Kitchen & Bath Designer
Gillman Home Center, Lebanon, IN, United States
Position Overview
***This position will report to our FRANKFORT, IN store location***
To assist customers in the interior design needs of their home. This consists of cabinets, countertops, flooring and appliances/hardware.
Essential Functions
Provide excellent service to customers.
Treat all team members, vendors, and customers with courtesy and respect.
Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add-on sales when appropriate.
Assist customers with interior designs for their home or project.
Become well educated in the product lines available to GHC. Seek continued education on changes to available product lines. Stay educated on industry trends.
Utilize various software including Saberis, 20/20, and Spruce to create accurate designs, layouts, quotes, customer orders, purchase orders, and sales invoices.
Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, customer concerns, and scheduling of deliveries and installations.
Thoroughly explain orders to customers. Require their sign‑off before placing any purchase orders.
Order product in correct color, size, and quantity from the vendor. Immediately inform vendor and Sales Manager of discrepancies or other issues with orders. Process returns to vendors and follow up to ensure credits are issued.
Ensure that all product is invoiced before leaving the store.
Research credits, returns, and late payments as needed.
Follow‑up with customer from quote to project completion.
Travel to homes or job sites to take measurements, ensure compatibility of product with the job site, and consult with homeowner or contractor regarding layout specifications.
Work with the Sales Manager to resolve any customer complaints, product damage, or other issues.
Provide in‑store support as needed, including, but not limited to ringing out customers, price changes, cycle counts, and other customer service duties.
Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
Follow all company policies and procedures.
Other duties as assigned.
Work Competencies
Customer Service
Teamwork
Attention to Detail
Follow‑up
Supervisory Responsibility This position does not directly supervise anyone.
Work Environment While performing the majority of the job duties, the employee is inside the store. The noise level in the work environment is usually low. There will be some travel to customer job sites.
Physical Requirements
Prolonged periods of sitting, standing, and walking throughout the day.
Must be able to lift up to 10 lbs at times.
Position Type and Expected Hours of Work This is a full‑time position, 45 hours/week.
Required Education and Experience
College degree in a related interior design field preferred.
1–3 years of design experience.
Knowledge and proficiency in the 2020 Design program.
Benefits Offered
Medical Insurance
Dental, Vision, Short-Term Disability, Long-Term Disability, Cancer coverage, Accident Coverage, Life Insurance
401(k) plan with employer contribution
Company-paid $25,000 Life Insurance Plan
Employee discount
Vacation time
Equal Employment Opportunity Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non‑merit based factors in accordance with applicable federal, state, and local laws.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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To assist customers in the interior design needs of their home. This consists of cabinets, countertops, flooring and appliances/hardware.
Essential Functions
Provide excellent service to customers.
Treat all team members, vendors, and customers with courtesy and respect.
Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add-on sales when appropriate.
Assist customers with interior designs for their home or project.
Become well educated in the product lines available to GHC. Seek continued education on changes to available product lines. Stay educated on industry trends.
Utilize various software including Saberis, 20/20, and Spruce to create accurate designs, layouts, quotes, customer orders, purchase orders, and sales invoices.
Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, customer concerns, and scheduling of deliveries and installations.
Thoroughly explain orders to customers. Require their sign‑off before placing any purchase orders.
Order product in correct color, size, and quantity from the vendor. Immediately inform vendor and Sales Manager of discrepancies or other issues with orders. Process returns to vendors and follow up to ensure credits are issued.
Ensure that all product is invoiced before leaving the store.
Research credits, returns, and late payments as needed.
Follow‑up with customer from quote to project completion.
Travel to homes or job sites to take measurements, ensure compatibility of product with the job site, and consult with homeowner or contractor regarding layout specifications.
Work with the Sales Manager to resolve any customer complaints, product damage, or other issues.
Provide in‑store support as needed, including, but not limited to ringing out customers, price changes, cycle counts, and other customer service duties.
Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
Follow all company policies and procedures.
Other duties as assigned.
Work Competencies
Customer Service
Teamwork
Attention to Detail
Follow‑up
Supervisory Responsibility This position does not directly supervise anyone.
Work Environment While performing the majority of the job duties, the employee is inside the store. The noise level in the work environment is usually low. There will be some travel to customer job sites.
Physical Requirements
Prolonged periods of sitting, standing, and walking throughout the day.
Must be able to lift up to 10 lbs at times.
Position Type and Expected Hours of Work This is a full‑time position, 45 hours/week.
Required Education and Experience
College degree in a related interior design field preferred.
1–3 years of design experience.
Knowledge and proficiency in the 2020 Design program.
Benefits Offered
Medical Insurance
Dental, Vision, Short-Term Disability, Long-Term Disability, Cancer coverage, Accident Coverage, Life Insurance
401(k) plan with employer contribution
Company-paid $25,000 Life Insurance Plan
Employee discount
Vacation time
Equal Employment Opportunity Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non‑merit based factors in accordance with applicable federal, state, and local laws.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
#J-18808-Ljbffr