Director of Salesforce

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Job Overview

The Director of Salesforce, University Information Services (UIS) leverages native Salesforce functionality, custom Apex development, and integrations with external systems to deliver results that align with the organization’s mission. This role involves collaborating with stakeholders to translate requirements into effective Salesforce solutions, prioritizing native functionality and strategic customization. This position also supports data-driven workflows and reporting and participates in code reviews to ensure high-quality development practices.

Responsibilities

• Collaborating with stakeholders, including but not limited to the Office of Advancement, to translate requirements into effective Salesforce solutions.
• Developing, testing, documenting, and deploying custom Salesforce features and integrations.
• Participating in code reviews to ensure high-quality development practices.
• Monitoring system performance and proactively resolving issues affecting the Salesforce environment.
• Serving as a technical lead for the Salesforce ecosystem and defining best practices.
• Maintaining ownership of the Salesforce ecosystem, including architecture and data integrations.

Work Interactions

This position collaborates with stakeholders, the Associate Vice President – Solutions Engineering and IT Services, Director of Platform Development, and UX professionals to assess and plan for evolving system needs. The work is essential to ensuring a scalable and high-performing Salesforce environment. This role will also work with technical and non-technical stakeholders to manage and support the platform.

Requirements and Qualifications

Minimum amount and type of practical experience: A minimum of five (5) years of experience as a Salesforce Developer or related information technology experience, including work with enterprise-level databases. Proven expertise in Salesforce platform development (Salesforce Certified Platform Developer I and Salesforce Certified Mulesoft Developer is required), customization, and integration with tools like Apex, validation rules, custom objects, and page layouts.

Technical qualifications and certifications: Expertise in Salesforce administration - Salesforce Certified Platform Developer II is preferred - (roles, profiles, record types, reports), APIs, data management tools (e.g., data loader), and handling data exchange formats (XML, JSON, CSV). Familiarity with Apex/Visualforce, data modeling, and schema design is required.

Work Mode Designation

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website:

Pay Range

$80,429.00 - $157,238.93

Benefits

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

Current Georgetown Employees

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Submission Guidelines

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance

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Need some assistance with the application process? Please call . For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

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