Customer Director
ALSTOM Gruppe, New York, NY, United States
Customer Director
Date:
19 Mar 2026
Location:
New York, NY, US
Company:
Alstom
At Alstom, we understand transport networks and what moves people. From high‑speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Could you be the Customer Director we’re looking for in New York City? (Successful candidate may be located anywhere on the East Coast of the US, New York or Philadelphia is preferred.)
Your future role "Take on a new challenge and apply your customer relationship management and strategic business development expertise in a new cutting‑edge field. You’ll work alongside dedicated and collaborative teammates. You'll drive customer satisfaction and loyalty while growing business opportunities and ensuring project profitability. Day‑to‑day, you’ll work closely with teams across the business (including Sales, Tendering, and Project Management), champion a customer‑centric culture, and contribute to negotiations during the tender phase—and much more."
We’ll look to you for:
Growing business by selling existing or new products to existing customers to maximize revenue and profits
Acting as the main point of contact for customers and being the primary authority on all customer issues
Securing and regularly measuring customer satisfaction
Contributing to negotiations during the tender phase
Partnering with the Project Managers to ensure the success of project execution
Leading commercial discussions to support project execution teams resolve issues that protect business interests and maintain customer satisfaction
Applying ALSTOM rules on ethics and compliance in all selling and customer management activities
Identifying new business opportunities with customers, understanding their needs, and gathering key data, including budgets
Leading the Business Opportunity Review (BOR), Go/No Go, and Tender Review Meetings (TRM)
Collaborating with cross‑functional teams to foster a customer‑centric culture and achieve strategic business development goals
All about you
Degree in Engineering, Business Administration, or a related field
10 plus years of experience or understanding of customer relationship management and strategic account management, and project management
Proficiency in identifying business opportunities, gathering customer insights, and value‑selling
Strong knowledge of project execution, profitability/business financials
Proven ability to lead negotiations
Experience with complex tender management
Ability to foster a customer‑centric culture and ensure customer satisfaction
Strong communication and interpersonal skills
Skilled in contributing to cross‑functional team success during project execution phases
Resilience and adaptability to manage complex customer portfolios and deliver results
Things you’ll enjoy
Work with a diverse portfolio of customers, fostering strong relationships and driving customer satisfaction and loyalty
Collaborate with transverse teams and helpful colleagues
Progress towards becoming a key contributor to Alstom’s strategic growth by managing customer portfolios, identifying new business opportunities, and ensuring project profitability
Contribute to innovative projects
Utilise our dynamic and inclusive working environment, designed to promote leadership, resilience, adaptability, and continuous learning
Steer your career in whatever direction you choose across functions and countries
Salary range 225-275K
Important to note As a global business, we’re an equal‑opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.
#J-18808-Ljbffr
19 Mar 2026
Location:
New York, NY, US
Company:
Alstom
At Alstom, we understand transport networks and what moves people. From high‑speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Could you be the Customer Director we’re looking for in New York City? (Successful candidate may be located anywhere on the East Coast of the US, New York or Philadelphia is preferred.)
Your future role "Take on a new challenge and apply your customer relationship management and strategic business development expertise in a new cutting‑edge field. You’ll work alongside dedicated and collaborative teammates. You'll drive customer satisfaction and loyalty while growing business opportunities and ensuring project profitability. Day‑to‑day, you’ll work closely with teams across the business (including Sales, Tendering, and Project Management), champion a customer‑centric culture, and contribute to negotiations during the tender phase—and much more."
We’ll look to you for:
Growing business by selling existing or new products to existing customers to maximize revenue and profits
Acting as the main point of contact for customers and being the primary authority on all customer issues
Securing and regularly measuring customer satisfaction
Contributing to negotiations during the tender phase
Partnering with the Project Managers to ensure the success of project execution
Leading commercial discussions to support project execution teams resolve issues that protect business interests and maintain customer satisfaction
Applying ALSTOM rules on ethics and compliance in all selling and customer management activities
Identifying new business opportunities with customers, understanding their needs, and gathering key data, including budgets
Leading the Business Opportunity Review (BOR), Go/No Go, and Tender Review Meetings (TRM)
Collaborating with cross‑functional teams to foster a customer‑centric culture and achieve strategic business development goals
All about you
Degree in Engineering, Business Administration, or a related field
10 plus years of experience or understanding of customer relationship management and strategic account management, and project management
Proficiency in identifying business opportunities, gathering customer insights, and value‑selling
Strong knowledge of project execution, profitability/business financials
Proven ability to lead negotiations
Experience with complex tender management
Ability to foster a customer‑centric culture and ensure customer satisfaction
Strong communication and interpersonal skills
Skilled in contributing to cross‑functional team success during project execution phases
Resilience and adaptability to manage complex customer portfolios and deliver results
Things you’ll enjoy
Work with a diverse portfolio of customers, fostering strong relationships and driving customer satisfaction and loyalty
Collaborate with transverse teams and helpful colleagues
Progress towards becoming a key contributor to Alstom’s strategic growth by managing customer portfolios, identifying new business opportunities, and ensuring project profitability
Contribute to innovative projects
Utilise our dynamic and inclusive working environment, designed to promote leadership, resilience, adaptability, and continuous learning
Steer your career in whatever direction you choose across functions and countries
Salary range 225-275K
Important to note As a global business, we’re an equal‑opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.
#J-18808-Ljbffr