Director of Quality and Compliance - Childrens Division
Seven Hills Foundation, Inc., Worcester, MA, United States
Overview
Director of Quality and Compliance – Children's Division
Seven Hills Foundation
Salary: $70,000 to $85,000 Annually
Lead quality with authority. Protect programs. Strengthen outcomes.
Seven Hills Foundation is seeking a seasoned Director of Quality and Compliance with direct experience in state-contracted children's services to lead quality assurance, compliance, and continuous improvement across our Children's Division.
This senior leadership role is responsible for ensuring ongoing compliance with DCF, DESE, DEEC, DYS/DOE, Medicaid, and COA requirements while building sustainable systems that support high-quality, safe, and effective services. The Director serves as a strategic partner to Division and Foundation leadership and acts as a primary point of accountability for audits, corrective action plans, licensing readiness, and regulatory relationships.
This role is designed for a professional who understands the realities of state oversight, audits, and contract monitoring—and who is empowered to raise concerns, drive improvement, and protect program integrity.
Why Seven Hills Foundation?
At Seven Hills Foundation, we are a mission-driven organization supporting children, families, and communities across Massachusetts and Rhode Island. We believe quality and compliance are not “check-the-box” functions—they are essential to ethical practice, program sustainability, and positive outcomes.
In This Role, You Will Have
- Executive partnership and visibility
- Clear authority in compliance and quality decision‑making
- A culture that values transparency, accountability, and continuous improvement
- Support to address compliance risks proactively, not reactively
Responsibilities
- Develop, implement, and monitor a comprehensive compliance program for the Children's Division that aligns with Foundation goals and regulatory requirements, including internal and external audits, ensuring timely corrective action, and maintaining readiness for licensing and accreditation reviews.
- Ensure ongoing compliance with regulatory and accreditation standards set by DCF, DEEC, DESE, DOE, Medicaid, and COA, serving as a key liaison with state and federal agencies to meet all documentation, reporting, and process requirements.
- Lead data‑driven Continuous Quality Improvement (CQI) initiatives to assess performance, identify trends, and implement meaningful enhancements in care quality, overseeing quality review processes such as Case Record Reviews (CRR) and UCRR activities.
- Direct development, review, and maintenance of compliance-related policies and procedures, ensuring documentation systems—including EHR—meet regulatory, contractual, and ethical standards for clinical and administrative accuracy.
- Conduct compliance risk assessments, develop strategies to mitigate identified risks, and ensure prompt reporting, investigation, and resolution of incidents or compliance violations.
- Collaborate with Learning and Development to design and deliver comprehensive compliance and quality training programs that promote accountability, integrity, and continuous learning across all levels of staff.
- Analyze, present, and effectively communicate quality and compliance data—including Performance and Quality Improvement (PQI) findings—to leadership to inform decision‑making and improve outcomes.
Qualifications
- Education: Bachelor's degree required; Master's preferred in Human Services, Business, Social Work, Law, Public Health, or a related field.
- Experience: 5–10 years of progressive compliance experience in human services, healthcare, or child welfare. Familiarity with DCF, DEEC, and DESE regulations essential.
- Leadership: Proven success managing compliance programs, audits, and quality improvement initiatives.
- Skills: Strong analytical, organizational, and communication skills; ability to influence and build collaborative relationships at all levels.
- Preferred: Professional compliance certification (CHC, CCEP) or clinical licensure; bilingual (Spanish/English) proficiency a plus.