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Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

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This team sits at the center of our GTM strategy, connecting the dots between Data & AI Products, Product Marketing, Enablement, Customer Success & Support, and the Partner Ecosystem. But their impact doesn't stop at the sale — this team operates across the full customer lifecycle, ensuring customers don't just buy Data360 and Agentforce, but genuinely succeed with it.# Your ImpactAs a leader, your primary impact is building elite Data & AI Technical Architects and enabling them to operate at scale — across the full customer journey, from initial discovery through to realized value.* Build and lead a best-in-class team of Data and AI Technical Architects, recognized for deep expertise across data architecture, AI, Salesforce, and enterprise integration patterns.* Recruit and mentor senior-level architects with versatile communication styles. Our goal is to build a team capable of translating technical architecture into business value, whether they are whiteboarding with engineers or securing buy-in from CDOs and CIOs.* Establish clear technical standards, architectural principles, and operating rhythms that ensure consistent, high-quality execution across the territory.* Partner with Sales Leadership to define coverage and engagement models that align technical architect capacity to the highest-impact accounts and opportunities.* Serve as a technical executive sponsor for strategic customers — guiding enterprise data and AI strategy, influencing architectural decisions, and earning long-term trust that extends well beyond the close.* Champion customer outcomes across the full lifecycle — partnering with Customer Success, Support, and Professional Services to ensure technical wins translate into measurable business value. The greatest impact is realized when technical leadership remains a constant partner from the initial sale through to final delivery.* Design and scale repeatable technical evaluation motions — architectural workshops, POVs, POCs, and reference designs — that accelerate time-to-value for Data and AI initiatives.* Drive strong alignment with Product and Engineering to stay ahead of the Data & AI roadmap and represent field-driven architectural requirements.* Work closely with the Partner Ecosystem to develop offerings, use cases, and GTM strategies that extend Salesforce's Data360 reach.* Develop scalable, reusable technical enablement assets that uplift the architectural maturity of Solution Engineers, sellers, partners, and customers.* Own Salesforce's point-of-view on enterprise data and AI architecture, aligned to industry-specific needs and grounded in proven, repeatable patterns.* Bring a futurist mindset — anticipating where data, AI, and CRM technology is heading and helping customers, your team, and Salesforce think 2-3 years ahead, not just solve for today's problems.* Drive operational rigor and accountability, linking architectural excellence to ACV growth, expansion, and customer success.# QualificationsYou are a people builder and architecture leader, with a proven ability to scale deep technical talent:* 10+ years leading Solution Engineering, Technical Architecture, or Technical Sales teams in Data, Analytics, and AI domains.* Demonstrated success building and scaling teams of senior architects.* BS in Computer Science, Engineering, Data Science, or equivalent experience; advanced degree preferred.* Strong full-stack technical credibility across enterprise data platforms, AI/ML concepts, and Salesforce architecture — including hands-on familiarity with Agentforce, Data360, and the Salesforce platform.* Working knowledge of agent interoperability standards (e.g., MCP, A2A) and the broader external agent ecosystem — enough to coach architects and shape Salesforce's architectural point-of-view.* Understanding of prompt engineering, agent lifecycle strategy, and applied Generative AI — able to set standards and review the work of senior architects in these areas.* Proven ability to engage and influence C-level executives — including CDOs and CIOs — while remaining grounded in hands-on architectural realities.* Data-driven leader with a history of defining and over-achieving on technical KPIs, such as architectural win rates, technical debt reduction, and time-to-value for AI deployments.* Experience driving success within large, matrixed enterprise sales organizations.* Track record of leadership recognition, customer impact, and measurable business outcomes.* Deep understanding of industry-specific data challenges, enterprise data governance (e.g., Informatica, Collibra), architectural patterns, and complex integration strategies.* Exceptional communicator and storyteller — able to translate complex Data and AI architectures into executive-level value narratives.* Familiarity with the Partner Ecosystem and experience co-developing GTM strategies with SI and ISV partners.# Technical Skill SetThis leader sets the architectural standard and is expected to remain close enough to the work to coach, review, and challenge designs:## Data Architecture & PlatformsCloud data platforms, SQL, ingestion pipelines (batch, streaming, CDC), ETL/ELT, data modeling, semantic layers, integration patterns, and the TCO tradeoffs of building with hyperscalers vs. Salesforce. Deep familiarity with Informatica (IDMC) for enterprise data integration and MDM, alongside Snowflake, Databricks, BigQuery, and Redshift.## AI & AnalyticsFoundational ML concepts, data preparation, Python/R, applied AI, Generative AI, prompt engineering, and agentic use cases. Hands-on familiarity with platforms like Databricks, Snowflake, Sagemaker, or Vertex is a strong plus. Awareness of agent lifecycle management, observability, and governance frameworks.## Agentforce & Salesforce PlatformAdmin-level fluency, hands-on experience across Salesforce Clouds, and deep architectural understanding of how Data and AI are activated within Salesforce — including Agentforce, Data360, Sales Cloud, Service Cloud, and Industry Clouds. Understanding of how external agents (Copilot, Gemini, etc.) integrate with Agentforce via open standards.## Analytics & BIWorking knowledge of tools like Tableau, PowerBI, or Looker and how they connect to enterprise data strategy.## Integration PatternsMuleSoft APIs, hyperscaler SDKs, cross-platform integrations, and enterprise governance and compliance frameworks.# Key Qualities* **Futurist:** Sees beyond today's\n#J-18808-Ljbffr\n","*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts...","Director, Data and AI Architect",[539],{"_458":459,"_454":540,"_452":541,"_456":542,"_460":543},"Virginia","Virginia, MN, United States, 55792","MN","55792",["B","2959067970"],"Work at Salesforce, Inc.","/jobs/2959067970-director-data-and-ai-architect","Virginia, MN, United States","/jobs?keyword=Salesforce%2C+Inc.","/jobs?location=Virginia%2C+MN%2C+United+States","/jobs?keyword=Director%2C+Data+and+AI+Architect",{"_435":434,"_439":552,"_470":471,"_462":463,"_248":553,"_446":554,"_433":434,"_113":555,"_437":199,"_438":199,"_472":471,"_448":199,"_449":556,"_431":562,"_473":474,"_436":120,"_487":563,"_478":564,"_489":555,"_490":565,"_492":493,"_494":566,"_496":567},["D",1773691200000],"To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category\nCustomer Success

