Sales & Education Manager
LVMH Group, Mission, KS, United States
Benefit Cosmetics is the San Francisco-based makeup brand, part of the world’s leading luxury group, LVMH. Awarded the No. 1 Brow Brand Worldwide, Benefit is synonymous with fun instant beauty solutions and witty tongue-in-cheek storytelling. Founded in 1976 by 2 sisters, Jean and Jane Ford in San Francisco, Benefit is one of the fastest growing prestige beauty brands in the business with locations in over 60 countries across 5 continents.
YOUR IMPACT The Sales and Education Manager works on delivering retail sales for all the physical brick & mortar doors at Benefit India. She is responsible for all aspects of running the B&M business – sales, training, recruitment, and field team management and engagement.
YOUR MISSION Business Acumen Achieve monthly and yearly sales targets. Deliver comparative growth for existing doors higher than market growth. Ensure stock levels are accurate and that top SKUs contributing to 80% of the business are always in stock, working closely with the inventory team. Ensure the promotional calendar is planned based on sales goals and previous year sales—work closely with marketing to understand the promotional calendar and ensure 100% execution in the field. Effectively lead the team of field supervisors to ensure that all brand initiatives are executed well. Collaborate with the marketing team on in-store initiatives.
Management Teach, coach, motivate, and develop field teams, effectively utilizing all tools available for on-counter coaching. Create growth within the team and challenge staff to develop. Consistently review the performance of team members and help create action plans for development. Keep commitments and build high expectations for self and others. Always be approachable and an effective two-way communicator.
Results Drive individual performance through the MJSF (My Journey So Far handbook) or similar tools. Be able to create new tools and streamline processes with the goal of making operations more efficient. Be in charge of monitoring and reporting on the market landscape to ensure that the brand stays competitive and up-to-date within the industry in terms of store operations, sales initiatives, and staff management. Assess and adjust goals as the team changes, grows, and develops.
Job responsibilities Communication and Relationships Be able to smooth over any minor conflicts that may arise at the store level. Persuade others through influence and collaboration, as opposed to command and control. Be able to articulate the latest sales figures and action plans on how to bridge gaps, if any. Constantly collaborate with the field team on ideas on how to improve the business. Express ideas and information clearly and effectively. Establish and maintain good working relationships with team members and stakeholders, helping with team management (e.g., external payroll team). Develop and maintain strong retailer relationships based on mutual trust and goodwill. Develop and maintain relationships with mall operations where needed.
Recruitment Hire, orient, develop, and retain people at all levels of the field team. Ensure that all counters are appropriately staffed with the right people. Follow all house rules and processes with respect to hiring within specific retailers.
Education Build a trained and educated staff through on- and off-site training and drive information retention. Identify further training needs from supervisors through conducting MJSF evaluations or using similar tools. Ensure that Benefit sales techniques are always kept top of mind. Always keep supervisors polished with elevated artistry and soft skills. Engage effectively with retailer education teams, building relationships based on trust and goodwill.
Operations Ensure all POS systems and equipment are in good working condition at all times by regularly coordinating with store managers, suppliers, and the IT department. Resolve all issues in a timely manner by escalating them to the appropriate teams at the right time, based on information from supervisors. Take charge of maintaining and updating store uniforms to ensure all personnel are well-dressed according to global Benefit standards. Replenish or replace supplies and other store collateral as needed.
Reports Share monthly reports on the business to reflect achievements and opportunities, and seek coaching from the GM on managing challenges, making regular reference to plans.
Profile QUALIFICATIONS: University degree holder or equivalent academic qualifications Minimum 4 years retail experience required Ability to pass Benefit’s assessment center (includes presentation, analytical test) Experience managing field teams in multi-brand beauty retailers preferred (e.g., Sephora, Tira, Nykaa) Proven sales and service track record Fluent English – speak, read, and write Proficient at reading and analyzing numbers Interpersonal skills in customer service Excellent communication and leadership skills Flexibility regarding work hours and flexibility to travel 6x / year or more
Benefit Cosmetics was founded in 1976 by twins Jean & Jane Ford in San Francisco in a quest to shake up the status quo and redefine beauty as whatever makes you feel good. Since then, Benefit has served up innovative, uncomplicated beauty products & services...always with a fun, creative twist. Our iconic product packaging, whimsical names, and the irreverent spirit behind everything we do are an invitation to embrace the joy in beauty. As the first brand to bring brow waxing out of the backroom and into the window of our boutiques, we made brows our obsession and eventually became the #1 brow brand worldwide. The relentlessly innovative, never-say-never spirit of our founders is why today, Benefit has reached prestige powerhouse status, operating in 50+ countries with 3,200+ locations worldwide and growing. So, whether you want a beauty solution you can trust or just need a good laugh, Benefit has your brows AND your back.
