Director of MRO Sales - Americas

Overview

Future Metals LLC, part of Marmon Holdings—which is backed by Berkshire Hathaway—leads in supplying aerospace-quality metals and materials to the global aircraft manufacturing and maintenance industry. We are a global organization with 12 strategically located service centers across North America, the United Kingdom, Europe, and Asia, partnering with major OEMs and their subcontractors through long-term contracts to ensure reliable products, on-time delivery, and competitive pricing from a network of world-class producers.

Why join us

Because here, you’ll be part of a team that values integrity, innovation, and collaboration while shaping the future of aerospace.

About The Role

Part of a global network engaging in strategic approaches to targeted MRO customers with strong interpersonal skills to deliver MRO and technical sales presentations and identify customer problems, always providing exceptional customer service.

What You’ll Do

• Consults with existing and potential clients (airlines, MRO companies) to assess and understand equipment raw material needs and systems requirements.
• Drafts, or assists with the drafting, of high impact sales presentations and other documentation and materials that explain products and services to customers.
• Oversees customer account management, including negotiating contracts and agreements to maximize profit.
• Takes part in periodic Strategic Marketing Meetings to position the company for further growth.
• Provides expertise and support to sales teams to communicate products, services, and client needs.
• Prepares regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Manages and updates customer databases, or portals, as required.
• Resolves any issues and problems faced by customers and addresses customer issues and complaints promptly to ensure satisfaction and maintain trust.
• Plays an integral part in generating new sales that will turn into long-lasting relationships.
• Ensures that customer needs are met, which may include product modifications.
• Proposes improved materials or new products to customers and explains benefits of changes.
• Communicates with customer throughout the order fulfillment process.
• Expedites and traces customer orders.
• Communicates with management and other employees to facilitate customer satisfaction and further sales.
• Provides support to customers and resolves problems with installed equipment.
• Prepares product orders and schedules deliveries.
• Assists with research and development of new products.
• Participates in (global) exhibitions promoting Future Metals product portfolio.
• Organizes own agenda and travel.
• Travel 65-80%

What You’ll Bring To The Role / Education & Experience

• Bachelor’s degree in engineering or a related field preferred.
• Previous customer service or sales support experience required.
• Aerospace background advantageous (not essential).
• Proven experience as Sales Director, Sales Manager, Sales Engineer, or similar, preferably in raw metallic materials and/or services for the commercial aerospace aftermarket.
• Experience in sales and providing solutions based on customer needs.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals at all organizational levels.
• Excellent organizational skills.

Candidates must be authorized to work in the United States for any employer. Sponsorship for work authorization (e.g., H-1B, green card, etc.) is not available.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , and please be sure to include the title and the location of the position for which you are applying.

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