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Remote Senior Customer Success Manager - Enterprise Growth

IDC, WorkFromHome, MA, United States


A leading technology market research firm is seeking a Senior Customer Success Manager to manage premier clients, ensuring seamless post-sale engagement. You will lead client relationships as the primary contact, drive onboarding efforts, advocate for customer needs internally, and support strategic growth opportunities. Requires at least 5 years of customer success experience, excellent communication abilities, and knowledge of Salesforce and Microsoft 365. The role may involve 20% travel within the US.
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