COMMUNITY RELATIONS MANAGER
The Management Trust, Broomfield, CO, United States
The Management Trust
Position Title:
Community Relations Manager Location:
Anthem Highlands Community Association, Broomfield CO Reporting To:
Assistant General Manager Status:
Exempt, Full-Time Salary:
$63,000 - $65,000 annual
COMPANY PROFILE: The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee‑owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.
EMPLOYEE OWNER POSITION PURPOSE: The Community Relations Manager (CRM) is primarily responsible for creating meaningful relationships with homeowners and community partners. This role facilitates the smooth operation of the facility and Board meetings. The CRM fosters a collaborative, team atmosphere with staff, volunteers, and the Board of Directors.
JOB DUTIES AND RESPONSIBILITIES:
Provide office support for management and community including, but not limited to: answering calls, responding to general information inquiries, authoring correspondence, scheduling appointments, and directing voicemails/other messages
Maintain Welcome Packet materials for new homeowners and the associated tracking system; coordinate this process with various team members
Develop, distribute and maintain RFPs with management direction and assistance
Compile program summaries and social activities for publication in community calendars, newsletters, flyers, and other documents for internal and external needs
Assist in maintaining a current membership database (events, activities, attendance, fundraising, grants, etc.) in order to provide accurate reports as requested
Conduct surveys, meet with appropriate individuals, partners, departments, community groups, and agencies to build programs to increase membership
Plan marketing and promotional communication projects, including print, electronic, special events, point of purchase, and direct mail
Maintain and develop procedures to ensure acknowledgement, recordkeeping, and follow‑up on all program funding
Process work orders, action items, and general requests in management software
Export and analyze data from multiple sources
Support management with meeting tools
Compile board packet and board presentations, as well as schedule and attend board meetings
Order and maintain community consumables
Ensure accuracy of information posted on community website, social media, and other forms of digital communications
Collaborate with the team, with accountability to management for the end result achieved
Attend trainings, conferences, workshops as directed
Perform data entry and box/archive end‑of‑year documentation
Other duties and special projects as assigned
QUALIFICATIONS:
High School Diploma (or equivalent); Associate’s Degree preferred
Proficiency in administrative and/or event support – with generally between 1‑4 years of experience
Solid knowledge of Microsoft Outlook, Excel, and Word; intermediate skills a plus
Ability to meet deadlines and address time‑sensitive issues
Ability to provide high‑level customer service with astute attention to detail and organization
Must be a team player
Ability to manage workflow amid shifting priorities
Willing to learn Company process and procedures, and learn/use proprietary software
Adaptable and dependable with a solid attendance record
Professional and respectful demeanor with all staff and guests at all times
SPECIAL POSITION REQUIREMENTS:
Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy
ESSENTIAL FUNCTIONS:
Use standard office equipment, including: computer, phone, copier/scanner, etc.
Be stationary for periods of time
Relocate up to (25) pounds
Travel to and from offsite locations
SUPERVISES OTHERS? IF SO, LIST:
n/a
SCHEDULE & TRAVEL:
Monday‑Friday from approx. 8:30 am‑5:00 pm
This position may require occasional long hours, including weekends, to meet business needs
The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.
TMT reserves the right to modify this job description at any time based on business need.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Community Relations Manager Location:
Anthem Highlands Community Association, Broomfield CO Reporting To:
Assistant General Manager Status:
Exempt, Full-Time Salary:
$63,000 - $65,000 annual
COMPANY PROFILE: The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee‑owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.
EMPLOYEE OWNER POSITION PURPOSE: The Community Relations Manager (CRM) is primarily responsible for creating meaningful relationships with homeowners and community partners. This role facilitates the smooth operation of the facility and Board meetings. The CRM fosters a collaborative, team atmosphere with staff, volunteers, and the Board of Directors.
JOB DUTIES AND RESPONSIBILITIES:
Provide office support for management and community including, but not limited to: answering calls, responding to general information inquiries, authoring correspondence, scheduling appointments, and directing voicemails/other messages
Maintain Welcome Packet materials for new homeowners and the associated tracking system; coordinate this process with various team members
Develop, distribute and maintain RFPs with management direction and assistance
Compile program summaries and social activities for publication in community calendars, newsletters, flyers, and other documents for internal and external needs
Assist in maintaining a current membership database (events, activities, attendance, fundraising, grants, etc.) in order to provide accurate reports as requested
Conduct surveys, meet with appropriate individuals, partners, departments, community groups, and agencies to build programs to increase membership
Plan marketing and promotional communication projects, including print, electronic, special events, point of purchase, and direct mail
Maintain and develop procedures to ensure acknowledgement, recordkeeping, and follow‑up on all program funding
Process work orders, action items, and general requests in management software
Export and analyze data from multiple sources
Support management with meeting tools
Compile board packet and board presentations, as well as schedule and attend board meetings
Order and maintain community consumables
Ensure accuracy of information posted on community website, social media, and other forms of digital communications
Collaborate with the team, with accountability to management for the end result achieved
Attend trainings, conferences, workshops as directed
Perform data entry and box/archive end‑of‑year documentation
Other duties and special projects as assigned
QUALIFICATIONS:
High School Diploma (or equivalent); Associate’s Degree preferred
Proficiency in administrative and/or event support – with generally between 1‑4 years of experience
Solid knowledge of Microsoft Outlook, Excel, and Word; intermediate skills a plus
Ability to meet deadlines and address time‑sensitive issues
Ability to provide high‑level customer service with astute attention to detail and organization
Must be a team player
Ability to manage workflow amid shifting priorities
Willing to learn Company process and procedures, and learn/use proprietary software
Adaptable and dependable with a solid attendance record
Professional and respectful demeanor with all staff and guests at all times
SPECIAL POSITION REQUIREMENTS:
Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy
ESSENTIAL FUNCTIONS:
Use standard office equipment, including: computer, phone, copier/scanner, etc.
Be stationary for periods of time
Relocate up to (25) pounds
Travel to and from offsite locations
SUPERVISES OTHERS? IF SO, LIST:
n/a
SCHEDULE & TRAVEL:
Monday‑Friday from approx. 8:30 am‑5:00 pm
This position may require occasional long hours, including weekends, to meet business needs
The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.
TMT reserves the right to modify this job description at any time based on business need.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr