Client Success Director - SMB

Employer Industry: Digital Health and Family Services

Why consider this job opportunity?

• Salary up to $180,000 per year
• Competitive equity and benefits package
• Opportunity for career advancement and professional development
• Flexible hybrid work model with in-office collaboration
• 16 weeks of 100% paid parental leave and new parent stipend
• Access to comprehensive health and wellness resources for employees

What to Expect (Job Responsibilities)

• Lead and develop a high-performing Client Success team focused on small and medium-sized businesses (SMBs)
• Own the SMB Client Success operating model, ensuring scalable and cost-effective growth
• Represent Maven in client escalations and partner conversations, maintaining long-term relationships
• Design and implement digital-first support models to enhance client engagement
• Utilize data and insights to drive revenue retention and client satisfaction within the SMB segment

What is Required (Qualifications)

• 8-10 years of experience in account management or client services within digital health, healthcare, benefits, or SaaS companies
• Proven experience managing a team, including mentoring and developing direct reports
• Track record in designing scalable client success or support models in a high-growth environment
• Strong analytical skills with the ability to present insights clearly and influence stakeholders
• Experience managing the full lifecycle of customer success post-sales

How to Stand Out (Preferred Qualifications)

• Experience in a digital health company focused on health, wellness, or family health
• Familiarity with health benefit programs for employer or payer clients
• Proficiency in Salesforce, Gainsight, Matik, Looker, Jira, and/or Microsoft suite

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

#J-18808-Ljbffr