Customer Retention Specialist - State Farm Agent Team Member
Mcdonaldinsurancegroup, Lancaster, OH, United States
Benefits
Group Life
Simple IRA matching
Simple IRA
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Signing bonus
Training & development
About Us At
Vonnie McDonald State Farm , we are proud to be a trusted State Farm agency committed to helping our community protect what matters most. Our team is driven by values of integrity, personalized service, and teamwork. We believe that our success comes from the dedication and passion of every team member, and we strive to create a supportive environment where everyone can grow professionally and personally. If you’re motivated, eager to learn, and passionate about helping people, we’d love to have you join us as we make a difference—one client at a time.
You May Be a Great Fit as a Customer Retention Specialist at Vonnie McDonald - State Farm Agent if:
You’re the person people call first when life goes sideways
- calm, steady, and ready to help.
You genuinely care about your community
and are dedicated to providing excellent service that makes a positive impact on the people around you.
You’re a natural relationship-builder
who earns trust quickly and keeps it.
You listen first, then guide , making customers feel understood while confidently recommending solutions.
You’re compassionate under pressure
and can guide someone through their worst day with clarity and empathy.
Location Address:
Lancaster, OH 43147
At Vonnie McDonald - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a
Customer Retention Specialist
to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
Communicate with existing customers regarding renewals and coverage options.
Review accounts and assist with updates or changes as needed.
Identify opportunities to enhance customer satisfaction and engagement.
Maintain accurate records and documentation of interactions.
Collaborate with team members to meet retention and outreach objectives.
Qualifications
Strong interpersonal and problem-solving abilities.
Effective communication and listening skills.
Detail-oriented with a focus on customer experience.
Previous experience in customer service or account management preferred.
Must be able to obtain applicable state insurance licenses.
#J-18808-Ljbffr
Group Life
Simple IRA matching
Simple IRA
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Signing bonus
Training & development
About Us At
Vonnie McDonald State Farm , we are proud to be a trusted State Farm agency committed to helping our community protect what matters most. Our team is driven by values of integrity, personalized service, and teamwork. We believe that our success comes from the dedication and passion of every team member, and we strive to create a supportive environment where everyone can grow professionally and personally. If you’re motivated, eager to learn, and passionate about helping people, we’d love to have you join us as we make a difference—one client at a time.
You May Be a Great Fit as a Customer Retention Specialist at Vonnie McDonald - State Farm Agent if:
You’re the person people call first when life goes sideways
- calm, steady, and ready to help.
You genuinely care about your community
and are dedicated to providing excellent service that makes a positive impact on the people around you.
You’re a natural relationship-builder
who earns trust quickly and keeps it.
You listen first, then guide , making customers feel understood while confidently recommending solutions.
You’re compassionate under pressure
and can guide someone through their worst day with clarity and empathy.
Location Address:
Lancaster, OH 43147
At Vonnie McDonald - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a
Customer Retention Specialist
to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
Communicate with existing customers regarding renewals and coverage options.
Review accounts and assist with updates or changes as needed.
Identify opportunities to enhance customer satisfaction and engagement.
Maintain accurate records and documentation of interactions.
Collaborate with team members to meet retention and outreach objectives.
Qualifications
Strong interpersonal and problem-solving abilities.
Effective communication and listening skills.
Detail-oriented with a focus on customer experience.
Previous experience in customer service or account management preferred.
Must be able to obtain applicable state insurance licenses.
#J-18808-Ljbffr