Auto Claim Director - Commercial Lines
Chubb, O Fallon, MO, United States
Claim Director (Commercial Claims)
Position Overview: The Claim Director (Commercial Claims) is responsible for leading and managing a team of Claim Examiners and Specialists handling Commercial Auto Claims, including property damage, liability, and related coverages. This leadership role ensures operational excellence, regulatory compliance, and the professional development of team members, while fostering a culture of customer service, innovation, and continuous improvement. Position Responsibilities: Direct, coach, and mentor a team of Claim Examiners and Specialists to ensure timely, accurate, and customer-focused claim handling. Monitor claim assignments, workloads, and performance metrics to drive operational efficiency and quality outcomes. Oversee compliance with all internal, statutory, and regulatory requirements, including file documentation and reporting standards. Review and approve reserves, settlements, and large loss strategies in accordance with company guidelines. Identify training needs and facilitate ongoing development for team members, including technical, regulatory, and customer service topics. Collaborate with internal and external partners to resolve complex claims, coverage issues, and escalated customer concerns. Drive process improvement initiatives and champion best practices in claims handling and customer service. Support Catastrophe Operations and surge events, including resource planning and team mobilization as needed. Foster a positive, inclusive, and high-performing team culture aligned with company values and goals. Knowledge, Skills & Abilities: Expert knowledge of commercial insurance contracts, claims investigation, legal requirements, and insurance regulations. Demonstrated leadership and team management skills, including coaching, performance management, and conflict resolution. Strong analytical and decision-making abilities, with a focus on accuracy, efficiency, and risk management. Excellent verbal and written communication skills, with the ability to influence and negotiate at all levels. Ability to manage multiple priorities and adapt to changing business needs in a fast-paced environment. Proficiency in claims systems, reporting tools, and Microsoft Office Suite. Commitment to continuous improvement, innovation, and professional development. Qualifications
Experience & Education: 4+ years of commercial claims experience, with at least 3 years in a supervisory or management role, or related experience. Bachelor's Degree required; advanced degree or professional designation (e.g., CPCU, AIC) preferred. Must hold or obtain and maintain applicable adjuster licenses as required by business needs. About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
Position Overview: The Claim Director (Commercial Claims) is responsible for leading and managing a team of Claim Examiners and Specialists handling Commercial Auto Claims, including property damage, liability, and related coverages. This leadership role ensures operational excellence, regulatory compliance, and the professional development of team members, while fostering a culture of customer service, innovation, and continuous improvement. Position Responsibilities: Direct, coach, and mentor a team of Claim Examiners and Specialists to ensure timely, accurate, and customer-focused claim handling. Monitor claim assignments, workloads, and performance metrics to drive operational efficiency and quality outcomes. Oversee compliance with all internal, statutory, and regulatory requirements, including file documentation and reporting standards. Review and approve reserves, settlements, and large loss strategies in accordance with company guidelines. Identify training needs and facilitate ongoing development for team members, including technical, regulatory, and customer service topics. Collaborate with internal and external partners to resolve complex claims, coverage issues, and escalated customer concerns. Drive process improvement initiatives and champion best practices in claims handling and customer service. Support Catastrophe Operations and surge events, including resource planning and team mobilization as needed. Foster a positive, inclusive, and high-performing team culture aligned with company values and goals. Knowledge, Skills & Abilities: Expert knowledge of commercial insurance contracts, claims investigation, legal requirements, and insurance regulations. Demonstrated leadership and team management skills, including coaching, performance management, and conflict resolution. Strong analytical and decision-making abilities, with a focus on accuracy, efficiency, and risk management. Excellent verbal and written communication skills, with the ability to influence and negotiate at all levels. Ability to manage multiple priorities and adapt to changing business needs in a fast-paced environment. Proficiency in claims systems, reporting tools, and Microsoft Office Suite. Commitment to continuous improvement, innovation, and professional development. Qualifications
Experience & Education: 4+ years of commercial claims experience, with at least 3 years in a supervisory or management role, or related experience. Bachelor's Degree required; advanced degree or professional designation (e.g., CPCU, AIC) preferred. Must hold or obtain and maintain applicable adjuster licenses as required by business needs. About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.