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Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

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With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, foodservice, and e-commerce channels.\nHorseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry-leading talent, cutting-edge equipment, and a vertically integrated supply chain, we drive innovation and consistently deliver the highest quality products to our customers—first and fast.\nOur brand portfolio includes Victor Allen’s®, Dutch Bros® beverages and Nurri™, our better-for-you protein beverage line. 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The position is primarily focused on internal coordination, cross-functional communication, and execution excellence rather than external account development.\nThe ideal candidate thrives in a structured, detail-oriented environment and is comfortable working within ERP systems, spreadsheets, and customer portals daily.\nResponsibilities:\nManage end-to-end order execution for assigned eCommerce accounts, from purchase order receipt through delivery, within ERP and customer portals.\nCoordinate daily and weekly order activity, including adjustments, cancellations, ship windows, carrier routing, and re-routes to support on-time and in-full performance.\nManage ongoing order changes and weekly reductions (“cuts”) driven by production constraints, ensuring accurate system updates and internal communication.\nUtilize Microsoft Dynamics AX and customer portals to support order-to-cash processes, inventory visibility, pricing accuracy, and reporting.\nCollaborate cross-functionally with Sales, Supply Chain, Transportation, and IT to resolve operational issues and maintain service levels.\nLead or participate in cross-functional alignment meetings to drive resolution and clarify ownership.\nMaintain customer-specific documentation, pricing records, reporting, and account instructions with high accuracy.\nSupport EDI setup, testing, troubleshooting, and ongoing system maintenance in partnership with IT and third-party providers.\nInvestigate and resolve shipment issues, customer complaints, RMAs, and non-conformances in coordination with internal teams.\nIdentify and implement process improvements to enhance efficiency and operational visibility.\nServe as an internal subject matter expert (SME) for assigned accounts and systems.\nAct as backup support for designated team members to ensure continuity of service.\nAdhere to food safety, regulatory, and company policies and procedures.\nOther duties as assigned.\nQualifications:\nHigh school diploma or GED required; Associate or Bachelor’s degree preferred. Relevant experience in eCommerce, customer operations, or ERP-based order management may be considered in lieu of formal education.\n3+ years of experience in customer operations, eCommerce order management, supply chain coordination, or high-volume transactional environments. Experience within CPG or manufacturing preferred.\nStrong ERP experience (Microsoft Dynamics AX preferred) with demonstrated ability to manage order-to-cash processes and system accuracy.\nAdvanced Excel proficiency required, including pivot tables, lookups, data reconciliation, and reporting.\nExperience working within eCommerce platforms such as Amazon Vendor Central or Shopify preferred.\nExperience supporting EDI processes, troubleshooting, and cross-functional system coordination.\nDemonstrated ability to manage multiple priorities in a fast-paced, short lead-time environment with shifting production constraints.\nStrong cross-functional collaboration skills with the ability to communicate clearly and professionally across Operations, Supply Chain, Sales, and Transportation teams.\nHighly organized, detail-oriented, and comfortable working in repetitive, process-driven tasks with sustained accuracy.\nStrong accountability mindset with the ability to navigate ambiguity and resolve issues independently.\nAdaptable and comfortable learning new systems, tools, and processes.\nHours, Location and Pay:\nWe offer a competitive base pay rate and comprehensive benefits package for full-time employees. This role works standard business hours Monday - Friday at our Little Chute, WI manufacturing facility.\nPhysical and Mental Demands:\nWhile performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone.\nSpecific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nMental demands include multi-tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data.\nPotential for exposure to chemicals, heights, loud noises, mechanical equipment, wet environments, and other potential hazards exists.\nSafety Statement:\nAt Trilliant and Horseshoe, safety is every employee’s first responsibility. We expect all employees to adhere to all safety practices, have the moral courage to stop other individuals from performing unsafe acts, and immediately report unsafe conditions.\nDisclosures:\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.\nResponsible for following food safety/regulatory policies and procedures, executing responsibilities as identified in standard operating procedures, and reporting food safety/regulatory concerns to the Production or Quality Manager.\nTrilliant Food & Nutrition and Horseshoe Beverage Company are Drug Free Workplaces. All applicants are subject to a drug screen and background check as a condition of employment.\nTrilliant Food and Nutrition and Horseshoe Beverage participate in the E-Verify process.\nEEO/AA including Vets and Disabled\nIf you need a reasonable accommodation for any part of the employment process, please contact us by email at HR@trilliantfood.com and let us know the nature of your request and your contact information.\nTrilliant Food and Nutrition and Horseshoe Beverage are Equal Opportunity Employers.\nThe principles of the OECD and UN have been taken into consideration and used as guidance in our human rights practices and procedures.

