Summer Customer Relations Specialist
Bridgewater Bagel & Coffee, Bridgewater, MA, United States
Position Information
Title: Summer Customer Relations Specialist
Position Description University Events (UE) follows university priorities to plan, support, and execute meetings, events, and programs on campus. UE provides a high level of customer service to event sponsors while managing limited space and other resources in service of the University mission. The Customer Relations Specialist serves as a representative of the university and a paraprofessional as an extension of UE staff. They are the first contact to the office who receive all guests and calls to the department, assist in routine duties common to office operation as well as work on other projects as assigned.
Responsibilities
Office communication:
Serving as the first point of contact for all on‑campus and external sponsors, answering the main office phone line, communicating effectively with callers, guests, and staff, triaging inquiries, acting as liaison between inquirer and appropriate staff, and ensuring urgent matters are directed promptly.
Assisting staff with general clerical duties including typing, copying, and scanning.
Learning and effectively troubleshooting issues with Virtual EMS, the web‑based reservation system, and EMS, the event management database.
Delivering and receiving time‑sensitive documents and items around campus.
Performing miscellaneous office tasks and special projects as requested.
Preferred Qualifications Candidate must have a positive, professional attitude, willingness to learn, and excellent communication, problem‑solving, and interpersonal skills. They must possess the ability to adapt to a diverse work environment, work well under pressure, work autonomously as well as part of a team, and work from written or oral instructions. Previous customer service and/or office experience and familiarity with the campus is preferred.
Physical Demands Typical office clerical and phone work.
Special Conditions for Eligibility Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check. Bridgewater State University is an E‑Verify employer.
EEO Statement Bridgewater State University is an equal employment opportunity employer and considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy‑related condition or any other characteristic protected by law.
Hourly Rate $17
Posting Information Posting Number: Stu05649P
Close Date: 08/14/2026
Contact Emily Cox e3cox@bridgew.edu
Supplemental Questions
* Are you a Bridgewater State University undergraduate student enrolled in a degree program registered for at least six credits?
Yes
No
* Have you ever worked on campus before?
Yes
No
* Please provide the days and hours you would be available to work. Hours must be outside of your scheduled class times.
(Open Ended Question)
#J-18808-Ljbffr
Position Description University Events (UE) follows university priorities to plan, support, and execute meetings, events, and programs on campus. UE provides a high level of customer service to event sponsors while managing limited space and other resources in service of the University mission. The Customer Relations Specialist serves as a representative of the university and a paraprofessional as an extension of UE staff. They are the first contact to the office who receive all guests and calls to the department, assist in routine duties common to office operation as well as work on other projects as assigned.
Responsibilities
Office communication:
Serving as the first point of contact for all on‑campus and external sponsors, answering the main office phone line, communicating effectively with callers, guests, and staff, triaging inquiries, acting as liaison between inquirer and appropriate staff, and ensuring urgent matters are directed promptly.
Assisting staff with general clerical duties including typing, copying, and scanning.
Learning and effectively troubleshooting issues with Virtual EMS, the web‑based reservation system, and EMS, the event management database.
Delivering and receiving time‑sensitive documents and items around campus.
Performing miscellaneous office tasks and special projects as requested.
Preferred Qualifications Candidate must have a positive, professional attitude, willingness to learn, and excellent communication, problem‑solving, and interpersonal skills. They must possess the ability to adapt to a diverse work environment, work well under pressure, work autonomously as well as part of a team, and work from written or oral instructions. Previous customer service and/or office experience and familiarity with the campus is preferred.
Physical Demands Typical office clerical and phone work.
Special Conditions for Eligibility Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check. Bridgewater State University is an E‑Verify employer.
EEO Statement Bridgewater State University is an equal employment opportunity employer and considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy‑related condition or any other characteristic protected by law.
Hourly Rate $17
Posting Information Posting Number: Stu05649P
Close Date: 08/14/2026
Contact Emily Cox e3cox@bridgew.edu
Supplemental Questions
* Are you a Bridgewater State University undergraduate student enrolled in a degree program registered for at least six credits?
Yes
No
* Have you ever worked on campus before?
Yes
No
* Please provide the days and hours you would be available to work. Hours must be outside of your scheduled class times.
(Open Ended Question)
#J-18808-Ljbffr