Client Director

Overview

At NielsenIQ we help U.S. retailers and manufacturers understand consumer behavior and optimize their business across every aisle. This fast‑paced, ever‑evolving environment offers daily challenges.

Job Description

Strategic Leadership

• Own the retail client relationship and act as a trusted advisor to senior stakeholders
• Align account strategy with NIQ’s broader commercial objectives
• Champion thought leadership initiatives and deliver actionable insights leveraging NIQ data and tools

Client Engagement & Growth

• Manage client relationships and champion their objectives internally
• Identify and translate client needs into actionable revenue opportunities
• Lead contract negotiations (MSA, LSA) and ensure compliance with legal and InfoSec requirements
• Drive revenue growth through renewals, upsells, and new solution adoption

Team Leadership

• Manage and mentor a team of Client Managers, Associate Client Directors, and Analysts
• Foster a culture of collaboration, accountability, and continuous improvement

Operational Excellence

• Oversee delivery quality, data integrity, and adherence to SLAs
• Partner with internal teams to ensure seamless execution

Qualifications

• 8+ years in client leadership roles within retail or CPG
• 2+ years of direct report responsibility, mentoring and leading associates
• Proven success managing large accounts and complex negotiations
• Strong commercial acumen and consultative selling expertise
• Working knowledge of syndicated data offerings and exposure to NIQ or similar solutions
• Excellent written and verbal communication skills; adaptable and polished in diverse settings
• Exceptional communication, influencing, and stakeholder management skills
• Ability to lead diverse teams and drive transformation initiatives
• Strong sense of urgency and accountability to drive client outcomes while managing multiple priorities
• Able to work collaboratively with internal & external teams
• BA/BS required; Master’s degree a plus

Additional Information

Market‑competitive salary: $114,000 - $133,000 base, with potential sales‑based incentive or performance‑based bonus. Benefits include a flexible working environment, comprehensive health insurance, industry‑leading parental leave, life insurance, education support, and more.

Benefits

• Comprehensive healthcare plan (medical, Rx, dental, and vision)
• Flexible spending accounts and Health Savings Account (including company contributions)
• Life and AD&D insurance
• 401(k) retirement plan with company matching
• Disability insurance
• Tuition reimbursement
• Discretionary paid time off program and 11 paid holidays
• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee‑Assistance‑Program (EAP)

AI Hiring Practices

NIQ may utilize AI tools throughout the recruitment process to improve efficiency while maintaining fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering comprehensive consumer insights through advanced analytics. In 2023, NIQ merged with GfK, expanding global reach.

Diversity, Equity, and Inclusion

NIQ is committed to an inclusive workplace that reflects the diversity of the communities we serve. All employment decisions are made without regard to protected characteristics.

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