Customer Service / Inside Sales / Inventory Management
Thomas Magnete USA, LLC, Goerkes Corner, WI, United States
The Inside Sales & Inventory Management role is responsible for supporting customers through efficient order processing, product knowledge, and responsive communication while also overseeing inventory accuracy, stock levels, and material flow. This position serves as a key link between customers, operations, and the supply chain team to ensure seamless order fulfillment and exceptional service.
Duties and Responsibilities
Serve as the primary internal point of contact for customer inquiries and orders.
Respond to customer requests regarding pricing, availability, lead times, and product specifications.
Update customer forecasts in ERP system weekly.
Data entry into BI System for the Sales Department.
Create, enter, and manage sales orders within the ERP system.
Maintain import and outbound logs.
Communicate with customers prior to any delays and provide daily updates until resolution.
Maintain strong relationships with customers through professional and timely communication.
Coordinate with operations, purchasing, and logistics to ensure accurate and on-time deliveries.
Send weekly order report to production.
Monitor inventory levels to ensure adequate stock and proactively address shortages.
Coordinate with warehouse on weekly cycle counts and reconcile discrepancies with Operations & Accounting. Update and maintain KPI.
Maintain product data, part numbers, and inventory records in the ERP system.
Create and email all customer invoices.
Process all export documentation (Commercial invoices and SLI) and be the point of contact with customer and carrier until pick up.
Answer phones as needed.
Job Knowledge, Skills and Abilities
2-5 years of experience in inside sales, customer service, inventory control, or related fields.
Strong communication and customer relationship skills.
Proficiency with ERP systems (SAP helpful, but not required).
QuickBooks experience a plus, but not required.
Strong analytical and organizational skills with high attention to detail.
Ability to manage multiple tasks and deadlines simultaneously.
Proficiency in Microsoft Office.
Knowledge of supply chain processes and distribution preferred.
#J-18808-Ljbffr
Duties and Responsibilities
Serve as the primary internal point of contact for customer inquiries and orders.
Respond to customer requests regarding pricing, availability, lead times, and product specifications.
Update customer forecasts in ERP system weekly.
Data entry into BI System for the Sales Department.
Create, enter, and manage sales orders within the ERP system.
Maintain import and outbound logs.
Communicate with customers prior to any delays and provide daily updates until resolution.
Maintain strong relationships with customers through professional and timely communication.
Coordinate with operations, purchasing, and logistics to ensure accurate and on-time deliveries.
Send weekly order report to production.
Monitor inventory levels to ensure adequate stock and proactively address shortages.
Coordinate with warehouse on weekly cycle counts and reconcile discrepancies with Operations & Accounting. Update and maintain KPI.
Maintain product data, part numbers, and inventory records in the ERP system.
Create and email all customer invoices.
Process all export documentation (Commercial invoices and SLI) and be the point of contact with customer and carrier until pick up.
Answer phones as needed.
Job Knowledge, Skills and Abilities
2-5 years of experience in inside sales, customer service, inventory control, or related fields.
Strong communication and customer relationship skills.
Proficiency with ERP systems (SAP helpful, but not required).
QuickBooks experience a plus, but not required.
Strong analytical and organizational skills with high attention to detail.
Ability to manage multiple tasks and deadlines simultaneously.
Proficiency in Microsoft Office.
Knowledge of supply chain processes and distribution preferred.
#J-18808-Ljbffr