Lead eCommerce Programme Ops Specialist
Dyson, Wilmington, NC, United States
About Us
At Dyson we believe everything could be better. Fuelled by a frustration with things that don’t work properly and a relentless obsession with making them work better, we’ve spent the last 25 years pioneering inventions and continually improving.
We’re growing fast. And our ambition is huge. But it’s not simply about more people and more profit. Dyson is all about better ideas and new technologies. It’s about inventing the future.
Our philosophy remains the same as it was 25 years ago when James Dyson invented the first cyclonic vacuum cleaner. We remain family‑owned. We don’t bow to outside shareholders or report to the stock exchange. Instead we plot our own path, unshackled from conventional thinking.
About The Role This role ensures that Global eCommerce programmes operate with discipline, clarity, and transparency.
The focus is on maintaining operating cadence, tracking actions and dependencies, ensuring accurate programme data, and leveraging automation to streamline recurring workflows and reduce manual effort.
You’ll own:
Governance cadence and operational rhythm across Global eCommerce
Accurate tracking of actions, dependencies, and key milestones
Structured risk and issue logging with clear ownership assignment
Quality and consistency of programme data and documentation
Executive‑ready reporting and slide decks for leadership reviews
Post‑launch review facilitation and learning
Identification and implementation of automation opportunities to improve operational efficiency
Key Responsibilities
Maintain recurring governance forums (roadmap reviews, delivery check‑ins, performance reviews) with clear agendas and outputs.
Track cross‑functional dependencies and ensure visibility of blockers and sequencing risks.
Maintain structured risk and issue logs, ensuring owners are assigned and follow‑up is tracked.
Ensure programme data in project management tools is accurate, current, and reflects real progress.
Produce structured, executive‑ready materials to communicate programme status, risks, and decisions.
Support post‑launch reviews, ensuring impact and learnings are documented.
Identify recurring operational friction and implement pragmatic automation or AI‑assisted workflows to increase efficiency.
KPIs
Accuracy and completeness of programme tracking data
Visibility and resolution rate of cross‑functional dependencies
Timeliness and quality of governance forum preparation
Closure rate of logged risks and issues
Consistency and completion rate of post‑launch reviews
Quality and clarity of executive reporting materials
Reduction in manual reporting and administrative effort through automation
Increased efficiency in workflow completion and governance outputs
About You We're looking for someone that has:
Experience in programme operations, delivery coordination, or business operations within digital or eCommerce environments
Experience managing cross‑functional execution and maintaining operational discipline
Familiarity with eCommerce delivery models and trading cycles
Advanced planning, tracking, and reporting tool skills
Strong PowerPoint design and executive communication capability
Ability to drive structure, accountability, and process adoption without direct delivery ownership
Detail‑oriented, organised, and comfortable operating in a fast‑paced, global environment
Ability to influence behaviour and standards across teams without direct line authority
Structured, pragmatic, and outcomes‑focused in approach
A growth mindset and can‑do spirit
Benefits
Discount on Dyson products
Company Pension scheme
29 days annual holiday plan
Company Fitness plan
EAP (Employee Assistance Programme)
Life Assurance Plan
Transportation allowance (0,23€/km regardless of the means of transport)
Health Insurance – Medical Contribution
Eye Examination & Computer Glasses Reimbursement
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
#J-18808-Ljbffr
We’re growing fast. And our ambition is huge. But it’s not simply about more people and more profit. Dyson is all about better ideas and new technologies. It’s about inventing the future.
Our philosophy remains the same as it was 25 years ago when James Dyson invented the first cyclonic vacuum cleaner. We remain family‑owned. We don’t bow to outside shareholders or report to the stock exchange. Instead we plot our own path, unshackled from conventional thinking.
About The Role This role ensures that Global eCommerce programmes operate with discipline, clarity, and transparency.
The focus is on maintaining operating cadence, tracking actions and dependencies, ensuring accurate programme data, and leveraging automation to streamline recurring workflows and reduce manual effort.
You’ll own:
Governance cadence and operational rhythm across Global eCommerce
Accurate tracking of actions, dependencies, and key milestones
Structured risk and issue logging with clear ownership assignment
Quality and consistency of programme data and documentation
Executive‑ready reporting and slide decks for leadership reviews
Post‑launch review facilitation and learning
Identification and implementation of automation opportunities to improve operational efficiency
Key Responsibilities
Maintain recurring governance forums (roadmap reviews, delivery check‑ins, performance reviews) with clear agendas and outputs.
Track cross‑functional dependencies and ensure visibility of blockers and sequencing risks.
Maintain structured risk and issue logs, ensuring owners are assigned and follow‑up is tracked.
Ensure programme data in project management tools is accurate, current, and reflects real progress.
Produce structured, executive‑ready materials to communicate programme status, risks, and decisions.
Support post‑launch reviews, ensuring impact and learnings are documented.
Identify recurring operational friction and implement pragmatic automation or AI‑assisted workflows to increase efficiency.
KPIs
Accuracy and completeness of programme tracking data
Visibility and resolution rate of cross‑functional dependencies
Timeliness and quality of governance forum preparation
Closure rate of logged risks and issues
Consistency and completion rate of post‑launch reviews
Quality and clarity of executive reporting materials
Reduction in manual reporting and administrative effort through automation
Increased efficiency in workflow completion and governance outputs
About You We're looking for someone that has:
Experience in programme operations, delivery coordination, or business operations within digital or eCommerce environments
Experience managing cross‑functional execution and maintaining operational discipline
Familiarity with eCommerce delivery models and trading cycles
Advanced planning, tracking, and reporting tool skills
Strong PowerPoint design and executive communication capability
Ability to drive structure, accountability, and process adoption without direct delivery ownership
Detail‑oriented, organised, and comfortable operating in a fast‑paced, global environment
Ability to influence behaviour and standards across teams without direct line authority
Structured, pragmatic, and outcomes‑focused in approach
A growth mindset and can‑do spirit
Benefits
Discount on Dyson products
Company Pension scheme
29 days annual holiday plan
Company Fitness plan
EAP (Employee Assistance Programme)
Life Assurance Plan
Transportation allowance (0,23€/km regardless of the means of transport)
Health Insurance – Medical Contribution
Eye Examination & Computer Glasses Reimbursement
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
#J-18808-Ljbffr