Customer Service Representative
USA Jobs, Rockville, MD, United States
Customer Service Representative
Robert Half is partnering with a local organization to identify a customer service representative who enjoys helping others and thrives in a fast-paced environment. This role will support customers by answering questions, resolving concerns, and ensuring a positive service experience. The ideal candidate is professional, detail-oriented, and comfortable managing a high volume of calls and inquiries. Key responsibilities include: Answering incoming customer calls and responding to inquiries in a professional and timely manner Providing accurate information regarding services, policies, and account details Documenting customer interactions and updating records in internal systems Resolving customer concerns or escalating issues to the appropriate department when needed Maintaining confidentiality and following company policies and procedures Assisting with general administrative tasks and customer follow-up as required Requirements: Qualifications: Previous customer service or call center experience preferred Strong communication and problem-solving skills Comfortable handling high call volume and multitasking Basic computer skills and data entry experience Professional demeanor and strong attention to detail Ability to work independently and as part of a team Preferred skills: Experience using Salesforce CRM or customer management systems Familiarity with Microsoft Office (Word, Excel, Outlook) Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary, and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.
Robert Half is partnering with a local organization to identify a customer service representative who enjoys helping others and thrives in a fast-paced environment. This role will support customers by answering questions, resolving concerns, and ensuring a positive service experience. The ideal candidate is professional, detail-oriented, and comfortable managing a high volume of calls and inquiries. Key responsibilities include: Answering incoming customer calls and responding to inquiries in a professional and timely manner Providing accurate information regarding services, policies, and account details Documenting customer interactions and updating records in internal systems Resolving customer concerns or escalating issues to the appropriate department when needed Maintaining confidentiality and following company policies and procedures Assisting with general administrative tasks and customer follow-up as required Requirements: Qualifications: Previous customer service or call center experience preferred Strong communication and problem-solving skills Comfortable handling high call volume and multitasking Basic computer skills and data entry experience Professional demeanor and strong attention to detail Ability to work independently and as part of a team Preferred skills: Experience using Salesforce CRM or customer management systems Familiarity with Microsoft Office (Word, Excel, Outlook) Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary, and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.