Customer Support Representative
Neogen, Myrtle Point, OR, United States
Employer Industry: Genomics and Biotechnology
Why consider this job opportunity:
Opportunity for career advancement from Level I to Level II within the organization
Supportive and collaborative work environment focused on professional growth
Chance to work with cutting‑edge genomic technologies that enhance animal care and safety
Engaging and dynamic work culture that values openness, honesty, and respect
Comprehensive training and development programs to enhance skill sets
What to Expect (Job Responsibilities):
Serve as the first point of contact for customer inquiries via phone, email, and chat
Answer basic customer questions regarding order status, sample submissions, and results
Manage sample orders and perform account updates in Salesforce and internal systems
Handle routine administrative tasks and troubleshoot minor customer service issues
Collaborate with internal teams to resolve customer issues requiring cross‑departmental coordination
What is Required (Qualifications):
High school diploma or equivalent required; Bachelor’s degree preferred
Experience in customer service or office setting strongly preferred but not required
Proficiency with Microsoft Office Suite required
Strong communication skills, including phone etiquette and written communication
Ability to resolve customer issues efficiently and accurately
How to Stand Out (Preferred Qualifications):
Experience with Salesforce preferred but not required
Prior experience in a customer support role within a technical or scientific field
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.
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Why consider this job opportunity:
Opportunity for career advancement from Level I to Level II within the organization
Supportive and collaborative work environment focused on professional growth
Chance to work with cutting‑edge genomic technologies that enhance animal care and safety
Engaging and dynamic work culture that values openness, honesty, and respect
Comprehensive training and development programs to enhance skill sets
What to Expect (Job Responsibilities):
Serve as the first point of contact for customer inquiries via phone, email, and chat
Answer basic customer questions regarding order status, sample submissions, and results
Manage sample orders and perform account updates in Salesforce and internal systems
Handle routine administrative tasks and troubleshoot minor customer service issues
Collaborate with internal teams to resolve customer issues requiring cross‑departmental coordination
What is Required (Qualifications):
High school diploma or equivalent required; Bachelor’s degree preferred
Experience in customer service or office setting strongly preferred but not required
Proficiency with Microsoft Office Suite required
Strong communication skills, including phone etiquette and written communication
Ability to resolve customer issues efficiently and accurately
How to Stand Out (Preferred Qualifications):
Experience with Salesforce preferred but not required
Prior experience in a customer support role within a technical or scientific field
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.
#J-18808-Ljbffr