Job Details\nAbout Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Manager, Customer Onboarding (Marketing Cloud)

is responsible for leading a team of Onboarding Specialists across AMER and LATAM to ensure new Salesforce customers are successfully welcomed post‑sale, quickly realize value from their investment, and are set up for long‑term success.

We are seeking a customer‑focused, results‑driven leader with exceptional collaboration and communication skills to lead this high‑performing team. In this role, you will drive performance against key KPIs, ensure high‑quality onboarding engagements that deliver meaningful customer outcomes. You will also coach and develop a diverse team, while contributing as a strategic partner across the organization to continuously improve both the customer and employee experience.

This position requires a strong blend of operational excellence and strategic thinking, with a focus on performance management, standardized onboarding practices, and influencing global delivery strategies that elevate customer success and team engagement.

Responsibilities

Lead and inspire a team of Onboarding Specialists, fostering a culture of excellence, growth, and customer impact.

Manage recruiting, hiring, employee onboarding, and ongoing career development for team members.

Mentor and coach team members through regular 1:1s, performance reviews, and call shadowing to deliver high‑quality Onboarding Engagements that drive meaningful customer outcomes.

Consistently meet or exceed monthly, quarterly, and annual business targets; provide accurate analysis on team performance and delivery metrics.

Report on regional onboarding activities, including customer health, delivery risks, weekly scorecards, and productivity metrics, to senior leadership.

Partner with senior management on capacity planning, resource allocation, and prioritization to ensure operational efficiency.

Act as a regional point of escalation for Onboarding issues and customer concerns.

Collaborate cross‑functionally to share best practices, align on scalable processes, and ensure consistent global delivery standards.

Maintain a deep understanding of Salesforce products and guide your team to effectively communicate relevant features and functionality based on customer needs.

Qualifications & Skills Required

Minimum of 3 years of proven people management experience.

Strong business acumen with the ability to align Salesforce solutions to customers’ business objectives.

Proven success collaborating with C‑suite executives and senior business leaders.

Relevant experience in Customer Success, Program Management, or Account Management.

Excellent interpersonal skills, adept at building and maintaining effective cross‑functional relationships.

Exceptional verbal and written communication skills, able to connect teams at all levels and deliver compelling presentations.

Strong analytical capabilities to manage Onboarding team metrics, productivity, and outcomes using the Salesforce platform.

Sharp critical thinking with the ability to leverage data insights to identify trends and risks.

Highly self‑motivated, organized, and able to prioritize and multitask effectively under pressure.

Demonstrated talent management expertise, including recruitment, retention, and team development.

Passionate about fostering a positive and collaborative team culture.

Deep knowledge of Salesforce features, capabilities, best practices, and deployment strategies.

Salesforce certifications (e.g., AI Specialist, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant) are an asset.

