Merchant and Loyalty Rewards Integrity Manager Senior Vice President

The Merchant and Rewards Integrity Manager will lead enterprise efforts to strengthen and evolve protections across merchant integrity and credit card rewards and points ecosystems. This role will drive proactive detection strategies to address merchant impersonation, inauthentic business activity, and loyalty rewards exploitation. The leader partners across Fraud, Product, Risk, and Intelligence teams to enhance monitoring, refine controls, and operationalize advanced detection and analytic capabilities that mitigate emerging fraud and loyalty abuse patterns.

Responsibilities

• Lead and develop a multidisciplinary team of data scientists, data analysts, and fraud strategy professionals.
• Strengthen merchant and rewards risk controls to detect, analyze, and enhance enterprise safeguards related to merchant impersonation, inauthentic business entities, and loyalty rewards exploitation.
• Lead data scientists in developing and optimizing behavioral anomaly detection, fraud detection, entity linkage, and network analysis.
• Translate risk typologies into scalable detection strategies.
• Improve precision and recall of merchants and rewards monitoring controls.
• Establish measurable performance indicators across merchant and rewards risk domains.
• Oversee intelligence monitoring across digital channels and relevant marketplaces to identify emerging merchant and rewards trends and exploitation patterns.
• Partner with Product and Marketing Teams to embed risk considerations into launches and promotions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 10+ years of relevant experience.
• Experience in fraud risk, business impersonation, merchant fraud, product risk, payments, and rewards and loyalty ecosystems.
• Experience with product management or product risk is desirable.
• Expertise in Fraud Awareness and Risk Management Operations and Systems, Information Security Standards, Vendor/Outsourcing Management, MCA Legal and Regulatory Compliance, and managing global operations and complex environments.
• Excellent communication skills – verbal & written.

Education

• Bachelor’s/University degree; Master’s degree preferred.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Citi’s Accessibility resources. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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