Manager, GWAM Communications
Manulife Financial, Boston, MA, United States
Reporting to the Head of GWAM North America and Europe Communications, you will be joining a world‑class team responsible for helping to support GWAM’s ambition and strategic priorities through the development and execution of clear, consistent, and compelling communications – both internal and external – that protects and strengthens GWAM’s reputation and informs, engages, and inspires colleagues. In this role, while you will have opportunities to work across GWAM, your initial areas of focus will be working closely with the Directors of communications for the Global Retirement and North America Retail business lines, with an emphasis on media relations.
Position Responsibilities Executive and Internal Communications
Drive comprehensive executive communications support (emails, town halls, presentations, speeches) for senior leaders.
Develop integrated communications plans and measure outcomes to ensure effectiveness.
Build strategic partnerships across segments and global teams to connect colleagues to mission, strategy, and culture.
Collaborate with global communications partners for consistent messaging, positioning, timing, and language.
Direct and liaise with service providers (branding/creative, translation, web, production).
Support transformation, change, engagement, people, culture, and brand initiatives.
External Communications & Media Relations
Develop and execute media relations strategies aligned with business goals and brand positioning.
Build and maintain relationships with top‑tier financial services, trade, online, print, and broadcast media.
Identify earned‑media opportunities and lead proactive storytelling highlighting leadership, products, and innovation.
Serve as a media contact: manage inquiries, coordinate interviews, and provide timely, accurate information.
Draft press releases, bylined articles, media pitches, statements, briefing documents, Q&A.
Monitor media coverage and industry trends; prepare insights and reporting for stakeholders.
Prepare spokespeople with training/coaching and high‑quality briefing materials.
Collaborate closely with internal communications, marketing, legal, and business teams for alignment and risk mitigation.
Provide support during issues / crisis communications with timely escalation and coordinated response.
Partner with Thought Leadership and Executive Visibility teams to drive integrated storytelling; contribute to integrated communications plans across the global network.
Required Qualifications
Bachelor’s degree in communications, journalism, public relations, marketing, English, or related field.
5–7+ years in media relations, with demonstrated earned‑media results.
Experience in executive communications – emails, town halls, presentations, speeches, thought leadership, – a plus.
At ease advising and partnering with senior executives; strong influence / negotiation and consensus‑building skills.
Outstanding writing and storytelling; ability to simplify complex topics.
Digital‑first mindset; strong attention to detail; proactive self‑starter with urgency and initiative.
Ability to balance multiple projects and priorities in a fast‑paced, transformational environment.
Advanced proficiency in Office 365; ability to work independently and as part of a distributed team.
Strong media relations acumen; established relationships with business / finance media are a plus.
Operates calmly under pressure; manages sensitive issues with discretion.
Strong project management; cross‑functional collaboration.
Knowledge of financial services and asset management media is a plus; flexibility for global time zones and occasional travel to staff executives.
When you join our team
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-Hybrid #LI-JH
マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。 当社について詳しくは、 https://www.manulife.co.jp/ ご覧ください。
マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、hr@manulife.comまでご連絡をお願いします。
Referenced Salary Location Boston, Massachusetts
Working Arrangement ハイブリッド勤務
Salary range is expected to be between $92,475.00 USD - $160,290.00 USD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)
#J-18808-Ljbffr
Position Responsibilities Executive and Internal Communications
Drive comprehensive executive communications support (emails, town halls, presentations, speeches) for senior leaders.
Develop integrated communications plans and measure outcomes to ensure effectiveness.
Build strategic partnerships across segments and global teams to connect colleagues to mission, strategy, and culture.
Collaborate with global communications partners for consistent messaging, positioning, timing, and language.
Direct and liaise with service providers (branding/creative, translation, web, production).
Support transformation, change, engagement, people, culture, and brand initiatives.
External Communications & Media Relations
Develop and execute media relations strategies aligned with business goals and brand positioning.
Build and maintain relationships with top‑tier financial services, trade, online, print, and broadcast media.
Identify earned‑media opportunities and lead proactive storytelling highlighting leadership, products, and innovation.
Serve as a media contact: manage inquiries, coordinate interviews, and provide timely, accurate information.
Draft press releases, bylined articles, media pitches, statements, briefing documents, Q&A.
Monitor media coverage and industry trends; prepare insights and reporting for stakeholders.
Prepare spokespeople with training/coaching and high‑quality briefing materials.
Collaborate closely with internal communications, marketing, legal, and business teams for alignment and risk mitigation.
Provide support during issues / crisis communications with timely escalation and coordinated response.
Partner with Thought Leadership and Executive Visibility teams to drive integrated storytelling; contribute to integrated communications plans across the global network.
Required Qualifications
Bachelor’s degree in communications, journalism, public relations, marketing, English, or related field.
5–7+ years in media relations, with demonstrated earned‑media results.
Experience in executive communications – emails, town halls, presentations, speeches, thought leadership, – a plus.
At ease advising and partnering with senior executives; strong influence / negotiation and consensus‑building skills.
Outstanding writing and storytelling; ability to simplify complex topics.
Digital‑first mindset; strong attention to detail; proactive self‑starter with urgency and initiative.
Ability to balance multiple projects and priorities in a fast‑paced, transformational environment.
Advanced proficiency in Office 365; ability to work independently and as part of a distributed team.
Strong media relations acumen; established relationships with business / finance media are a plus.
Operates calmly under pressure; manages sensitive issues with discretion.
Strong project management; cross‑functional collaboration.
Knowledge of financial services and asset management media is a plus; flexibility for global time zones and occasional travel to staff executives.
When you join our team
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-Hybrid #LI-JH
マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。 当社について詳しくは、 https://www.manulife.co.jp/ ご覧ください。
マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、hr@manulife.comまでご連絡をお願いします。
Referenced Salary Location Boston, Massachusetts
Working Arrangement ハイブリッド勤務
Salary range is expected to be between $92,475.00 USD - $160,290.00 USD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)
#J-18808-Ljbffr