Unleash Your Potential\nWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement\nSalesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

#J-18808-Ljbffr\n","To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts....","Manager, Success Guide- Onboarding- Marketing Cloud",[557],{"_458":459,"_454":558,"_452":559,"_456":560,"_460":561},"Indianapolis","Indianapolis, IN, United States, 46262","IN","46262",["B","2851809605"],"5 days ago","/jobs/2851809605-manager-success-guide-onboarding-marketing-cloud","Indianapolis, IN, United States","/jobs?location=Indianapolis%2C+IN%2C+United+States","/jobs?keyword=Manager%2C+Success+Guide-+Onboarding-+Marketing+Cloud",{"_435":434,"_439":569,"_470":471,"_462":463,"_248":553,"_446":554,"_433":434,"_113":555,"_437":199,"_438":199,"_472":471,"_448":199,"_449":570,"_431":572,"_473":474,"_436":120,"_487":563,"_478":573,"_489":555,"_490":484,"_492":493,"_494":495,"_496":567},["D",1773691200000],[571],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2851809626"],"/jobs/2851809626-manager-success-guide-onboarding-marketing-cloud",{"_435":434,"_439":575,"_470":471,"_462":576,"_248":577,"_446":578,"_433":434,"_113":555,"_437":199,"_438":199,"_472":471,"_448":199,"_449":579,"_431":581,"_473":582,"_436":120,"_487":563,"_478":583,"_489":555,"_490":565,"_492":584,"_494":566,"_496":567},["D",1773770400000],"salesforce.com, inc.","Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword – it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Manager, Customer Onboarding (Marketing Cloud) is responsible for leading a team of Onboarding Specialists across AMER and LATAM to ensure new Salesforce customers are successfully welcomed post‑sale, quickly realize value from their investment, and are set up for long‑term success. We are seeking a customer‑focused, results‑driven leader with exceptional collaboration and communication skills to lead this high‑performing team. In this role, you will drive performance against key KPIs, ensure high‑quality onboarding engagements that deliver meaningful customer outcomes. You will also coach and develop a diverse team, while contributing as a strategic partner across the organization to continuously improve both the customer and employee experience. This position requires a strong blend of operational excellence and strategic thinking, with a focus on performance management, standardized onboarding practices, and influencing global delivery strategies that elevate customer success and team engagement.

Responsibilities

Lead and inspire a team of Onboarding Specialists, fostering a culture of excellence, growth, and customer impact.

Manage recruiting, hiring, employee onboarding, and ongoing career development for team members.

Mentor and coach team members through regular 1:1s, performance reviews, and call shadowing to deliver high‑quality Onboarding Engagements that drive meaningful customer outcomes.

Consistently meet or exceed monthly, quarterly, and annual business targets; provide accurate analysis on team performance and delivery metrics.

Report on regional onboarding activities, including customer health, delivery risks, weekly scorecards, and productivity metrics, to senior leadership.

Partner with senior management on capacity planning, resource allocation, and prioritization to ensure operational efficiency.

Act as a regional point of escalation for Onboarding issues and customer concerns.

Collaborate cross‑functionally to share best practices, align on scalable processes, and ensure consistent global delivery standards.

Maintain a deep understanding of Salesforce products and guide your team to effectively communicate relevant features and functionality based on customer needs.

Qualifications & Skills Required

Minimum of 3 years of proven people management experience.

Strong business acumen with the ability to align Salesforce solutions to customers' business objectives.

Proven success collaborating with C‑suite executives and senior business leaders.

Relevant experience in Customer Success, Program Management, or Account Management.

Excellent interpersonal skills, adept at building and maintaining effective cross‑functional relationships.

Exceptional verbal and written communication skills, able to connect teams at all levels and deliver compelling presentations.

Strong analytical capabilities to manage Onboarding team metrics, productivity, and outcomes using the Salesforce platform.

Sharp critical thinking with the ability to leverage data insights to identify trends and risks.

Highly self‑motivated, organized, and able to prioritize and multitask effectively under pressure.

Demonstrated talent management expertise, including recruitment, retention, and team development.

Passionate about fostering a positive and collaborative team culture.

Deep knowledge of Salesforce features, capabilities, best practices, and deployment strategies.

Salesforce certifications (e.g., AI Specialist, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant) are an asset.

Unleash Your Potential\nWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future – but to redefine what's possible – for yourself, for AI, and the world.

Accommodations\nIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement\nSalesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.\nAny employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at https://www.salesforcebenefits.com.

#J-18808-Ljbffr\n","Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovatio...",[580],{"_458":459,"_454":558,"_452":559,"_456":560,"_460":561},["B","2851805527"],"Work at salesforce.com, inc.","/jobs/2851805527-manager-success-guide-onboarding-marketing-cloud","/jobs?keyword=salesforce.com%2C+inc.","actionData","errors"]