Client Account Manager
U.S. Bank, Knoxville, TN, United States
Overview
At U.S. Bank, we’re on a journey to do our best. Elavon, a wholly owned subsidiary of U.S. Bank, provides payment solutions and platform services to help customers achieve their financial goals. The role supports partnership with customers, communities, and colleagues to energize career goals and drive growth.
Responsibilities
The Client Account Manager/Executive is the strategic face of Elavon to the client, representing multiple Elavon business channels.
Responsible for the overall management of a book of National accounts, including maintenance, growth, increased profitability, strategic direction, overall client satisfaction, and contract renewals.
Consults with clients through data analysis, industry education, presentation of performance results and recommending actions to improve performance.
Serve as the escalation point for both internal and external client issues.
Basic Qualifications
Associate’s degree, or equivalent work experience
Typically two or more years of client management experience in payments industry
Preferred Skills/Experience
Strong contract negotiation, account management and project management skills
Strong problem-solving and negotiation skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to identify and resolve exceptions and to interpret data
Proven customer service/relations skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Strong presentation, interpersonal, verbal and written communication skills
Location and Schedule The role offers a hybrid/flexible schedule, with an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the remaining days.
Disability Accommodations If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants at the following URL: https://careers.usbank.com/global/en/disability-accommodations-for-applicants
Benefits Our benefits and total rewards consider our team members’ whole selves and what may be needed to thrive in and outside work. Benefits include:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here: https://careers.usbank.com/global/en/benefits/us
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
Compliance and Posting U.S. Bank participates in required background checks and compliance programs as applicable by location and role. Posting may be closed earlier due to high volume of applicants.
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Responsibilities
The Client Account Manager/Executive is the strategic face of Elavon to the client, representing multiple Elavon business channels.
Responsible for the overall management of a book of National accounts, including maintenance, growth, increased profitability, strategic direction, overall client satisfaction, and contract renewals.
Consults with clients through data analysis, industry education, presentation of performance results and recommending actions to improve performance.
Serve as the escalation point for both internal and external client issues.
Basic Qualifications
Associate’s degree, or equivalent work experience
Typically two or more years of client management experience in payments industry
Preferred Skills/Experience
Strong contract negotiation, account management and project management skills
Strong problem-solving and negotiation skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to identify and resolve exceptions and to interpret data
Proven customer service/relations skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Strong presentation, interpersonal, verbal and written communication skills
Location and Schedule The role offers a hybrid/flexible schedule, with an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the remaining days.
Disability Accommodations If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants at the following URL: https://careers.usbank.com/global/en/disability-accommodations-for-applicants
Benefits Our benefits and total rewards consider our team members’ whole selves and what may be needed to thrive in and outside work. Benefits include:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here: https://careers.usbank.com/global/en/benefits/us
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
Compliance and Posting U.S. Bank participates in required background checks and compliance programs as applicable by location and role. Posting may be closed earlier due to high volume of applicants.
#J-18808-Ljbffr