Customer Service Representative
IASA Group, LLC., Fort Wayne, IN, United States
IASA Group, LLC, located in Fort Wayne, IN, specializes in providing high-quality specialized static and dynamic seals for Aerospace, Manufacturing, and Defense Applications. The company excels in efficiently "kitting" parts for streamlined inventory control and installation processes for their customers.
Role Description This is a full-time on-site role for an Inside Sales Specialist at IASA Group, LLC in Fort Wayne, IN. The Inside Sales Specialist will be responsible for generating quotes, customer follow-up, market research, ensuring customer satisfaction through effective communication, and providing excellent customer service.
Qualifications
Experience in a client-facing, sales or business development role
Knowledge and experience in the Aerospace and Defense sector would be advantageous but not essential
Excellent verbal and written communication skills
Strong customer service and interpersonal skills for dealing with different types of customers and clients
Ability to write reports, proposals, business correspondence, and procedure manuals
Software knowledge using Windows, including Microsoft Products (ex. Excel)
Strong knowledge in utilizing technology
Effective communication and customer service abilities
Strong organizational and time management skills
Ability to work well in a team environment
Responsibilities
This individual will be responsible for supporting the development of current/new business and managing existing business.
Understanding the business's ERP system and be effective in executing tasks within the system.
Create RFQ's, manage pricing, and vendors
Plan/buy forecasted parts for future orders
Establishes professional and responsive relationships with customers to ensure total customer satisfaction and continued business
Makes ethical and responsible pricing decisions
Follows up with customers to ensure the company is meeting or exceeding the service level.
Prepare and manage daily customer quotations and orders
Acts as a liaison between customer and internal team members to ensure all customer expectations are communicated, understood and met throughout the organization.
Is a responsible and cooperative team leader with other departments to address and resolve customer problems.
Understands and works within the company policies and procedures.
Maintains up to date knowledge of the industry.
Other duties as required in support of the company and/or sales division.
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Role Description This is a full-time on-site role for an Inside Sales Specialist at IASA Group, LLC in Fort Wayne, IN. The Inside Sales Specialist will be responsible for generating quotes, customer follow-up, market research, ensuring customer satisfaction through effective communication, and providing excellent customer service.
Qualifications
Experience in a client-facing, sales or business development role
Knowledge and experience in the Aerospace and Defense sector would be advantageous but not essential
Excellent verbal and written communication skills
Strong customer service and interpersonal skills for dealing with different types of customers and clients
Ability to write reports, proposals, business correspondence, and procedure manuals
Software knowledge using Windows, including Microsoft Products (ex. Excel)
Strong knowledge in utilizing technology
Effective communication and customer service abilities
Strong organizational and time management skills
Ability to work well in a team environment
Responsibilities
This individual will be responsible for supporting the development of current/new business and managing existing business.
Understanding the business's ERP system and be effective in executing tasks within the system.
Create RFQ's, manage pricing, and vendors
Plan/buy forecasted parts for future orders
Establishes professional and responsive relationships with customers to ensure total customer satisfaction and continued business
Makes ethical and responsible pricing decisions
Follows up with customers to ensure the company is meeting or exceeding the service level.
Prepare and manage daily customer quotations and orders
Acts as a liaison between customer and internal team members to ensure all customer expectations are communicated, understood and met throughout the organization.
Is a responsible and cooperative team leader with other departments to address and resolve customer problems.
Understands and works within the company policies and procedures.
Maintains up to date knowledge of the industry.
Other duties as required in support of the company and/or sales division.
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