Sales Director - Senior Living
AgeWell Solvere Living, Tarpon Springs, FL, United States
Overview
Addington Place at East Lake, soon to join the AgeWell Solvere living family of communities, places a high emphasis on the overall wellbeing of our residents and believes in providing excellent care and customer service. This role is for the Sales Director – Senior Living at Addington Place East Lake, Tarpon Springs, FL. We invite you to join a premier work atmosphere while touching lives in our community.
As a Certified Great Place To Work, we proudly offer eligible team members a comprehensive benefits package and opportunities to grow with the organization.
Responsibilities
- The Director of Community Relations is responsible for achieving maximum occupancy and total revenue potential of the community by attracting qualified prospects and converting those prospects into Residents.
- Responsible for community outreach and education activities for creating referrals.
- Regularly meets goals, including but not limited to: time in selling zone, time in outreach zone, voice-to-voice calls, tours, home visits, prospect case studies and creative follow-up and exceeding occupancy to budget.
- Responds to inquiries, schedules visits, conducts tours, and closes sales per sales and marketing goals.
- Conducts daily and weekly reviews of prospects in the pipeline, i.e., Hot Board
- Participates in sales meetings, including but not limited to semi-annual marketing meetings with AgeWell Solvere Living.
- Ensures marketing team is using Sherpa for all internal and external sales activities.
- Participates in Stand-Up meetings providing updates to team members on census, projected move-ins, tours, events, etc.
- Provides Marketing Coordinator the new Resident and Family contact information to assist in the move-in process, including all required paperwork, unit readiness, and Resident requests.
- Participates in events on-site as well as off-site.
- Works with the Executive Director to resolve any Community first impression issues.
- Reviews weekly productivity report for accuracy.
- Participates in weekly sales calls with AgeWell Solvere Living.
- Works collaboratively with department heads to emphasize the team’s role in sales.
- Provides Manager on Duty weekend coverage as scheduled.
- Updates key competitor evaluations and price surveys semi-annually.
- Follows all emergency procedures and safety practices.
- Exhibits excellent customer service and public relations skills; is creative, energetic, enthusiastic, patient, flexible, encouraging, and team-oriented.
- Promotes the Community in a positive manner and effectively communicates AgeWell Solvere Living Managed Community values to residents, families, visitors, and team members.
Qualifications
- College degree preferred.
- Excellent customer service and public relations skills.
- Cheerful personality.
- Keen desire to serve seniors.
- Five years sales/marketing experience with a proven track record.
- Previously senior living experience preferred.
- Effective problem-solving skills.
- Creative approach to goals and problems.
- Experience working with seniors.
- Demonstrates proficiency in Microsoft Office and other marketing-related software.
- Physically able to bend and reach; able to push, pull, and lift up to 40-50 pounds if necessary; able to stand for extended periods.
- Spends at least 30% of time traveling to referral sources in the market area.
Miscellaneous
- May have their picture taken and image used in social media or community advertising.
- May be video recorded from devices installed by families in residents’ apartments.
- May spend as much as 75% of time on travel to referral sources in market area.
- May be required to work weekends and holidays as assigned.
- May be required to work on shifts other than the one for which hired.
- Subject to exposure to infectious waste, diseases, conditions, etc., including HIV, AIDS, and Hepatitis B and C viruses.
- Could be subject to hostile and emotionally upset residents due to mental status.
- Background, criminal, and drug tests may be required; random drug tests may be requested during employment.
- Community calls may be monitored or recorded for quality assurance purposes.