Marketing Operations Specialist
Drive Social Media LLC, Saint Louis, MO, United States
Who We Are…
Drive Social Media is one of the fastest-growing advertising technology companies in the country. Born out of necessity to provide the best return on investment for our partners, Drive Social Media has developed a cloud-based advertising management platform to achieve better campaign results and transparency while improving advertising efficiencies to stimulate revenue growth.
Position Overview The Marketing Operations Specialist is responsible for helping ensure client accounts are managed with consistency, accuracy, and a high level of quality across Drive Social Media. This role reviews accounts across platforms, including Salesforce, Google, Meta, and other internal tools to confirm that client deliverables are being executed in line with scope, timelines, and internal standards. This person will also help strengthen operational discipline by monitoring process compliance, reinforcing accountability across teams, and supporting continuous improvement in how work gets done.
Key Responsibilities
Audit client accounts across Salesforce, Google, Meta, and other relevant platforms.
Verify that all services and deliverables outlined in each client’s scope of work are being completed accurately and on schedule.
Monitor account communication standards to confirm timeliness, responsiveness, and adherence to agency guidelines.
Identify gaps, risks, or compliance issues and document action items for resolution.
Communicate findings to Account Strategists and other teams in a clear, actionable format.
Follow up on outstanding items to ensure corrective actions are completed within defined timelines.
Provide accountability checks to confirm issues are resolved and compliance is restored.
Develop and maintain clear operational processes for account management, auditing, and compliance checks.
Create training materials and lead sessions for team members on Salesforce best practices, compliance expectations, and process adherence.
Partner with leadership to implement process improvements that increase efficiency, accuracy, and client satisfaction.
Serve as an internal subject matter expert on account compliance and Salesforce use.
Success in This Role Looks Like
Consistent identification and resolution of compliance issues before they impact clients.
Strong adoption of Salesforce and process standards across teams.
High levels of accountability and follow-through, ensuring no issues remain unresolved.
Increased client satisfaction due to accuracy, responsiveness, and delivery consistency.
Qualifications
Bachelor’s degree in Marketing, Advertising, Communications, Business, or a related field.
2+ years of experience in project coordination or management, preferably in a marketing or advertising agency environment.
Experience with Salesforce or a similar CRM/project management platform.
Strong organizational, scheduling, and communication skills.
Comfortable managing deadlines and resources in a fast-paced, creative environment.
Proactive, solution-oriented mindset with the ability to anticipate needs and adapt quickly.
Why Drive Social Media… Over the past 10 years, we’ve been keeping up with the massive shifts in consumer attention to online platforms like Facebook, Instagram, Amazon, and Google and we pride ourselves on comprehending and delivering the industry’s best practices and solutions to our partners.
Come join our 200+ employees at AdWeek’s Fastest Growing Agency, Inc. 5,000’s six-time award winner, and we’ve also been featured in Harvard Business Review, Forbes, AdWeek, NBC, Smart Insights, Glassdoor, NHL.com, Buzzfeed, Entrepreneur Magazine, Startup Grind, Business.com & Medium Business Journal.
To find out more about us, check out our Culture Insight Video: https://careers.drivesocialnow.com/
Benefits…
Unlimited PTO Plan that encourages flexibility, accountability, and work-life balance
Eligible for full health, dental, vision benefits within the first 90 days of employment
Drive pays 100% of premiums for STD, LTD, and Life Insurance
401k with up to a four percent match after your first full year at Drive
Our office is conveniently located with access to public transportation and nearby parking options. We’re happy to help you find the best fit for your commute.
Office Locations...
St. Louis: Our headquarters feature a hidden speakeasy (lets see if you can find it) adding a unique and creative element to the workspace.
Nashville: Offers a spacious layout situated just 2 blocks from Broadway & Assembly Hall, putting you right in the heart of the city.
Tampa: The office located in the middle of the Westshore Business District with a stunning ocean view.
Miami: The office is situated in a prime location and features wellness events as well as a full bar.
Irving: The office located in Las Colinas near the Toyota Music Factory. It offers modern amenities and convenient access to the Dallas metropolitan area.
Atlanta: The office was recently built in January 2021, and is located in the vibrant Midtown district.
