Asset Management, Global Head of Digital Product, Managing Director
J.P. Morgan, New York, NY, United States
Build and lead J.P. Morgan Asset Management’s global digital product function, responsible for the strategy, delivery, and evolution ofclient facingdigital platforms and experiences across regions and client segments.The rolefocuses on leadingglobal platforms at scale through aproduct operating modelto improveclient outcomes, commercial effectiveness, and operational efficiency.
This roleleadthe vision and strategy for digital client transformation—a lead priority for the Asset Management business and a key driver of distribution effectiveness on a global basis.It includes facing off to the business and leading client research to develop the vision and execute the roadmap strategy to elevate JPMAM’s digitalclient journeysacross web content experiences, mobile, email, advisor digital tools for portfolio construction and retirement planning, content experiences and more.Mandate is tomaintainglobal standardsof development and experience,optimizing forreuse across institutional, intermediary/wholesale,andretirement segments.Key partners includedistribution, data & analytics,technology, channel marketing, product strategy, content and insights, brand and more.
The role reports to senior Marketing leadership andoperatesthrough formalcross functionalgovernance with Technology to align strategy, funding, and delivery across the portfolio. The role is a standing member of the US Advisor Operating Committee.
Job responsibilities:
- Define and own the multiyear global digital product strategy, balancing near-term delivery with long-term platform scale, resilience, and reuse.
- Lead the global digital product portfolio across client portals, web platforms, email marketing platform, mobile experiences, advisor digital tools (portfolio construction, retirement planning), self-service capabilities, content and data experiences, and supporting tooling.
- Establish a clear product operating model: product vision, roadmaps, funding, prioritization, governance, and lifecycle management.
- Build and evolve core digital capabilities including content platforms, personalization, analytics, and client journey orchestration, in partnership with technology and data teams.
- Own digital experience standards (UX, accessibility, performance, consistency) and ensure they are applied globally across regions and channels. Lead UX team.
- Partner closely with technology, data, marketing, sales, servicing, and compliance to embed digital products into end-to-end client journeys.
- Define the data and measurement framework for digital products: usage, adoption, client outcomes, and commercial impact.
- Oversee the digital platform ecosystem, including CMS, CRM integrations, analytics, experimentation, and selected MarTech where product led.
- Lead and develop a high performing global product organization of approximately 40 professionals across product management, digital performance, and design. Direct efforts of 50+ technologists.
- Drive change management, aligning stakeholders around a product mindset and measurable outcomes in a complex, regulated environment.
Required Qualifications, Capabilities and Skills:
- 15+ years leading digital product, platform, or client experience functions in Asset Management, Wealth Management, or similarly complex regulated environments.
- Proven experience owning and scaling global digital platforms (web, portals, mobile, self-service, content systems).
- Strong fluency in product management, UX, analytics, and platform governance.
- Working familiarity with tools: Figma, Adobe Target, GA, Adobe Experience Manager, Glassbox, SiteImprove, JIRA.
- Proven user testing experience across platforms and ability to turn insights into actionable improvements and new experiences for clients.
- Proven OKR discipline and track record of success in achieving business outcomes.
- Experience partnering deeply with technology, data, marketing, sales and compliance.
- Comfortable operating across strategy, execution, and organizational change.
- Track record of managing vendors and partners with operational discipline.
Attributes
- Product-led mindset with a bias toward outcomes, not outputs.
- Strategic but pragmatic; able to simplify complexity and deliver incrementally.
- Credible senior-level communicator who can influence without formal authority.
- Resilient operator, comfortable navigating ambiguity, scale, and regulation.
- High standards for quality, consistency, and client experience.