Director of Client Navigation

Overview

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Position

Director of Client Navigation
Location: Newport News, VA
Employment Type: Full-Time | In-Person

Position Summary

We are seeking an experienced Director of Client Navigation to support the coordination of care across multiple treatment facilities. While the role is primarily based in Newport News, VA , it will require approximately 25% travel supporting our facilities in Newport News, Radford (VA), and Concord (NC) to ensure clients move successfully through each level of care.

The Director of Client Navigation plays a critical role in identifying gaps in the care continuum, improving coordination between treatment programs, and ensuring clients receive the support they need throughout their recovery journey.

Responsibilities

• Collaborate with multidisciplinary teams across facilities to identify gaps in the client care continuum and implement solutions that improve care and services
• Track and monitor client movement between levels of care to ensure smooth transitions and continuity of treatment
• Maintain and analyze reports and data related to client navigation and care coordination
• Work closely with administration to identify challenges and develop strategies to improve outcomes
• Provide updates to Admissions and Facility Management on client navigation and care progression
• Coordinate meetings with key stakeholders to support effective transitions across programs
• Perform additional duties as assigned to support clinical and operational goals

Leadership Responsibilities

• Provide training and day-to-day guidance to care management team members
• Support best practices for care coordination and client navigation across facilities

Qualifications

• Education: Bachelor’s degree or higher required
• Experience: Preferred: 5 years of experience in substance use disorder and/or mental health treatment settings

Join a team committed to improving access to care and supporting individuals throughout every stage of their recovery.

Pyramid CORE Values

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Total Rewards For Full-Time Positions

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Want to know more?
To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at:

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.

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