","About Us:\nTrilliant Food & Nutrition is a leading, vertically integrated manufacturer of premium coffees and powdered beverages, proudly headquarte...","eCommerce Customer Account Specialist",[529],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2890440949"],"7 days ago","/jobs/2890440949-ecommerce-customer-account-specialist","/jobs?keyword=eCommerce+Customer+Account+Specialist",{"_435":434,"_439":535,"_470":471,"_462":463,"_248":536,"_446":537,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":538,"_431":540,"_473":474,"_436":120,"_487":541,"_478":542,"_489":442,"_490":484,"_492":493,"_494":495,"_496":497},["D",1773979200000],"Description

About Us:

Trilliant Food & Nutrition is a leading, vertically integrated manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, foodservice, and e-commerce channels.

Horseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry-leading talent, cutting-edge equipment, and a vertically integrated supply chain, we drive innovation and consistently deliver the highest quality products to our customers-first and fast.

Our brand portfolio includes Victor Allen's®, Dutch Bros® beverages and Nurri™, our better-for-you protein beverage line. We are passionate about beverages - and about building a team that's just as energized. We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings.

Position Overview:

The Senior Customer Account Specialist plays a pivotal role in fostering strong partnerships with various departmental personnel to ensure that customer needs are met with precision and effectiveness. This includes, but is not limited to, the comprehensive management of orders-from initial entry to ongoing monitoring and successful fulfillment.

In this dynamic position, the Senior Customer Account Specialist will maintain proactive communication with customers, promptly addressing and escalating any issues that may arise throughout the order cycle. This role is not only about managing customer accounts; it also involves serving as a valuable training resource for team members and actively participating in projects as a representative of the Customer Service function.

Additionally, the Senior Customer Account Specialist will be instrumental in identifying and implementing continuous improvement initiatives, ensuring that processes are optimized for efficiency and customer satisfaction. Proficiency in handling a range of responsibilities with minimal oversight is essential, as this individual will tackle intermediate to complex issues independently, demonstrating expertise and sound decision-making skills.

Responsibilities:

Order & Inventory Management

• Oversee end-to-end order fulfillment, managing customer demand from purchase order placement through delivery for assigned accounts.

• Coordinate daily/weekly purchase orders, including cancellations, shipping windows, carrier routing, and inventory availability across ERP systems and customer portals.

• Collaborate with production planners to optimize inventory levels, minimize disruptions, and align with customer demand.

• Negotiate lead times, monitor production timelines, and resolve order inaccuracies, delivery delays, or quality issues by partnering with quality assurance, manufacturing, and logistics teams.

Systems & Process Optimization

• Serve as a Customer Service Subject-Matter Expert (SME) for Trilliant ERP and Microsoft AX systems, ensuring accurate order-to-cash processes, inventory management, and pricing record maintenance.

• Support EDI setup, testing, and troubleshooting with the Senior Customer Operations Manager and third-party providers.

• Maintain OneNote customer profiles with account-specific instructions and generate required reports/analyses.

Customer Relationship & Issue Resolution

• Build customer loyalty through proactive engagement, service excellence, and timely resolution of shipment issues (via Transportation teams/carriers) or RMAs.

• Act as the internal SME for designated accounts, sharing best practices and ensuring alignment across departments to meet on-time, in-full (OTIF) metrics.

• Enter and manage customer complaints, RMAs, and non-conformance inquiries, ensuring adherence to resolution protocols.

Cross-Functional Collaboration

• Lead cross-functional meetings to resolve issues, align priorities, and implement process improvements.

• Partner with internal teams (Quality, Production, Logistics) to address operational challenges and maintain service standards.

• Provide backup support for team members while ensuring uninterrupted service to core accounts.

Compliance & Continuous Improvement

• Adhere to food safety, regulatory policies, and standard operating procedures, escalating concerns to Production/Quality Managers.

• Identify and implement operational efficiencies, technology solutions, and industry best practices to enhance the \"ease of doing business.\"

• Maintain a focus on professional development, problem-solving, and accuracy in execution.

Performance Metrics

• Monitor and report on operational performance, driving initiatives to meet customers and organizational KPIs.

• Ensure consistent delivery of results with precision and accountability.

Order Fulfillment & Operational Coordination

• Oversee end-to-end order processing, including negotiating lead times, monitoring production timelines, and coordinating with logistics/shipping teams.

• Collaborate with production planners to ensure inventory levels meet customer demand and minimize disruptions.

• Resolve issues related to order inaccuracies, delivery delays, or quality concerns by liaising with quality assurance and manufacturing teams.

Qualifications:

• Bachelor's degree or equivalent combination of education and experience.

• 3-5 years of experience in customer service, account management, or supply chain roles within a manufacturing or production environment, preferably in the CPG industry focusing on the beverage category.

• Familiarity with customer relationship management (CRM) tools and data analysis software.

• Proven ability to collaborate with cross-functional teams across operations, supply chain, customer service, sales, and marketing.

• Knowledge of ERP systems, particularly Microsoft Dynamics AX, with skills to leverage ERP functionalities for process optimization and customer account management.

• Strong computer skills, including advanced proficiency in Microsoft Office tools (Excel, PowerPoint, Word, OneNote) for data manipulation and reporting.

• Experience managing multiple projects effectively, prioritizing tasks, and meeting deadlines while integrating processes across departments.

• Excellent verbal and written communication skills, capable of presenting complex data insights clearly and engaging with external customers professionally.

• Strong relationship-building abilities and a commitment to teamwork.

• Deep understanding of customer needs and behaviors, driving a passion for enhancing customer experiences.

• Willingness to learn and adapt to new tools, technologies, and processes in a dynamic environment.

• Familiarity with industry trends and best practices in customer experience management.

• Proficiency in order-to-cash processes, inventory management, and e-commerce platforms.

• Comprehensive understanding of supply chain workflows, production planning, and logistics coordination.

• Experience with EDI systems and troubleshooting.

• Decision-making guided by consumer needs.

• Strong sense of responsibility for outcomes.

• Focus on nurturing ideas and adapting to change.

• Willingness to embrace risk and learn from failures.

• Resilience in overcoming challenges.

• Eagerness to ask insightful questions and explore opportunities.

• Highly organized and detail-oriented, capable of working independently.

• Strong desire to strive for excellence and plan for future successes.

• Problem-solving aptitude with the ability to resolve order discrepancies, delivery delays, and quality issues.

• Detail-oriented focus on accuracy in order processing, pricing, and documentation.

• Strong organizational skills to prioritize tasks in a fast-paced environment.

• Collaborative mindset for effective teamwork with Production, Quality Assurance, Logistics, and IT teams.

Hours, Location and Pay:

We offer a competitive base pay rate and comprehensive benefits package for full-time employees. This role works standard business hours Monday - Friday at our Little Chute, WI manufacturing facility.

Physical and Mental Demands:

• While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone. This employee may occasionally have to operate business machines and lift and/move up to 50 pounds.

• Specific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Mental demands include multi-tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data.

• Potential for exposure to chemicals, heights, loud noises, mechanical equipment, wet environments, and other potential hazards exists.

Safety Statement:

At Trilliant and Horseshoe, safety is every employee's first responsibility. We expect all employees to adhere to all safety practices, have the moral courage to stop other individuals from performing unsafe acts, and immediately report unsafe conditions.

Disclosures:

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

• Responsible for following food safety/regulatory policies and procedures, executing responsibilities as identified in standard operating procedures, and reporting food safety/regulatory concerns to the Production or Quality Manager.

• Trilliant Food & Nutrition and Horseshoe Beverage Company are Drug Free Workplaces. All applicants are subject to a drug screen and background check as a condition of employment.

• Trilliant Food and Nutrition and Horseshoe Beverage participate in the E-Verify process.

• EEO/AA including Vets and Disabled

• If you need a reasonable accommodation for any part of the employment process, please contact us by email at HR@trilliantfood.com and let us know the nature of your request and your contact information.

• Trilliant Food and Nutrition and Horseshoe Beverage are Equal Opportunity Employers.

