City Manager, New York City - Velocity Black (Remote)

Overview

City Manager, New York City - Velocity Black (Remote)

Velocity Black is looking for an engaging City Experience Manager to bring the core DNA of Velocity Black to life in NYC. This role will serve as the commercial lead—responsible for driving partnerships, protecting and elevating our most differentiated access, and driving measurable membership growth in our most competitive market. We are looking for a strategic operator who can negotiate at the highest level, convert existing and new relationships into growth channels, and ensure our NYC access continues to set the global standard for exclusivity and performance.

Velocity Black, a Capital One company, harnesses AI, human expertise, and modern interfaces to help high-performance people actualize their full potential. It is concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age—access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Custom requests are handled through the app with team chat within 1 minute, 24/7/365.

Our shared values are the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.

Capital One provides a fast-paced, dynamic environment where you can excel in your career. We value diversity, inclusion & belonging, collaboration, and openness. We nurture an environment that attracts and develops talent from all backgrounds and experiences, empowering associates to do great work by creating a culture of belonging that values diverse perspectives and fosters collaboration and innovative ideas.

Responsibilities

• Own partnership-driven membership growth targets for the NY market (Manhattan + Hamptons).
• Identify, negotiate, and close high-impact partnerships—structuring recurring access, priority inventory and bulk purchase opportunities.
• Leverage Velocity Black’s global reach with granular local expertise and up-to-date knowledge of NYC offerings to develop the local member community.
• Responsible for hiring, training, managing and nurturing talent in your city, with a focus on membership community growth, as well as fine dining and local event specialists.
• Manage the P&L for your city, ensuring it is utilized with the highest ROI with regard to maximizing the relevant KPIs.
• Lead all NYC member events and curated experiences, ensuring each initiative drives measurable engagement, conversion, and brand positioning.
• Work closely with the Membership, CRM, and Operations teams to ensure frictionless integration of city-level and corporate-level operations.
• Demonstrate the cultural pillars of Adaptability, Initiative, Yes First, Resilience and Ownership in team actions.
• Maintain extreme organization, transitioning from assisting a team member with a challenging customer situation to assessing priorities and progress at a strategic level.

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 5 years experience in the hospitality industry in New York City
• At least 1 year of experience in event planning

Preferred Qualifications

• 2+ years of experience in event planning
• 2+ years experience in people management
• 1+ year of experience working with ultra high net worth customers
• Strong relationship building skills, customer focus and ability to collaborate
• Ability to work quickly and efficiently under pressure

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $122,100 - $139,400 for Manager, Concierge Specialist

New York, NY: $146,600 - $167,300 for Manager, Concierge Specialist

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website ( Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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