Channel Sales Director

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce‑enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit

Responsibilities

The Channel Sales Director (CSD)/Partner Director’s primary duties include driving new business to Shift4 through prospecting and signing new partners. The CSD is instrumental in devising and implementing the strategy for meeting sales performance targets and optimizing growth with each new partner. The CSD is the subject matter expert on all aspects of the partnership. This is an individual contributor role.

• Actively prospecting at trade shows, conferences, on‑site visits and hunting new strategic partners
• Creating, negotiating and closing commercial agreements with new partners
• Providing partners with a full understanding of Shift4 Schedule A, bonus opportunities and EMV device
• Collaborating with API/Integrations team to help partners integrate and certify with Shift4
• Preparing and executing structured agendas for partner presentations via phone or on‑site
• Training new and existing partners on Shift4 products, services and the sales process, including residual reporting, lead management and new lead submission – educating partners on Shift4 UTG and installation/activation
• Submitting documentation needed for lab requests to ensure partners are trained on installation
• Identifying marketing opportunities through partner conversations and implementing plans to align with new partners
• Updating and keeping accurate records in Salesforce on the partner merchant base, integration type, interface, hardware supported and products
• Demonstrating strong cross‑functional collaboration with sales, marketing, finance, customer care, product development and technology operations
• Ensuring all documents, training, paperwork and other items are processed to complete onboarding
• Working closely to train the CSM on partner products, services, nuances and expectations
• Obtaining first two merchant leads from the partner and providing them to the assigned team
• Actively overseeing the launch of those two merchants from start to finish
• Once a new partner has boarded five merchants successfully with Shift4, the CSD schedules a call with the CSM and partner to formally hand‑off the partner to the assigned team
• Scheduling consistent meetings with the respective CSM on sales KPIs (e.g., growth, lead conversion rates) and including them in correspondence with ISVs/dealers
• Continuously working to achieve sales & revenue targets set by the AVP and SVP of Channel
• Providing directives and feedback to the CSM and marketing team on sales success
• Timely addressing any service issues escalated by the CSM and/or channel

Qualifications

• 7+ years of experience working in Channel Sales within the POS and Payments space
• BA/BS preferred or equivalent work experience
• Experience with Salesforce and Monday.com preferred

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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