Customer Service Representative
Adecco, Alameda, CA, United States
A growing high-tech manufacturing company in the Palo Alto area is seeking a
Customer Service / Sales Representative
to support existing customers while helping generate new business opportunities. This role sits at the intersection of
customer service, inside sales, and technical order management , making it ideal for someone who enjoys working with customers, coordinating with engineering and operations teams, and driving revenue growth. Key Responsibilities • Act as the primary contact for assigned customer accounts, handling inquiries, order updates, and general support • Prepare quotes, process sales orders, and manage customer requests from RFQ through delivery • Track shipments, order status, and customer requirements through internal ERP/CRM systems • Work cross-functionally with engineering, production, quality, and accounting teams to ensure customer expectations are met • Follow up on outstanding quotations and identify opportunities to expand existing accounts • Assist with customer portals, documentation, and order administration • Support collections and coordinate pro forma invoices when required Preferred Background • Bachelor’s degree in Business, Engineering, or related discipline preferred • 3+ years of experience in customer service, inside sales, sales support, or account coordination • Experience supporting customers in
technical, electronics, aerospace, or manufacturing environments
is a plus • Strong communication and relationship-building skills • Familiarity with ERP or CRM platforms • Highly organized with the ability to manage multiple orders and priorities simultaneously
Customer Service / Sales Representative
to support existing customers while helping generate new business opportunities. This role sits at the intersection of
customer service, inside sales, and technical order management , making it ideal for someone who enjoys working with customers, coordinating with engineering and operations teams, and driving revenue growth. Key Responsibilities • Act as the primary contact for assigned customer accounts, handling inquiries, order updates, and general support • Prepare quotes, process sales orders, and manage customer requests from RFQ through delivery • Track shipments, order status, and customer requirements through internal ERP/CRM systems • Work cross-functionally with engineering, production, quality, and accounting teams to ensure customer expectations are met • Follow up on outstanding quotations and identify opportunities to expand existing accounts • Assist with customer portals, documentation, and order administration • Support collections and coordinate pro forma invoices when required Preferred Background • Bachelor’s degree in Business, Engineering, or related discipline preferred • 3+ years of experience in customer service, inside sales, sales support, or account coordination • Experience supporting customers in
technical, electronics, aerospace, or manufacturing environments
is a plus • Strong communication and relationship-building skills • Familiarity with ERP or CRM platforms • Highly organized with the ability to manage multiple orders and priorities simultaneously