Sales Support Analyst
Dow Jones & Company, Inc., Houston, TX, United States
Job Description Summary
We are looking for someone to join the sales team in a sales support function. You will get to know the sales process as well as learn about our market leading diverse products by supporting the Global sales team. You will provide full administration to the team including submission of sales orders, recording updates on the CRM system, always ensuring accuracy and speed.
Role & Responsibilities
Responsibility for providing administrative support to the Global Sales Team.
Support Field Sales with the contract administration process including but not limited to creating new contracts for new customers and amending or correcting existing contracts – ensuring that all data is correctly input into the relevant CRM system and processed completely through to final billing stage (chasing POs, signed contracts, payment details, etc.)
Lead Validation & Distribution – Validate inbound leads via phone, chat line or email and, based on the lead validation guidance set by the sales organization, assign the lead to the appropriate sales rep for follow up.
When necessary, be the coordinator between the sales rep and corporate legal in situations where legal input is required (i.e., redlining of agreements).
Working with the current processes in place within the teams and reviewing ways of improving them
Work closely with Sales Reps, order management team, billing, etc. to ensure sales are accurately recorded and reported in a timely manner.
Knowledge and Experience
Ability to handle a busy workload in a calm and professional manner being Proactive/Solution oriented
Excellent Interpersonal skills – ability to interact with variety of different personalities, not afraid to challenge for follow up information – Both written and verbal
Attention to detail with the ability to multitask and prioritize tasks accordingly
Intermediate / Advanced Microsoft Office and Google Suite required
Knowledge of Salesforce.com or NetSuite system would be advantageous
Ability to be able to build relationships both internally and externally
Fluency in English (and other languages based on region)
Self-motivated, trustworthy and builds confidence
Knowledge and interest in energy commodity markets
2+ years of experience in sales admin, sales support, customer service, or similar function
Business Area Dow Jones - Energy
Job Category Sales
Union Status Non-Union role
Base Pay Range 65,000 - 80,000
Compensation & Benefits We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.
Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.
For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.
Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets
Reasonable Accommodation We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put Reasonable Accommodation in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
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We are looking for someone to join the sales team in a sales support function. You will get to know the sales process as well as learn about our market leading diverse products by supporting the Global sales team. You will provide full administration to the team including submission of sales orders, recording updates on the CRM system, always ensuring accuracy and speed.
Role & Responsibilities
Responsibility for providing administrative support to the Global Sales Team.
Support Field Sales with the contract administration process including but not limited to creating new contracts for new customers and amending or correcting existing contracts – ensuring that all data is correctly input into the relevant CRM system and processed completely through to final billing stage (chasing POs, signed contracts, payment details, etc.)
Lead Validation & Distribution – Validate inbound leads via phone, chat line or email and, based on the lead validation guidance set by the sales organization, assign the lead to the appropriate sales rep for follow up.
When necessary, be the coordinator between the sales rep and corporate legal in situations where legal input is required (i.e., redlining of agreements).
Working with the current processes in place within the teams and reviewing ways of improving them
Work closely with Sales Reps, order management team, billing, etc. to ensure sales are accurately recorded and reported in a timely manner.
Knowledge and Experience
Ability to handle a busy workload in a calm and professional manner being Proactive/Solution oriented
Excellent Interpersonal skills – ability to interact with variety of different personalities, not afraid to challenge for follow up information – Both written and verbal
Attention to detail with the ability to multitask and prioritize tasks accordingly
Intermediate / Advanced Microsoft Office and Google Suite required
Knowledge of Salesforce.com or NetSuite system would be advantageous
Ability to be able to build relationships both internally and externally
Fluency in English (and other languages based on region)
Self-motivated, trustworthy and builds confidence
Knowledge and interest in energy commodity markets
2+ years of experience in sales admin, sales support, customer service, or similar function
Business Area Dow Jones - Energy
Job Category Sales
Union Status Non-Union role
Base Pay Range 65,000 - 80,000
Compensation & Benefits We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.
Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.
For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.
Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets
Reasonable Accommodation We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put Reasonable Accommodation in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
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