Customer Service Representative

Must have: • Very strong attention to detail and high accuracy when working with numbers and data • Excellent command of written and spoken English (additional language is a strong advantage) • Very good computer skills – fast and accurate typing, confident Excel user • Previous experience with ERP order processing (SAP, Dynamics, Navision, Odoo, Infor, Epicor, etc.) • Experience in customer service / order administration (min. 1–2 years) Strong advantage / highly valued: • Previous experience in chemical distribution / industrial B2B environment • Basic knowledge of dangerous goods transport regulations (ADR, IMDG, IATA) • Experience with chemical product codes, packaging types, UN numbers • Familiarity with credit management processes and billing in B2B environment Main Responsibilities Order Entry & Processing (60–70% of time) • Receive, verify and accurately enter customer orders into the ERP system (SAP/WMS) • Check order details against customer contracts, credit limits, product restrictions and regulatory requirements • Coordinate with Sales, Credit Control, Warehouse Planning and Dangerous Goods Compliance teams when needed Order Follow-up & Status Management • Proactively monitor order progress from entry → picking → packing → dispatch • Communicate realistic ETAs and any delays to customers (email + phone) • Manage customer expectations especially regarding hazardous material transport restrictions and lead times Order Closure & Documentation • Verify order completion against delivery documents / PODs / transport documents • Close orders in the system in a timely manner • Archive required documentation according to internal & regulatory requirements Billing Support • Prepare and verify billing data (prices, surcharges, transport costs, taxes, waste fees etc.) • Create / release customer invoices in cooperation with Finance department • Handle basic invoice disputes and credit note requests Customer Communication • Serve as main point of contact for order-related questions (status, delivery date, documentation) • Handle routine customer inquiries via phone and email professionally and promptly • Maintain high level of service while strictly following safety & compliance rules