Must be able to hear, talk, smell
Majority of duties performed sitting indoors. Noise level moderate.
Banquet Checks‑Daily Business Review‑reconcile to actual event and BEO and place in service file daily
Hilton Nashville Downtown Additional Property Specific Functions #J-18808-Ljbffr
Essential Job Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Maintains all files, correspondence and records in the department. Typing and filing using computer systems
Assists Managers in all administrative aspects
Coordinates meeting set ups and performs minute taking, transcribing and distribution meeting minutes
Assist with preparation and execution of hotel site inspections.
Performs telephone duties which require answering telephones, messages, forwarding calls to appropriate person, assisting caller in resolving questions, using standards of service
Politely and professionally converse with clients. Respond to inquiries with accurate information and record in all relevant files. Promptly respond to requests for information on hotel facilities and menus
Copy, fax and email necessary documentation for clients and hotel use
Coordinates and delegates distribution of incoming and outgoing correspondence to in-house, Hilton Hospitality, and other areas
Handles individual requests for VIP Catering clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
Assists in organizing trace system to ensure all correspondence memos reports are completed, distributed properly and on appropriate time schedule.
Other duties and responsibilities as assigned
The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
Prepare for client preconvention meetings and site visits
Distribute meeting planner surveys and collect results
Award Hilton honors points to meeting planners
Assist DOCC and Catering Managers in BEO and resume creation and distribution
Assist department in catering sales lead distribution, research, prospecting, and proposal generation
Maintain a safe work environment for co-workers and a safe hotel for guests.
Possess a creative aptitude and strong organizational skills
Qualifications, Job Knowledge, Experience, Skills, Abilities
2-4 Year College degree in business related major
Previous experience in administrative role and/or hotels preferred
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to communicate, verbally and in writing, effectively with guests and co-workers; respond to guest requests, with high level of patience, diplomacy and tact
No special licenses or certificates required
Strong organizational skills with attention to detail
Ability to operate computers to include MS Office suite software and calculator
Typing proficiency at 75-100 wpm
Ability to follow written and/or verbal instructions
Ability to stand and/or sit and continuously perform essential job functions for duration of 8 hour shift
Ability to set‑up and maintain filing systems
Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers
Must be available for evenings and weekends if business reasons including attending business/social functions and oversight of catering client bookings and events require attendance.
Physical Requirements of the Position and Work Environment
Must be able to stand, walk, sit
Must be able to bend, stoop, crouch
Must use hands to reach, grasp, handle, pull and push
Must have good near and far vision
Must be able to hear, talk, smell
Majority of duties performed sitting indoors. Noise level moderate.
Banquet Checks‑Daily Business Review‑reconcile to actual event and BEO and place in service file daily
Hilton Nashville Downtown Additional Property Specific Functions #J-18808-Ljbffr