Patient Account Rep - Check In
Southern College of Optometry, Memphis, TN, United States
Position Overview
The incumbent provides customer service to patients by acting as a receptionist and scheduling appointments at The Eye Center. The incumbent also performs data entry, filing and record keeping, communications, third party resolution and other duties. Essential Functions
Makes and records patient appointments via computer for The Eye Center via phone and in person, ensuring accuracy of information. Checks in patients, verifies personal and insurance information and inputs into the electronic health record (EHR). Performs other duties required for patient reception desk including assisting patients with obtaining insurance referrals, medical records, and account balances. Answers inquiries via phone and in person. Files patient documents, prepares new files, purges files and ensures that files are returned to appropriate area. Dispenses contact lenses and glasses as needed. Maintains inventory and orders supplies Maintains office equipment. Performs other duties as assigned. Job Specifications
Education: High School diploma or equivalent. Experience: One year related experience. Prior experience in a health care environment is preferred. Knowledge and/or experience with health insurance plans preferred. Knowledge, Skills, and Abilities
Ability to file and maintain accurate medical records. Ability to enter data accurately. Ability to read, write, comprehend and follow written and oral instructions. Ability to organize tasks and maintain control of workflow. Ability to work under pressure, meet deadlines and work independently. Ability to deal with others with courtesy and tact using good verbal communication skills and to establish and maintain effective working relationship with others. Ability to perform mathematical calculations accurately for daily tasks. Physical and Environmental Demands
Physical Demands Prolonged standing with occasional walking. Occasional lifting up to 10 pounds. May be required to reach up to six feet overhead. Audible Demands Use of phone, verbal communication with patients, staff and faculty. Visual Demands Operation of phone system, computer, preparation of forms and documents, reading handwriting. Environmental Conditions Work is conducted in a typical indoor work environment with good lighting, noise and temperature control. Hazards Minimal risk of injury or work-related illnesses. Reasonable accommodations will be made for some physical demands for otherwise qualified individuals who require and request such accommodations. Other Responsibilities
Employee must maintain confidentiality of all medical and insurance records. Employee must be able to operate computer and telephone. Employee must wear company-issued uniform during regular working hours.
The incumbent provides customer service to patients by acting as a receptionist and scheduling appointments at The Eye Center. The incumbent also performs data entry, filing and record keeping, communications, third party resolution and other duties. Essential Functions
Makes and records patient appointments via computer for The Eye Center via phone and in person, ensuring accuracy of information. Checks in patients, verifies personal and insurance information and inputs into the electronic health record (EHR). Performs other duties required for patient reception desk including assisting patients with obtaining insurance referrals, medical records, and account balances. Answers inquiries via phone and in person. Files patient documents, prepares new files, purges files and ensures that files are returned to appropriate area. Dispenses contact lenses and glasses as needed. Maintains inventory and orders supplies Maintains office equipment. Performs other duties as assigned. Job Specifications
Education: High School diploma or equivalent. Experience: One year related experience. Prior experience in a health care environment is preferred. Knowledge and/or experience with health insurance plans preferred. Knowledge, Skills, and Abilities
Ability to file and maintain accurate medical records. Ability to enter data accurately. Ability to read, write, comprehend and follow written and oral instructions. Ability to organize tasks and maintain control of workflow. Ability to work under pressure, meet deadlines and work independently. Ability to deal with others with courtesy and tact using good verbal communication skills and to establish and maintain effective working relationship with others. Ability to perform mathematical calculations accurately for daily tasks. Physical and Environmental Demands
Physical Demands Prolonged standing with occasional walking. Occasional lifting up to 10 pounds. May be required to reach up to six feet overhead. Audible Demands Use of phone, verbal communication with patients, staff and faculty. Visual Demands Operation of phone system, computer, preparation of forms and documents, reading handwriting. Environmental Conditions Work is conducted in a typical indoor work environment with good lighting, noise and temperature control. Hazards Minimal risk of injury or work-related illnesses. Reasonable accommodations will be made for some physical demands for otherwise qualified individuals who require and request such accommodations. Other Responsibilities
Employee must maintain confidentiality of all medical and insurance records. Employee must be able to operate computer and telephone. Employee must wear company-issued uniform during regular working hours.