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We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support through various communication channels, resolving customer inquiries and complaints, and ensuring customer satisfaction.\n","descriptionText","Customer service representative Ova Technologies Sales & Business Development Customer Service Representative (CSR) We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support through various communication channels, resolving customer inquiries and complaints, and ensuring customer satisfaction.","shortDescription","Customer Service Representative (CSR)

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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

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","Customer Service Representative

A Customer Service Representative plays a crucial role in ensuring the satisfaction and retention of custo...","Customer Service Representative",[551],{"_458":459,"_454":552,"_452":553,"_456":554,"_460":555},"Buckhannon","Buckhannon, WV, United States, 26201","WV","26201",["B","2922838590"],"Work at A.F. WENDLING, INC.","4 days ago","/jobs/2922838590-customer-service-representative","Buckhannon, WV, United States","/jobs?keyword=A.F.+WENDLING%2C+INC.","/jobs?location=Buckhannon%2C+WV%2C+United+States","/jobs?keyword=Customer+Service+Representative",{"_435":434,"_439":565,"_470":471,"_462":566,"_248":567,"_446":568,"_433":434,"_113":549,"_437":199,"_438":199,"_472":471,"_448":199,"_449":569,"_431":575,"_473":576,"_436":129,"_488":577,"_478":578,"_490":549,"_491":579,"_493":580,"_495":581,"_497":563},["D",1773072000000],"Pratt Industries","Customer Service Representative

Summary: The Customer Service Representative (CSR) is responsible for processing customer orders, addressing customer inquiries, and resolving complaints while maintaining a high level of customer satisfaction. The CSR plays a key role in managing inventory, ensuring accurate order fulfillment, and supporting both the sales team and production departments to meet customer needs in a timely manner.\nKey Responsibilities:

Order Processing & Management\nTake and process customer orders in a timely manner based on customer needs and plant production schedules.\nEnsure accurate processing of purchase orders and manage order acknowledgments.\nMaintain up-to-date records of customer orders and any changes to the order, ensuring all confirmations and paperwork are properly communicated.\nInventory & Reporting\nMonitor and maintain inventory levels for all required products.\nUpdate and distribute daily reports to customers, providing them with necessary order information and updates.\nRun and review reports for correctness, ensuring that all data is accurate and up-to-date.\nCustomer Relations & Support\nServe as the primary point of contact for customer inquiries, complaints, and issues.\nFollow up on customer concerns and resolve any issues by collaborating with internal teams as needed.\nProcess and track new item requests, ensuring necessary documentation is collected and approvals are obtained before production.\nCollaboration with Internal Departments\nWork closely with the Sales, Production, and Accounting teams to ensure smooth order processing and resolution of issues.\nCoordinate and submit tooling paperwork (cutting die/print plates) for approval and production.\nAssist sales staff as needed with customer accounts and sales-related tasks.\nProcess Improvement & Compliance\nAdhere to the daily machine schedule and proactively recommend improvements to optimize production schedules while meeting cost, quality, and delivery goals.\nSupport and follow all company policies, procedures, and safety guidelines.\nMaintain a professional, positive, and productive relationship with all team members.\nAdditional Responsibilities\nOther duties as assigned by management.\nEducation and Experience Requirements:

Preferred:\nHigh School diploma or GED.\nMinimum of 3 years' experience in a customer service or administrative role, preferably in a manufacturing environment.\nExperience in the corrugated container industry.\nProficiency in Microsoft Excel and Word.\nSkills and Competencies:

Communication Skills\nExcellent verbal and written communication skills.\nAbility to effectively communicate with customers, vendors, and internal teams.\nMathematical Skills\nAbility to perform basic arithmetic calculations and compute percentages, ratios, and rates as required for order processing.\nReasoning and Problem Solving\nAbility to apply common sense and critical thinking to solve a variety of customer and operational issues.\nAble to work independently and make decisions with limited information.\nTechnical Skills\nProficient in Microsoft Office Suite (Word, Excel).\nKnowledge of production processes and quality standards (ISO and QS).\nLeadership Attributes\nStrong time management and organizational skills.\nDemonstrated ability to motivate and coach team members.\nPhysical Demands:

Regularly required to stand, walk, and communicate effectively with customers and team members.\nOccasional bending, reaching, and handling materials.\nWork Environment:

The CSR primarily work in an office setting with exposure to the manufacturing floor.\nNoise levels may be high in the production areas, and temperature conditions may vary with the seasons.\nPersonal protective equipment (PPE) may be required in certain areas.

","Customer Service Representative

Summary: The Customer Service Representative (CSR) is responsible for processing customer orders, addressi...",[570],{"_458":459,"_454":571,"_452":572,"_456":573,"_460":574},"Lewisburg","Lewisburg, PA, United States, 17837","PA","17837",["B","2833178627"],"Work at Pratt Industries","13 days ago","/jobs/2833178627-customer-service-representative","Lewisburg, PA, United States","/jobs?keyword=Pratt+Industries","/jobs?location=Lewisburg%2C+PA%2C+United+States",{"_435":283,"_439":583,"_470":471,"_462":584,"_248":585,"_446":586,"_433":434,"_113":549,"_437":199,"_438":199,"_472":471,"_448":199,"_449":587,"_431":593,"_473":594,"_436":129,"_488":595,"_478":596,"_490":549,"_491":597,"_493":598,"_495":599,"_497":563},["D",1774011600000],"R.W. Mercer Co.","We are seeking a reliable, customer-focused, and detail-oriented Customer Service Representative to join our remote support team. In this role, you will serve as the primary point of contact for customers, providing timely assistance, resolving inquiries, and ensuring a high-quality customer experience across all communication channels.

The ideal candidate has strong communication skills, a problem-solving mindset, and the ability to manage multiple interactions efficiently in a fast-paced, fully remote environment.

Key Responsibilities

Respond to customer inquiries via phone, email, and live chat in a professional and timely manner

Resolve customer issues, complaints, and service requests with a focus on customer satisfaction

Maintain accurate records of customer interactions and transactions in CRM systems

Provide product, service, and account information to customers

Escalate complex issues to appropriate departments when necessary

Follow company policies, procedures, and service standards

Assist with order processing, billing inquiries, and account updates

Identify opportunities to improve customer experience and provide feedback to management

Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction

Required Qualifications

High school diploma or equivalent (Associate's or Bachelor's degree preferred)

1–3 years of customer service experience (remote experience is a plus)

Excellent verbal and written communication skills

Strong problem-solving and conflict-resolution abilities

Proficiency with computers, CRM systems, and standard office software

Ability to multitask, prioritize, and manage time effectively

Reliable internet connection and a quiet remote workspace

Must be legally authorized to work in the United States (valid U.S. work permit required)

Preferred Qualifications

Experience with remote customer support tools (Zendesk, Salesforce, Freshdesk, etc.)

Bilingual or multilingual abilities

Experience in call center or high-volume support environments

Strong attention to detail and organizational skills

What We Offer

Fully remote work environment

Flexible scheduling options

Paid training and onboarding

Opportunities for career growth and advancementSupportive and collaborative team culture

If you are passionate about helping people and delivering exceptional service, we encourage you to apply and become part of our remote customer support team.

#J-18808-Ljbffr\n","We are seeking a reliable, customer-focused, and detail-oriented Customer Service Representative to join our remote support team. In this role, you...",[588],{"_458":459,"_454":589,"_452":590,"_456":591,"_460":592},"Yuma","Yuma, AZ, United States, 85365","AZ","85365",["B","2947219377"],"Work at R.W. Mercer Co.","2 days ago","/jobs/2947219377-customer-service-representative","Yuma, AZ, United States","/jobs?keyword=R.W.+Mercer+Co.","/jobs?location=Yuma%2C+AZ%2C+United+States",{"_435":434,"_439":601,"_470":471,"_462":602,"_248":603,"_446":604,"_433":434,"_113":605,"_437":199,"_438":199,"_472":471,"_448":199,"_449":606,"_431":611,"_473":612,"_436":129,"_488":558,"_478":613,"_490":605,"_491":609,"_493":614,"_495":615,"_497":616},["D",1773831600000],"Hubbell Incorporated","Under the direction of the Customer Service Manager, the Sr. Customer Service Representative provides the best possible customer satisfaction to the organization's customers by addressing and resolving customer inquiries and problems, processing orders, preparing services orders, tracking bids, and resolving billing issues, in accordance with company policies and procedures.

Answer incoming customer telephone calls. Establish and maintain positive working relationships with outside representative and customers.

Communicate with customers, interpret and analyze inquiries such as quotations, application, literature requests, instructions, and pricing. Acknowledge customer orders advising status, changes, and pricing when required.

Address and resolve customer inquiries, problems and complaints regarding products, services, billing, product applications, etc.

Address and resolve complaints and make recommendations regarding the return of equipment and the issuing of credits to customers to maintain customer goodwill.

Create and maintain customer files.

Enter/provide all required information to create and maintain the customer database, ensuring accuracy and timeliness. Prepare documents, letters, correspondence, etc. as needed.

Provide inside support to the outside sales representatives as needed.

Complete special projects as assigned.

Complete and maintain all required paperwork, records, documents, etc.

Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards.

What will help you thrive in this role?

The position requires a high school diploma and/or 2 -3 years of progressive experience in a Customer Service environment, preferably in a manufacturing environment.

Organizational and analytical skills are required.

Experience working in an Engineered to order organization preferred.

The ability to work effectively with diverse populations is required.

The position is primarily an office-based position with regular visits to the plant floor.

The employee occasionally performs work-related travel.

Effective oral and written communications and presentation skills are essential, as are interpersonal skills.

The ability to work effectively in a team environment is required.

The ability to gather and analyze statistical data and generate reports is necessary.

MS Office software, such as Excel and Word.

SAP experience strongly preferred.

Salesforce experience preferred.

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Electrical Solutions

Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.

#J-18808-Ljbffr\n","Under the direction of the Customer Service Manager, the Sr. Customer Service Representative provides the best possible customer satisfaction to th...","Sr. Customer Service Representative - Mayville, WI",[607],{"_458":459,"_454":608,"_452":609,"_456":610},"Madison","Madison, WI, United States","WI",["B","2922841844"],"Work at Hubbell Incorporated","/jobs/2922841844-sr-customer-service-representative-mayville-wi","/jobs?keyword=Hubbell+Incorporated","/jobs?location=Madison%2C+WI%2C+United+States","/jobs?keyword=Sr.+Customer+Service+Representative+-+Mayville%2C+WI","actionData","errors"]