Senior Portfolio Manager
Cushman & Wakefield | Thalhimer, Glen Allen, VA, United States
Reports To: Vice President, Director, or Associate Director
Primary Function: Responsible for maintaining both the physical and fiscal aspects of a property or a portfolio of commercial properties (i.e. retail, office, industrial, office‑medical, etc.) with an emphasis on maximizing the value of the property in accordance with each client's mission, goals, and objectives.
Education/Experience: A bachelor's degree from an accredited college or university is preferred. A minimum of five years related experience in commercial property management. Industry accreditations are a plus.
Qualifications
- Capable of leading special projects/assignments
- Competency with industry computer skills and software such as Microsoft Office, MRI, Yardi, Prism, Nexus, Versa‑pay, etc.
- Proficient in accrual accounting
- Ability to understand and execute expense reconciliations
- Ability to understand and interpret commercial lease language
- Skilled in variance reporting and incident reporting
Responsibilities
The activities listed here are not all‑inclusive; rather, they indicate the types of activities normally performed by this position in accordance with company standards and property management agreements:
- Maintains and preserves the physical asset:
- Procures, coordinates, manages, and supervises employees and contractors necessary for the maintenance operations of the properties
- Conducts formal site inspections on properties interior and exterior and reports on the same
- Leads the client on physical repairs and/or replacement recommendations
- Observes and reports all risk‑management issues
- After‑hours availability required in accordance with coverage and PTO/ time off policies
- Financial reporting and control in collaboration with Accounting Dept:
- Monitors accounts receivable for assigned properties and administers tenant default notices as applicable in collaboration with lease administration and the client
- Monitors and processes accounts payable for assigned properties
- Manages and monitors the property’s cash balance
- Approves property invoices in accordance with Company procedures
- Coordinates and reviews monthly financial reports prior to submittal to the client
- Collaborates with accounting and lease administration on annual operating expense reconciliations
- Prepares and monitors annual property operating budgets
- Proficient in capital planning in accordance with ownership’s goals and objectives
- Provides variance comments for deviations from the budget
- Meets the expectations of Institutional Ownership assignments
- Understands both cash and accrual‑based accounting methods
- Administration:
- Assists with the selection, training, and control of supervised employees (as applicable) in compliance with company policies and procedures
- Interfaces with outside professional services providers regarding legal, accounting, insurance, real‑estate taxes, and other matters as appropriate
- Ensures all property files and records are maintained
- Manages time spent between both in office and on‑site at the property
- Establishes and maintains general market knowledge, tenant relations, and asset evaluation
- Completes all duties in a professional and timely manner
- All other tasks as defined
Attributes/Expectations
- Committed to customer service
- Professional in both dress and demeanor
- Takes ownership and understands entire property operations—physical/fiscal
- Communicates effectively and efficiently (proactively and in all directions)
- Participates in industry organizations to expand education and knowledge
- Responsive to requests whether internal or external to the company
- Embraces and executes Thalhimer’s Core Values
- Command and control approach to all aspects of the role of Senior Portfolio Manager
- Critical thinker with a penchant for leadership
- Extremely well organized and analytical
- Able to effectively interact and relate to a variety of personality types
- Empathic listener
- Excellent time‑management skills with innate ability to routinely multi‑task
- Strong attention to detail