Senior ITSM Consultant

Join EY and be a part of shaping the future! We are in search of an accomplished Senior ITSM Consultant focusing on ServiceNow IT Service Management (ITSM) to lead impactful projects and deliver innovative solutions for our clients. In this pivotal role, you will collaborate with various teams to drive business success within the digital economy. Your Opportunity In this position, you will spearhead ServiceNow transformation initiatives while cultivating essential client relationships. This is an exceptional opportunity to enhance your consulting and leadership skills and contribute to our mission of creating a better working world. Your Key Responsibilities Engaging with business stakeholders to assess their models and processes. Analyzing newly integrated technology solutions to ensure they meet business requirements. Collaborating with technical teams to design and implement effective system architecture solutions. This dynamic environment presents challenges that require analytical thinking and problem-solving skills, offering abundant opportunities for personal and professional development. Travel may be required to meet client needs and strengthen relationships. Skills and Attributes for Success In this role, you will oversee ITSM process enhancements, advise on AI solutions, and guide clients through technology-driven transformations. Your responsibilities will include: Leading workstreams for ServiceNow ITSM projects, covering design, development, testing, and deployment. Mentoring a diverse team and offering industry-leading insights for process implementations. Evaluating organizational capabilities and contributing to strategic roadmaps. Facilitating client workshops to gather requirements and enhance project outcomes. Delivering high-quality project artifacts and clearly communicating project status. To Qualify for the Role, You Must Have: A bachelor's degree in Computer Science, Information Systems Management, Engineering, or a related field. 2-4 years of relevant experience in ServiceNow ITSM projects. ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD), along with at least one additional ServiceNow certification. Strong communication and leadership skills, with experience in team management. A valid driver's license and the readiness to travel. Ideally, You'll Also Have: Advanced certifications like ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). Experience with performance analytics and reporting. Knowledge of ServiceNow AI solutions. What We Offer You At EY, we equip you with future-focused skills and a competitive compensation package that reflects your performance. We promote a flexible work environment and provide generous vacation policies to support your well-being. Are you ready to take the next step in your career and make a positive impact? Apply today! EY is committed to inclusivity and equality in the workplace, welcoming applications from all individuals. Please reach out if you require assistance during the application process.