Senior TTS Specialist
H&R Block, Des Moines, IA, United States
Our Company
We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block!
What you'll do... As a Senior Tax Training Support Specialist you will process requests to set up or adjust H&R Block Tax Training School course offerings and resolve tax professional and field management inquiries and concerns regarding federal and state registration requirements as well as company certification and education requirements via case, phone, and email.
Day to day, you’ll…
Process requests to set up or adjust Tax Training School classes
Maintain tax professional training and certification records and facilitate compliance with federal and state licensing and registration requirements
Process reimbursement requests for federal and state licensing and registration requirements
Research Continuing Education and Certification inquiries and resolve any issues
Communicate via phone and email
Interpret client needs and utilize software programs to identify possible resolutions for issues
Follow established procedures to resolve issues regarding Tax Training School courses
Use software programs and computer systems to accurately document, research, and resolve issues
Attend training sessions and participate in meetings related to the effective and efficient performance of job duties
Identify issues with current processes and notify management of potential concerns and solutions
Develop and document Standard Operating Procedures for daily tasks
Maintain standard service level agreements
Other duties as assigned
What you'll bring to the team...
High school diploma or equivalent
Ability to work effectively with strict deadlines, in a fast paced, high volume environment
Ability to work independently or on a team
Analytical and detail oriented
Experience using Microsoft Office tools
2 years minimum related work experience
Oral, written, and interpersonal communication skills
Possess problem solving skills
Prior experience with H&R Block Tax Training Support (or Learning and Development) programs and procedures
It would be even better if you also had...
1-3 years administrative experience
Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
Experience with (or knowledge of) our internal systems, including Block Academy (Cornerstone), Workday, Service Now, and SalesForce
Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.
Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.
Equal Opportunity Employer H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range $18.41 - $27.64/Hr.
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We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block!
What you'll do... As a Senior Tax Training Support Specialist you will process requests to set up or adjust H&R Block Tax Training School course offerings and resolve tax professional and field management inquiries and concerns regarding federal and state registration requirements as well as company certification and education requirements via case, phone, and email.
Day to day, you’ll…
Process requests to set up or adjust Tax Training School classes
Maintain tax professional training and certification records and facilitate compliance with federal and state licensing and registration requirements
Process reimbursement requests for federal and state licensing and registration requirements
Research Continuing Education and Certification inquiries and resolve any issues
Communicate via phone and email
Interpret client needs and utilize software programs to identify possible resolutions for issues
Follow established procedures to resolve issues regarding Tax Training School courses
Use software programs and computer systems to accurately document, research, and resolve issues
Attend training sessions and participate in meetings related to the effective and efficient performance of job duties
Identify issues with current processes and notify management of potential concerns and solutions
Develop and document Standard Operating Procedures for daily tasks
Maintain standard service level agreements
Other duties as assigned
What you'll bring to the team...
High school diploma or equivalent
Ability to work effectively with strict deadlines, in a fast paced, high volume environment
Ability to work independently or on a team
Analytical and detail oriented
Experience using Microsoft Office tools
2 years minimum related work experience
Oral, written, and interpersonal communication skills
Possess problem solving skills
Prior experience with H&R Block Tax Training Support (or Learning and Development) programs and procedures
It would be even better if you also had...
1-3 years administrative experience
Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
Experience with (or knowledge of) our internal systems, including Block Academy (Cornerstone), Workday, Service Now, and SalesForce
Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.
Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.
Equal Opportunity Employer H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range $18.41 - $27.64/Hr.
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