Call Center Representative

LHH Talent - - Responsibilities: Answer and manage a high volume of incoming calls from customers seeking service assistance, updates, or information; Make outbound calls to follow up on open service requests, confirm appointments, and provide updates on work progress; Address customer questions, troubleshoot issues, and escalate concerns when necessary to ensure resolution and customer satisfaction; Process incoming service requests accurately and efficiently, ensuring all details are logged into the system; Coordinate with internal teams, field technicians, or third-party vendors to schedule services and dispatch tasks as needed