Intake Specialist - Full-time
POWER USA, Phila, PA, United States
Job Title: Intake Specialist
Classification: Full-time/Exempt
Reports To: Supervisor
Compensation Range $33,500 - $45,236
Overview POWER's mission is to help women reclaim their lives from addiction and related emotional health issues and improve the well‑being of future generations. We are an agency committed to providing quality gender‑responsive, trauma‑informed treatment and recovery supportive services to women with substance use and co‑occurring disorders.
The Intake Specialist is primarily responsible for coordinating all referrals, conducting screenings, making referrals to the appropriate programs, and coordinating admissions and intakes.
Essential Duties and Responsibilities
Communicate with current and potential referral sources to maintain positive, collaborative relationships.
Conduct screening interviews to identify urgent drug and alcohol assessment needs. (Face‑to‑face screenings may be conducted for “walk‑in” clients.)
Schedule client for level of care assessment with one of POWER’s designated clinicians. Provide client with all relevant information about the assessment.
Communicate and confirm appointment date, time and location of assessments with clients.
Maintain all documentation within the client’s Electronic Health Record (EMR) and other applicable systems.
Provide appropriate follow up on all client no shows.
Coordinate the admission and intake for all clients moving into POWER programs, to ensure a timely and smooth transition into treatment.
Coordinate the forwarding of screening, assessment, required consents, and other applicable documents to external agencies as appropriate for those seeking care externally of POWER.
Consult with supervisor and/or POWER’s psychiatrist as needed.
Maintain education and knowledge regarding drug and alcohol treatment agencies, programs and maintain resources to be shared with clients.
Minimum Qualifications
Associate’s degree in social work, counseling or related field or current PCB certification is preferred. Must be willing to work towards PCB credential such as CRS.
A minimum of two (2) years of experience in a drug and alcohol treatment setting is required.
Information technology proficiency with the ability to navigate Microsoft Office 365 suite, SharePoint, EMR and other applications.
Personal recovery experience not required, however, knowledge of recovery, support systems and community resources preferred.
Experience in a women-centered treatment environment or with gender-responsive care, and familiarity with motivational interviewing skills, preferred.
Valid PA driver’s license.
Act 73, 33 and 34 clearance required.
Skills and Competencies
Excellent interpersonal skills and demonstrated ability to effectively engage clients.
Strong organizational and time-management skills.
Excellent customer service; strong written and verbal communication skills.
The ability to support organization’s mission with sensitivity of cultural diversity and workplace harmony.
Working Conditions
Hybrid work environment with partial work from home and expected days in the office.
Primarily a sedentary role with heavy computer use.
Ability to work the hours required to complete the job.
Reasons to Choose POWER
Full time positions offer a comprehensive benefit package including:
Medical/Rx
Dental
Vision
Life Insurance
Long term disability
401(k) with competitive employer match
Educational reimbursement benefits
Additional voluntary benefits including short term disability, supplemental life, and pet insurance
A strong commitment to professional development
FREE on‑site campus parking
FREE coffee every day. Get those coffee shop budgets under control!
A staff meditation room.
A staff only art room. The perfect place to spend a break and get creative.
#J-18808-Ljbffr
Overview POWER's mission is to help women reclaim their lives from addiction and related emotional health issues and improve the well‑being of future generations. We are an agency committed to providing quality gender‑responsive, trauma‑informed treatment and recovery supportive services to women with substance use and co‑occurring disorders.
The Intake Specialist is primarily responsible for coordinating all referrals, conducting screenings, making referrals to the appropriate programs, and coordinating admissions and intakes.
Essential Duties and Responsibilities
Communicate with current and potential referral sources to maintain positive, collaborative relationships.
Conduct screening interviews to identify urgent drug and alcohol assessment needs. (Face‑to‑face screenings may be conducted for “walk‑in” clients.)
Schedule client for level of care assessment with one of POWER’s designated clinicians. Provide client with all relevant information about the assessment.
Communicate and confirm appointment date, time and location of assessments with clients.
Maintain all documentation within the client’s Electronic Health Record (EMR) and other applicable systems.
Provide appropriate follow up on all client no shows.
Coordinate the admission and intake for all clients moving into POWER programs, to ensure a timely and smooth transition into treatment.
Coordinate the forwarding of screening, assessment, required consents, and other applicable documents to external agencies as appropriate for those seeking care externally of POWER.
Consult with supervisor and/or POWER’s psychiatrist as needed.
Maintain education and knowledge regarding drug and alcohol treatment agencies, programs and maintain resources to be shared with clients.
Minimum Qualifications
Associate’s degree in social work, counseling or related field or current PCB certification is preferred. Must be willing to work towards PCB credential such as CRS.
A minimum of two (2) years of experience in a drug and alcohol treatment setting is required.
Information technology proficiency with the ability to navigate Microsoft Office 365 suite, SharePoint, EMR and other applications.
Personal recovery experience not required, however, knowledge of recovery, support systems and community resources preferred.
Experience in a women-centered treatment environment or with gender-responsive care, and familiarity with motivational interviewing skills, preferred.
Valid PA driver’s license.
Act 73, 33 and 34 clearance required.
Skills and Competencies
Excellent interpersonal skills and demonstrated ability to effectively engage clients.
Strong organizational and time-management skills.
Excellent customer service; strong written and verbal communication skills.
The ability to support organization’s mission with sensitivity of cultural diversity and workplace harmony.
Working Conditions
Hybrid work environment with partial work from home and expected days in the office.
Primarily a sedentary role with heavy computer use.
Ability to work the hours required to complete the job.
Reasons to Choose POWER
Full time positions offer a comprehensive benefit package including:
Medical/Rx
Dental
Vision
Life Insurance
Long term disability
401(k) with competitive employer match
Educational reimbursement benefits
Additional voluntary benefits including short term disability, supplemental life, and pet insurance
A strong commitment to professional development
FREE on‑site campus parking
FREE coffee every day. Get those coffee shop budgets under control!
A staff meditation room.
A staff only art room. The perfect place to spend a break and get creative.
#J-18808-Ljbffr