Sales Coordinator Part Time
Pyramid Global Hospitality, New Orleans, LA, United States
Job Summary
The Sales Coordinator plays a critical role in supporting the Sales department in managing and executing group and business transient bookings. This individual will act as a liaison between clients and hotel departments, ensuring seamless communication, exceptional service delivery, and successful event execution. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced hospitality environment.
Key Responsibilities
Client & Group Support: Serve as the initial point of contact for incoming sales and catering inquiries. Respond promptly and professionally to clients and internal partners.
Sales & Event Coordination: Assist in all aspects of group and catering business, including responding to leads, preparing contracts, tracking room blocks and pick-up reports, and coordinating event details from pre-planning through execution.
Administrative Management: Prepare and manage sales materials, proposals, resumes, event orders (BEOs), banquet checks, billing summaries, and internal communications to support the successful execution of meetings, events, and group stays.
CRM & Systems Utilization: Maintain accurate records in Delphi FDC, PMS, and other hotel systems. Utilize sales tools and strategies to track client communication, manage deadlines (e.g., cut-off dates and payments), and produce reports.
Site Inspections: Prepare site inspection materials, coordinate schedules, and conduct property tours to highlight hotel services and amenities to prospective clients.
Event Detailing: Detail all group and catering events, including room diagrams, audiovisual requirements, food and beverage selections, and setup needs. Communicate details across departments to ensure flawless execution.
Internal Collaboration: Liaise with Sales, Banquets, Culinary, Operations, and Revenue teams to ensure client expectations are met or exceeded and internal deadlines are upheld.
Customer Service Excellence: Build strong relationships with clients and vendors. Deliver exceptional service before, during, and after events. Resolve issues efficiently and professionally.
Qualifications
High School Diploma or equivalent required; Bachelor's Degree in Hospitality or related field preferred.
Sales, Catering, Events, or Banquets experience is highly preferred.
Strong working knowledge of Microsoft Office (Word, Excel, Outlook) and Delphi FDC required.
Proven organizational and time management skills with attention to detail.
Excellent verbal and written communication skills.
Ability to multitask, prioritize work, and thrive under pressure.
Positive, proactive attitude and a passion for hospitality and customer service.
Availability to work flexible hours, including evenings, weekends, and holidays as needed.
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Key Responsibilities
Client & Group Support: Serve as the initial point of contact for incoming sales and catering inquiries. Respond promptly and professionally to clients and internal partners.
Sales & Event Coordination: Assist in all aspects of group and catering business, including responding to leads, preparing contracts, tracking room blocks and pick-up reports, and coordinating event details from pre-planning through execution.
Administrative Management: Prepare and manage sales materials, proposals, resumes, event orders (BEOs), banquet checks, billing summaries, and internal communications to support the successful execution of meetings, events, and group stays.
CRM & Systems Utilization: Maintain accurate records in Delphi FDC, PMS, and other hotel systems. Utilize sales tools and strategies to track client communication, manage deadlines (e.g., cut-off dates and payments), and produce reports.
Site Inspections: Prepare site inspection materials, coordinate schedules, and conduct property tours to highlight hotel services and amenities to prospective clients.
Event Detailing: Detail all group and catering events, including room diagrams, audiovisual requirements, food and beverage selections, and setup needs. Communicate details across departments to ensure flawless execution.
Internal Collaboration: Liaise with Sales, Banquets, Culinary, Operations, and Revenue teams to ensure client expectations are met or exceeded and internal deadlines are upheld.
Customer Service Excellence: Build strong relationships with clients and vendors. Deliver exceptional service before, during, and after events. Resolve issues efficiently and professionally.
Qualifications
High School Diploma or equivalent required; Bachelor's Degree in Hospitality or related field preferred.
Sales, Catering, Events, or Banquets experience is highly preferred.
Strong working knowledge of Microsoft Office (Word, Excel, Outlook) and Delphi FDC required.
Proven organizational and time management skills with attention to detail.
Excellent verbal and written communication skills.
Ability to multitask, prioritize work, and thrive under pressure.
Positive, proactive attitude and a passion for hospitality and customer service.
Availability to work flexible hours, including evenings, weekends, and holidays as needed.
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