Drive Social Media does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
The pay range for this role is: 60,000 - 60,000 USD per year (St Louis) 60,000 - 60,000 USD per year (Nashville) 60,000 - 60,000 USD per year (Tampa)
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Drive Social Media is one of the fastest-growing advertising technology companies in the country. Born out of necessity to provide the best return on investment for our partners, Drive Social Media has developed a cloud-based advertising management platform to achieve better campaign results and transparency while improving advertising efficiencies to stimulate revenue growth.
Position Overview The Marketing Operations Specialist is responsible for helping ensure client accounts are managed with consistency, accuracy, and a high level of quality across Drive Social Media. This role reviews accounts across platforms, including Salesforce, Google, Meta, and other internal tools to confirm that client deliverables are being executed in line with scope, timelines, and internal standards. This person will also help strengthen operational discipline by monitoring process compliance, reinforcing accountability across teams, and supporting continuous improvement in how work gets done.
Key Responsibilities
Audit client accounts across Salesforce, Google, Meta, and other relevant platforms.
Verify that all services and deliverables outlined in each client’s scope of work are being completed accurately and on schedule.
Monitor account communication standards to confirm timeliness, responsiveness, and adherence to agency guidelines.
Identify gaps, risks, or compliance issues and document action items for resolution.
Communicate findings to Account Strategists and other teams in a clear, actionable format.
Follow up on outstanding items to ensure corrective actions are completed within defined timelines.
Provide accountability checks to confirm issues are resolved and compliance is restored.
Develop and maintain clear operational processes for account management, auditing, and compliance checks.
Create training materials and lead sessions for team members on Salesforce best practices, compliance expectations, and process adherence.
Partner with leadership to implement process improvements that increase efficiency, accuracy, and client satisfaction.
Serve as an internal subject matter expert on account compliance and Salesforce use.
Success in This Role Looks Like
Consistent identification and resolution of compliance issues before they impact clients.
Strong adoption of Salesforce and process standards across teams.
High levels of accountability and follow-through, ensuring no issues remain unresolved.
Increased client satisfaction due to accuracy, responsiveness, and delivery consistency.
Qualifications
Bachelor’s degree in Marketing, Advertising, Communications, Business, or a related field.
2+ years of experience in project coordination or management, preferably in a marketing or advertising agency environment.
Experience with Salesforce or a similar CRM/project management platform.
Strong organizational, scheduling, and communication skills.
Comfortable managing deadlines and resources in a fast-paced, creative environment.
Proactive, solution-oriented mindset with the ability to anticipate needs and adapt quickly.
Why Drive Social Media… Over the past 10 years, we’ve been keeping up with the massive shifts in consumer attention to online platforms like Facebook, Instagram, Amazon, and Google and we pride ourselves on comprehending and delivering the industry’s best practices and solutions to our partners.
Come join our 200+ employees at AdWeek’s Fastest Growing Agency, Inc. 5,000’s six-time award winner, and we’ve also been featured in Harvard Business Review, Forbes, AdWeek, NBC, Smart Insights, Glassdoor, NHL.com, Buzzfeed, Entrepreneur Magazine, Startup Grind, Business.com & Medium Business Journal.
To find out more about us, check out our Culture Insight Video: https://careers.drivesocialnow.com/
Benefits…
Unlimited PTO Plan that encourages flexibility, accountability, and work-life balance
Eligible for full health, dental, vision benefits within the first 90 days of employment
Drive pays 100% of premiums for STD, LTD, and Life Insurance
401k with up to a four percent match after your first full year at Drive
Our office is conveniently located with access to public transportation and nearby parking options. We’re happy to help you find the best fit for your commute.
Office Locations...
St. Louis: Our headquarters feature a hidden speakeasy (lets see if you can find it) adding a unique and creative element to the workspace.
Nashville: Offers a spacious layout situated just 2 blocks from Broadway & Assembly Hall, putting you right in the heart of the city.
Tampa: The office located in the middle of the Westshore Business District with a stunning ocean view.
Miami: The office is situated in a prime location and features wellness events as well as a full bar.
Irving: The office located in Las Colinas near the Toyota Music Factory. It offers modern amenities and convenient access to the Dallas metropolitan area.
Atlanta: The office was recently built in January 2021, and is located in the vibrant Midtown district.
Drive Social Media does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
The pay range for this role is: 60,000 - 60,000 USD per year (St Louis) 60,000 - 60,000 USD per year (Nashville) 60,000 - 60,000 USD per year (Tampa)
#J-18808-Ljbffr