• The principles of the OECD and UN have been taken into consideration and used as guidance in our human rights practices and procedures.\n","Description

About Us:

Trilliant Food & Nutrition is a leading, vertically integrated manufacturer of premium coffees and powdered...",[539],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2942855817"],"2 days ago","/jobs/2942855817-sr-customer-account-specialist",{"_435":434,"_439":544,"_470":471,"_462":463,"_248":545,"_446":526,"_433":434,"_113":527,"_437":199,"_438":199,"_472":471,"_448":199,"_449":546,"_431":551,"_473":474,"_436":120,"_487":541,"_478":552,"_489":527,"_490":553,"_492":493,"_494":554,"_496":533},["D",1774011600000],"About Us:\nTrilliant Food & Nutrition is a leading, vertically integrated manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, foodservice, and e-commerce channels.\nHorseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry-leading talent, cutting-edge equipment, and a vertically integrated supply chain, we drive innovation and consistently deliver the highest quality products to our customersfirst and fast.\nOur brand portfolio includes Victor Allens, Dutch Bros beverages and Nurri, our better-for-you protein beverage line. We are passionate about beverages and about building a team thats just as energized.We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings.\nPosition Overview:\nThe eCommerce Customer Account Specialist plays a critical role in executing high-volume, transactional order management for Amazon and eCommerce accounts. This position operates in a fast-paced environment with short lead times and frequent order adjustments driven by production constraints.\nSuccess in this role requires strong organizational skills, data accuracy, and the ability to manage ongoing daily/weekly order and operational changes. The position is primarily focused on internal coordination, cross-functional communication, and execution excellence rather than external account development.\nThe ideal candidate thrives in a structured, detail-oriented environment and is comfortable working within ERP systems, spreadsheets, and customer portals daily.\nResponsibilities:\nManage end-to-end order execution for assigned eCommerce accounts, from purchase order receipt through delivery, within ERP and customer portals.\nCoordinate daily and weekly order activity, including adjustments, cancellations, ship windows, carrier routing, and re-routes to support on-time and in-full performance.\nManage ongoing order changes and weekly reductions (cuts) driven by production constraints, ensuring accurate system updates and internal communication.\nUtilize Microsoft Dynamics AX and customer portals to support order-to-cash processes, inventory visibility, pricing accuracy, and reporting.\nCollaborate cross-functionally with Sales, Supply Chain, Transportation, and IT to resolve operational issues and maintain service levels.\nLead or participate in cross-functional alignment meetings to drive resolution and clarify ownership.\nMaintain customer-specific documentation, pricing records, reporting, and account instructions with high accuracy.\nSupport EDI setup, testing, troubleshooting, and ongoing system maintenance in partnership with IT and third-party providers.\nInvestigate and resolve shipment issues, customer complaints, RMAs, and non-conformances in coordination with internal teams.\nIdentify and implement process improvements to enhance efficiency and operational visibility.\nServe as an internal subject matter expert (SME) for assigned accounts and systems.\nAct as backup support for designated team members to ensure continuity of service.\nAdhere to food safety, regulatory, and company policies and procedures.\nOther duties as assigned.\nQualifications:\nHigh school diploma or GED required; Associate or Bachelors degree preferred. Relevant experience in eCommerce, customer operations, or ERP-based order management may be considered in lieu of formal education.\n3+ years of experience in customer operations, eCommerce order management, supply chain coordination, or high-volume transactional environments. Experience within CPG or manufacturing preferred.\nStrong ERP experience (Microsoft Dynamics AX preferred) with demonstrated ability to manage order-to-cash processes and system accuracy.\nAdvanced Excel proficiency required, including pivot tables, lookups, data reconciliation, and reporting.\nExperience working within eCommerce platforms such as Amazon Vendor Central or Shopify preferred.\nExperience supporting EDI processes, troubleshooting, and cross-functional system coordination.\nDemonstrated ability to manage multiple priorities in a fast-paced, short lead-time environment with shifting production constraints.\nStrong cross-functional collaboration skills with the ability to communicate clearly and professionally across Operations, Supply Chain, Sales, and Transportation teams.\nHighly organized, detail-oriented, and comfortable working in repetitive, process-driven tasks with sustained accuracy.\nStrong accountability mindset with the ability to navigate ambiguity and resolve issues independently.\nAdaptable and comfortable learning new systems, tools, and processes.\nHours, Location and Pay:\nWe offer a competitive base pay rate and comprehensive benefits package for full-time employees. This role works standard business hours Monday - Friday at our Little Chute, WI manufacturing facility.\nPhysical and Mental Demands:\nWhile performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone.\nSpecific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nMental demands include multi-tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data.\nPotential for exposure to chemicals, heights, loud noises, mechanical equipment, wet environments, and other potential hazards exists.\nSafety Statement:\nAt Trilliant and Horseshoe, safety is every employees first responsibility. We expect all employees to adhere to all safety practices, have the moral courage to stop other individuals from performing unsafe acts, and immediately report unsafe conditions.\nDisclosures:\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.\nResponsible for following food safety/regulatory policies and procedures, executing responsibilities as identified in standard operating procedures, and reporting food safety/regulatory concerns to the Production or Quality Manager.\nTrilliant Food & Nutrition and Horseshoe Beverage Company are Drug Free Workplaces. All applicants are subject to a drug screen and background check as a condition of employment.\nTrilliant Food and Nutrition and Horseshoe Beverage participate in the E-Verify process.\nEEO/AA including Vets and Disabled\nIf you need a reasonable accommodation for any part of the employment process, please contact us by email at HR@ and let us know the nature of your request and your contact information.\nTrilliant Food and Nutrition and Horseshoe Beverage are Equal Opportunity Employers.\nThe principles of the OECD and UN have been taken into consideration and used as guidance in our human rights practices and procedures.

",[547],{"_458":459,"_454":548,"_452":549,"_456":457,"_460":550},"Combined Locks","Combined Locks, WI, United States, 54113","54113",["B","2947212910"],"/jobs/2947212910-ecommerce-customer-account-specialist","Combined Locks, WI, United States","/jobs?location=Combined+Locks%2C+WI%2C+United+States",{"_435":434,"_439":556,"_470":471,"_462":463,"_248":557,"_446":558,"_433":434,"_113":559,"_437":199,"_438":199,"_472":471,"_448":199,"_449":560,"_431":562,"_473":474,"_436":120,"_487":563,"_478":564,"_489":559,"_490":484,"_492":493,"_494":495,"_496":565},["D",1772895600000],"About Us\nTrilliant Food & Nutrition is a leading, vertically integrated manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, foodservice, and e‑commerce channels.

Horseshoe Beverage Company, based in Neenah, WI, is a leading ready‑to‑drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry‑leading talent, cutting‑edge equipment, and a vertically integrated supply chain, we drive innovation and consistently deliver the highest quality products to our customers—first and fast.

Our brand portfolio includes Victor Allen’s®, Dutch Bros® beverages and Nurri™, our better‑for‑you protein beverage line. We are passionate about beverages—and about building a team that’s just as energized. We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings.

Position Overview\nThe eCommerce Customer Account Specialist plays a critical role in executing high‑volume, transactional order management for Amazon and eCommerce accounts. This position operates in a fast‑paced environment with short lead times and frequent order adjustments driven by production constraints.

Success in this role requires strong organizational skills, data accuracy, and the ability to manage ongoing daily/weekly order and operational changes. The position is primarily focused on internal coordination, cross‑functional communication, and execution excellence rather than external account development.

The ideal candidate thrives in a structured, detail‑oriented environment and is comfortable working within ERP systems, spreadsheets, and customer portals daily.

Responsibilities

Manage end‑to‑end order execution for assigned eCommerce accounts, from purchase order receipt through delivery, within ERP and customer portals.

Coordinate daily and weekly order activity, including adjustments, cancellations, ship windows, carrier routing, and re‑routes to support on‑time and in‑full performance.

Manage ongoing order changes and weekly reductions (“cuts”) driven by production constraints, ensuring accurate system updates and internal communication.

Utilize Microsoft Dynamics AX and customer portals to support order‑to‑cash processes, inventory visibility, pricing accuracy, and reporting.

Collaborate cross‑functionally with Sales, Supply Chain, Transportation, and IT to resolve operational issues and maintain service levels.

Lead or participate in cross‑functional alignment meetings to drive resolution and clarify ownership.

Maintain customer‑specific documentation, pricing records, reporting, and account instructions with high accuracy.

Support EDI setup, testing, troubleshooting, and ongoing system maintenance in partnership with IT and third‑party providers.

Investigate and resolve shipment issues, customer complaints, RMAs, and non‑conformances in coordination with internal teams.

Identify and implement process improvements to enhance efficiency and operational visibility.

Serve as an internal subject matter expert (SME) for assigned accounts and systems.

Act as backup support for designated team members to ensure continuity of service.

Adhere to food safety, regulatory, and company policies and procedures.

Other duties as assigned.

Qualifications

High school diploma or GED required; Associate or Bachelor’s degree preferred. Relevant experience in eCommerce, customer operations, or ERP‑based order management may be considered in lieu of formal education.

3+ years of experience in customer operations, eCommerce order management, supply chain coordination, or high‑volume transactional environments. Experience within CPG or manufacturing preferred.

Strong ERP experience (Microsoft Dynamics AX preferred) with demonstrated ability to manage order‑to‑cash processes and system accuracy.

Advanced Excel proficiency required, including pivot tables, lookups, data reconciliation, and reporting.

Experience working within eCommerce platforms such as Amazon Vendor Central or Shopify preferred.

Experience supporting EDI processes, troubleshooting, and cross‑functional system coordination.

Demonstrated ability to manage multiple priorities in a fast‑paced, short lead‑time environment with shifting production constraints.

Strong cross‑functional collaboration skills with the ability to communicate clearly and professionally across Operations, Supply Chain, Sales, and Transportation teams.

Highly organized, detail‑oriented, and comfortable working in repetitive, process‑driven tasks with sustained accuracy.

Strong accountability mindset with the ability to navigate ambiguity and resolve issues independently.

Adaptable and comfortable learning new systems, tools, and processes.

Hours, Location and Pay\nWe offer a competitive base pay rate and comprehensive benefits package for full‑time employees. This role works standard business hours Monday - Friday at our Little Chute, WI manufacturing facility.

Physical and Mental Demands

While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone.

Specific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental demands include multi‑tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data.

Potential for exposure to chemicals, heights, loud noises, mechanical equipment, wet environments, and other potential hazards exists.

Safety Statement\nAt Trilliant and Horseshoe, safety is every employee’s first responsibility. We expect all employees to adhere to all safety practices, have the moral courage to stop other individuals from performing unsafe acts, and immediately report unsafe conditions.

Disclosures

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Responsible for following food safety/regulatory policies and procedures, executing responsibilities as identified in standard operating procedures, and reporting food safety/regulatory concerns to the Production or Quality Manager.

Trilliant Food & Nutrition and Horseshoe Beverage Company are Drug Free Workplaces. All applicants are subject to a drug screen and background check as a condition of employment.

Trilliant Food and Nutrition and Horseshoe Beverage participate in the E‑Verify process.

EEO/AA including Vets and Disabled

If you need a reasonable accommodation for any part of the employment process, please contact us by email at HR@trilliantfood.com and let us know the nature of your request and your contact information.

Trilliant Food and Nutrition and Horseshoe Beverage are Equal Opportunity Employers.

The principles of the OECD and UN have been taken into consideration and used as guidance in our human rights practices and procedures.

#J-18808-Ljbffr\n","About Us\nTrilliant Food & Nutrition is a leading, vertically integrated manufacturer of premium coffees and powdered beverages, proudly headquarter...","Ecommerce Customer Account Specialist",[561],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2810983740"],"15 days ago","/jobs/2810983740-ecommerce-customer-account-specialist","/jobs?keyword=Ecommerce+Customer+Account+Specialist",{"_435":434,"_439":567,"_470":471,"_462":568,"_248":569,"_446":570,"_433":434,"_113":527,"_437":199,"_438":199,"_472":471,"_448":199,"_449":571,"_431":573,"_473":574,"_436":120,"_487":575,"_478":576,"_489":527,"_490":484,"_492":577,"_494":495,"_496":533},["D",1772971200000],"Trilliant Food & Nutrition, LLC","Trilliant Food & Nutrition is a leading, vertically integrated manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, foodservice, and e-commerce channels.

Horseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry-leading talent, cutting-edge equipment, and a vertically integrated supply chain, we drive innovation and consistently deliver the highest quality products to our customers—first and fast.

Our brand portfolio includes Victor Allen’s®, Dutch Bros® beverages and Nurri™, our better‑for‑you protein beverage line. We are passionate about beverages – and about building a team that’s just as energized. We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings.

Position Overview:\nThe eCommerce Customer Account Specialist plays a critical role in executing high-volume, transactional order management for Amazon and eCommerce accounts. This position operates in a fast-paced environment with short lead times and frequent order adjustments driven by production constraints.