*Based on estimated total global prestige brow product retail sales January – December 2023
Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
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YOUR IMPACT The Sales and Education Manager works on delivering retail sales for all the physical brick & mortar doors at Benefit India. She is responsible for all aspects of running the B&M business – sales, training, recruitment, and field team management and engagement.
YOUR MISSION Business Acumen Achieve monthly and yearly sales targets. Deliver comparative growth for existing doors higher than market growth. Ensure stock levels are accurate and that top SKUs contributing to 80% of the business are always in stock, working closely with the inventory team. Ensure the promotional calendar is planned based on sales goals and previous year sales—work closely with marketing to understand the promotional calendar and ensure 100% execution in the field. Effectively lead the team of field supervisors to ensure that all brand initiatives are executed well. Collaborate with the marketing team on in-store initiatives.
Management Teach, coach, motivate, and develop field teams, effectively utilizing all tools available for on-counter coaching. Create growth within the team and challenge staff to develop. Consistently review the performance of team members and help create action plans for development. Keep commitments and build high expectations for self and others. Always be approachable and an effective two-way communicator.
Results Drive individual performance through the MJSF (My Journey So Far handbook) or similar tools. Be able to create new tools and streamline processes with the goal of making operations more efficient. Be in charge of monitoring and reporting on the market landscape to ensure that the brand stays competitive and up-to-date within the industry in terms of store operations, sales initiatives, and staff management. Assess and adjust goals as the team changes, grows, and develops.
Job responsibilities Communication and Relationships Be able to smooth over any minor conflicts that may arise at the store level. Persuade others through influence and collaboration, as opposed to command and control. Be able to articulate the latest sales figures and action plans on how to bridge gaps, if any. Constantly collaborate with the field team on ideas on how to improve the business. Express ideas and information clearly and effectively. Establish and maintain good working relationships with team members and stakeholders, helping with team management (e.g., external payroll team). Develop and maintain strong retailer relationships based on mutual trust and goodwill. Develop and maintain relationships with mall operations where needed.
Recruitment Hire, orient, develop, and retain people at all levels of the field team. Ensure that all counters are appropriately staffed with the right people. Follow all house rules and processes with respect to hiring within specific retailers.
Education Build a trained and educated staff through on- and off-site training and drive information retention. Identify further training needs from supervisors through conducting MJSF evaluations or using similar tools. Ensure that Benefit sales techniques are always kept top of mind. Always keep supervisors polished with elevated artistry and soft skills. Engage effectively with retailer education teams, building relationships based on trust and goodwill.
Operations Ensure all POS systems and equipment are in good working condition at all times by regularly coordinating with store managers, suppliers, and the IT department. Resolve all issues in a timely manner by escalating them to the appropriate teams at the right time, based on information from supervisors. Take charge of maintaining and updating store uniforms to ensure all personnel are well-dressed according to global Benefit standards. Replenish or replace supplies and other store collateral as needed.
Reports Share monthly reports on the business to reflect achievements and opportunities, and seek coaching from the GM on managing challenges, making regular reference to plans.
Profile QUALIFICATIONS: University degree holder or equivalent academic qualifications Minimum 4 years retail experience required Ability to pass Benefit’s assessment center (includes presentation, analytical test) Experience managing field teams in multi-brand beauty retailers preferred (e.g., Sephora, Tira, Nykaa) Proven sales and service track record Fluent English – speak, read, and write Proficient at reading and analyzing numbers Interpersonal skills in customer service Excellent communication and leadership skills Flexibility regarding work hours and flexibility to travel 6x / year or more
Benefit Cosmetics was founded in 1976 by twins Jean & Jane Ford in San Francisco in a quest to shake up the status quo and redefine beauty as whatever makes you feel good. Since then, Benefit has served up innovative, uncomplicated beauty products & services...always with a fun, creative twist. Our iconic product packaging, whimsical names, and the irreverent spirit behind everything we do are an invitation to embrace the joy in beauty. As the first brand to bring brow waxing out of the backroom and into the window of our boutiques, we made brows our obsession and eventually became the #1 brow brand worldwide. The relentlessly innovative, never-say-never spirit of our founders is why today, Benefit has reached prestige powerhouse status, operating in 50+ countries with 3,200+ locations worldwide and growing. So, whether you want a beauty solution you can trust or just need a good laugh, Benefit has your brows AND your back.
*Based on estimated total global prestige brow product retail sales January – December 2023
Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
#J-18808-Ljbffr