KEY HOLDER

This range is provided by St. John Knits. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $18.00/hr

The Key Holder supports store management and their store team by delivering sales plans through effective execution of sales and operational tasks.

Essential Duties And Responsibilities

• Consistently achieves or exceeds monthly sales and KPI goals
• Actively develops new clients by finding new ways to enhance and develop business
• Maintains client book (CRM) to standard and generates sales by appointments, consignment and daily correspondence and follow up with clients
• Effectively captures client data for connecting with clients and building relationships
• Completes outreach to connect with clients on a regular basis
• Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends
• Upholds all brand values and relationship values
• Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business
• Follows through and accomplishes multiple projects and store priorities in a timely manner
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team
• Demonstrates proper etiquette when communicating (i.e. in-person, phone, e-mail, and written communication) and communicates effectively to develop and maintain professional relationships with co-workers and clients
• Acts as the manager on duty when scheduled, to support all business functions
• Ensures accuracy of all POS procedures
• Understands and performs all POS functions accurately, professionally and within Company guidelines
• Opens and closes the store - performing all tasks to Company standard and compliance
• Resolves client issues and requests in an efficient manner and with a sense of urgency
• Takes on appropriate partnerships with Store and Field Management and other corporate partners as needed
• Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards
• Demonstrates high level of quality in work, attendance and appearance
• Actively contributes to non-selling activities and loss prevention initiatives
• Actively participates in Monthly Touch Bases
• Attends all required Store Meetings
• Maintains standards of store cleanliness and organization
• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
• Assist in preparation, coordination and ensuring complete and accurate physical inventory per Company guidelines
• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
• Assists to ensure accuracy of Company in store promotions and merchandise markdowns
• Assists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving
• Assists in maintaining compliance to all Company Policies & Procedures

Additional Responsibilities

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
• Demonstrates high level of quality work, attendance and appearance
• Adheres to all Company Policies & Procedures and Safety Regulations
• Additional responsibilities assigned by supervisor related to your position/department
• Less than 20% travel may be required as necessary
• Ability to be flexible and willing to work extended hours when necessary

Supervisory Responsibilities

• This position does not have supervisory responsibilities

Organizational Relationships

• Interacts with all levels throughout organization including customers, employees and outside vendors

Minimum Qualifications

Competencies

• Leadership
• Motivator
• Results Orientated
• Communication
• Client Focus
• Teamwork
• Optimistic
• Honest and Integrity
• Professionalism
• Adaptability
• Embraces Change
• Solutions orientated
• Thoroughness
• Organization

Education/Experience

• 2 - 5 years retail sales experience
• Luxury experience preferred
• Exemplary selling and clienteling skills
• Computer skills: Word, Excel, Microsoft Outlook and POS systems

Physical Demands

• Standing, walking and squatting the majority of the works shift
• Ability to climb ladders or stairs (depending upon store design)
• Required to carry garments and packaging up to 40 pounds

Work Environment

• Ability to work varied hours: nights, days and weekends to support the business needs

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