Customer Support Representative
TEKsystems, Fort Collins, CO, United States
Customer Support Representative
Are you driven by empathy and purpose? Join a mission-focused team supporting individuals during some of life's most important moments—welcoming a child, caring for a loved one, or navigating a health challenge.
What You’ll Do
Support callers enrolled in a family leave insurance program through inbound phone calls.
Guide individuals through claim setup, eligibility questions, and payment timelines.
Help users upload documentation and resolve basic technical issues.
Navigate conversations that are emotional, personal, and meaningful— with patience and care.
Accurately document interactions and ensure proper authentication on every call.
What Makes You a Great Fit
You bring a service‑first mindset and strong emotional intelligence.
You’re comfortable handling sensitive, complex conversations.
You have 4+ years of customer service or contact center experience.
You can confidently guide others through basic technical tasks (file uploads, navigating systems).
You value doing meaningful work over transactional interactions.
The Environment
Fully remote (must reside in Colorado), may need to be onsite in Denver as needed.
Monday‑Friday schedules within 7:00 a.m. – 6:00 p.m.
Supportive leadership, strong training, and a culture rooted in care and purpose.
Equipment provided with local Denver pickup and an opportunity to meet the team.
Job Type & Location This is a Contract position based out of Fort Collins, CO.
Pay and Benefits The pay range for this position is $25.67 – $25.67/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Mar 20, 2026.
Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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What You’ll Do
Support callers enrolled in a family leave insurance program through inbound phone calls.
Guide individuals through claim setup, eligibility questions, and payment timelines.
Help users upload documentation and resolve basic technical issues.
Navigate conversations that are emotional, personal, and meaningful— with patience and care.
Accurately document interactions and ensure proper authentication on every call.
What Makes You a Great Fit
You bring a service‑first mindset and strong emotional intelligence.
You’re comfortable handling sensitive, complex conversations.
You have 4+ years of customer service or contact center experience.
You can confidently guide others through basic technical tasks (file uploads, navigating systems).
You value doing meaningful work over transactional interactions.
The Environment
Fully remote (must reside in Colorado), may need to be onsite in Denver as needed.
Monday‑Friday schedules within 7:00 a.m. – 6:00 p.m.
Supportive leadership, strong training, and a culture rooted in care and purpose.
Equipment provided with local Denver pickup and an opportunity to meet the team.
Job Type & Location This is a Contract position based out of Fort Collins, CO.
Pay and Benefits The pay range for this position is $25.67 – $25.67/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Mar 20, 2026.
Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr