Deployment Strategist, Live Accounts
GovWell Technologies Inc., New York, NY, United States
Deployment Strategist, Live Accounts
Location: New York, NY
Employment Type: Full time
Department: Deployment
Compensation: GovWell replaces legacy software for municipalities and counties, empowering public servants to radically streamline public services and cut internal processing time for permits and licenses by up to 90%. Founded in 2023, GovWell powers 5,000+ mission‑critical processes for agencies in 30+ states serving millions of residents. The company has raised $10M in seed funding from Work‑Bench and Bienville Capital, and the team works in person at GovWell HQ in New York City.
Mission:
Building AI‑powered products to fix outdated government systems isn’t just a technical challenge—it’s a historic opportunity to improve our foundational relationship with government and ensure trillions of tax dollars result in high quality services.
Real‑world impact:
GovWell’s product is the system of record for government services that affect millions of Americans. From streamlining permitting for small businesses to accelerating affordable housing development, your work will make an immediate difference.
Join a startup in hyper‑growth:
We’ve found product‑market fit and are scaling the business very quickly (4X ARR growth in the last year). As an early team member, you’ll learn what it takes to build a successful startup. You’ll work closely with the founders while enjoying exceptional autonomy and ownership over your work.
What you’ll do Serve as the primary point of contact for active customers, providing real‑time support and troubleshooting issues as they arise.
Help customers navigate workflows, answer product questions, and ensure smooth day‑to‑day operation of GovWell.
Proactively identify opportunities to improve customer usage, including workflow optimization, feature adoption, and process improvements.
Build strong relationships with municipal stakeholders and act as a trusted partner in their ongoing success.
Surface recurring issues, product gaps, and customer needs, and translate them into actionable feedback for product and engineering.
Manage multiple customer relationships simultaneously while maintaining high responsiveness and quality.
Contribute to improving internal support processes and playbooks as we scale.
Who you are 3+ years of experience in customer success, implementation, consulting, or a similarly client‑facing role involving complex projects and multiple stakeholders.
Strong problem solver who can think quickly and navigate real‑time customer issues with limited information.
Highly organized with the ability to manage multiple customers and priorities simultaneously.
Clear and effective communicator, especially when explaining complex concepts to non‑technical users.
Fast learner who can quickly develop deep product and domain expertise.
Scrappy and proactive, with a strong sense of ownership over customer outcomes.
Motivated by impact and aligned with GovWell’s mission to improve how governments serve their communities.
Willing and able to travel up to 25% of the time.
Up to 100% premiums covered for medical, dental, and vision insurance.
GovWell is bringing automation and efficiency to local governments #J-18808-Ljbffr
Employment Type: Full time
Department: Deployment
Compensation: GovWell replaces legacy software for municipalities and counties, empowering public servants to radically streamline public services and cut internal processing time for permits and licenses by up to 90%. Founded in 2023, GovWell powers 5,000+ mission‑critical processes for agencies in 30+ states serving millions of residents. The company has raised $10M in seed funding from Work‑Bench and Bienville Capital, and the team works in person at GovWell HQ in New York City.
Mission:
Building AI‑powered products to fix outdated government systems isn’t just a technical challenge—it’s a historic opportunity to improve our foundational relationship with government and ensure trillions of tax dollars result in high quality services.
Real‑world impact:
GovWell’s product is the system of record for government services that affect millions of Americans. From streamlining permitting for small businesses to accelerating affordable housing development, your work will make an immediate difference.
Join a startup in hyper‑growth:
We’ve found product‑market fit and are scaling the business very quickly (4X ARR growth in the last year). As an early team member, you’ll learn what it takes to build a successful startup. You’ll work closely with the founders while enjoying exceptional autonomy and ownership over your work.
What you’ll do Serve as the primary point of contact for active customers, providing real‑time support and troubleshooting issues as they arise.
Help customers navigate workflows, answer product questions, and ensure smooth day‑to‑day operation of GovWell.
Proactively identify opportunities to improve customer usage, including workflow optimization, feature adoption, and process improvements.
Build strong relationships with municipal stakeholders and act as a trusted partner in their ongoing success.
Surface recurring issues, product gaps, and customer needs, and translate them into actionable feedback for product and engineering.
Manage multiple customer relationships simultaneously while maintaining high responsiveness and quality.
Contribute to improving internal support processes and playbooks as we scale.
Who you are 3+ years of experience in customer success, implementation, consulting, or a similarly client‑facing role involving complex projects and multiple stakeholders.
Strong problem solver who can think quickly and navigate real‑time customer issues with limited information.
Highly organized with the ability to manage multiple customers and priorities simultaneously.
Clear and effective communicator, especially when explaining complex concepts to non‑technical users.
Fast learner who can quickly develop deep product and domain expertise.
Scrappy and proactive, with a strong sense of ownership over customer outcomes.
Motivated by impact and aligned with GovWell’s mission to improve how governments serve their communities.
Willing and able to travel up to 25% of the time.
Up to 100% premiums covered for medical, dental, and vision insurance.
GovWell is bringing automation and efficiency to local governments #J-18808-Ljbffr