Success in this role requires strong organizational skills, data accuracy, and the ability to manage ongoing daily/weekly order and operational changes. The position is primarily focused on internal coordination, cross‑functional communication, and execution excellence rather than external account development.

The ideal candidate thrives in a structured, detail-oriented environment and is comfortable working within ERP systems, spreadsheets, and customer portals daily.

Responsibilities:

Manage end‑to‑end order execution for assigned eCommerce accounts, from purchase order receipt through delivery, within ERP and customer portals.

Coordinate daily and weekly order activity, including adjustments, cancellations, ship windows, carrier routing, and re‑routes to support on‑time and in‑full performance.

Manage ongoing order changes and weekly reductions (“cuts”) driven by production constraints, ensuring accurate system updates and internal communication.

Utilize Microsoft Dynamics AX and customer portals to support order‑to‑cash processes, inventory visibility, pricing accuracy, and reporting.

Collaborate cross‑functionally with Sales, Supply Chain, Transportation, and IT to resolve operational issues and maintain service levels.

Lead or participate in cross‑functional alignment meetings to drive resolution and clarify ownership.

Maintain customer‑specific documentation, pricing records, reporting, and account instructions with high accuracy.

Support EDI setup, testing, troubleshooting, and ongoing system maintenance in partnership with IT and third‑party providers.

Investigate and resolve shipment issues, customer complaints, RMAs, and non‑conformances in coordination with internal teams.

Identify and implement process improvements to enhance efficiency and operational visibility.

Serve as an internal subject matter expert (SME) for assigned accounts and systems.

Act as backup support for designated team members to ensure continuity of service.

Adhere to food safety, regulatory, and company policies and procedures.

Other duties as assigned.

Qualifications:

High school diploma or GED required; Associate or Bachelor’s degree preferred. Relevant experience in eCommerce, customer operations, or ERP‑based order management may be considered in lieu of formal education.

3+ years of experience in customer operations, eCommerce order management, supply chain coordination, or high‑volume transactional environments. Experience within CPG or manufacturing preferred.

Strong ERP experience (Microsoft Dynamics AX preferred) with demonstrated ability to manage order‑to‑cash processes and system accuracy.

Advanced Excel proficiency required, including pivot tables, lookups, data reconciliation, and reporting.

Experience working within eCommerce platforms such as Amazon Vendor Central or Shopify preferred.

Experience supporting EDI processes, troubleshooting, and cross‑functional system coordination.

Demonstrated ability to manage multiple priorities in a fast‑paced, short lead‑time environment with shifting production constraints.

Strong cross‑functional collaboration skills with the ability to communicate clearly and professionally across Operations, Supply Chain, Sales, and Transportation teams.

Highly organized, detail‑oriented, and comfortable working in repetitive, process‑driven tasks with sustained accuracy.

Strong accountability mindset with the ability to navigate ambiguity and resolve issues independently.

Adaptable and comfortable learning new systems, tools, and processes.

Hours, Location and Pay:\nWe offer a competitive base pay rate and comprehensive benefits package for full‑time employees. This role works standard business hours Monday - Friday at our Little Chute, WI manufacturing facility.

Physical and Mental Demands:

While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone.

Specific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental demands include multi‑tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data.

Potential for exposure to chemicals, heights, loud noises, mechanical equipment, wet environments, and other potential hazards exists.

Safety Statement:\nAt Trilliant and Horseshoe, safety is every employee’s first responsibility. We expect all employees to adhere to all safety practices, have the moral courage to stop other individuals from performing unsafe acts, and immediately report unsafe conditions.

Disclosures:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Responsible for following food safety/regulatory policies and procedures, executing responsibilities as identified in standard operating procedures, and reporting food safety/regulatory concerns to the Production or Quality Manager.

Trilliant Food & Nutrition and Horseshoe Beverage Company are Drug Free Workplaces. All applicants are subject to a drug screen and background check as a condition of employment.

Trilliant Food and Nutrition and Horseshoe Beverage participate in the E‑Verify process.

EEO/AA including Vets and Disabled

If you need a reasonable accommodation for any part of the employment process, please contact us by email at HR@trilliantfood.com and let us know the nature of your request and your contact information.

Trilliant Food and Nutrition and Horseshoe Beverage are Equal Opportunity Employers.

The principles of the OECD and UN have been taken into consideration and used as guidance in our human rights practices and procedures.

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